JASON FERGUSON

503-***-**** or 971-***-****

adltk1@r.postjobfree.com

Professional Summary

I was a Successful Restaurant Supervisor, Warehouse Worker/Certified High Reach/Sitdown Forklift Driver, Lead Worker & Customer Service Professional; offering 15+ years of seasoned experience in various Customer service industries. I am knowledgeable in basic hiring, training, performance coaching, and corrective actions. I possess a Hands-on management style, and I am versed in a valuable blend of leadership skills that produce “bottom-line” results. I am a critical thinker; who knows how to build confidence in team members, develop meaningful interactions, and lasting customer relationships. I enjoy leading company operations and teams.

Service Roles: Restaurant Manager, Warehouse Worker/Order Puller/Certified Forklift Operator, Lead Cashier, Customer Service Representative, Retail Associate / Key Holder, and Administrative Office Assistant.

Selected Accomplishments & History of Success

●Successful Crown Reach 6000 High Reach Forklift Operator (Sept. 2020-Feb. 2021)

●Warehouse Order Puller-Oregon Food Bank(Jan.2020-Mar.2021)

●Warehouse Forklift Operator-Thriftbooks(July. 2018-Sept.2021)

●Warehouse Forklift Operator-Cardinal Logistics(Nov.2016-Feb.2017

●Hired in entry-level food service position, cross-trained in numerous progressive roles and “Promoted to Franchise Manager” within a 3-year period (Popeye’s Famous Chicken)

●Promoted from Safety Monitor to Prepper 1 within a 1-year period (Commercial Aircraft Painting Svcs.)

●Hired as Retail Associate and quickly assumed Key Holder and basic management functions, including nightly bank deposits, shipping /receiving, inventory tracking and scheduling (General Nutrition Centers)

●Multiple Forklift Certifications: Seated / Liquid Propane with “zero incident reports” (Woolsey /Ferguson)

●Crown Reach-Forklift Certification (2007-2018)

Education

●Portland Community College-Major-Business Administration-1 year

●National Career Readiness Certification (NCRC) Gold/Silver - Math and Reading for Information

●Benson Polytechnic High School, High School Diploma - Major: Manufacturing Technology

Additional Skills & Qualifications

●Excellent Communication; able to interact professionally with diverse workforce on all levels

●Administration: Successful in role-modeling company values and delegating tasks to employees

●Organization & Time Management: Proven ability to organize, prioritize and meet company objectives

●Strong Customer Service and Cash Handling experience

●Dependable & Loyal; take great pride in providing prompt and efficient service delivery

●Merchandising / Retail

Work History

Warehouse Crown Reach 6000 Forklift Operator(Kehe)

●Safely Operator Powered industrial equipment while accurately replenishing Company products

●Inventory Control-Documented discrepancies in Company Inventory. 09/2020-02/2021

Warehouse Order Selector(Begin Right/Oregon Food Bank)

●Operated Safely Powered Industrial equipment

●Built, wrapped, and relocated finished pallets to designated areas for shipping. 01/2020-03/2021

Warehouse Reach-Lift Order Puller-2854 N.E. 181st Ave. Portland, Oregon 12/2017-01/2018

●Compliance with OSHA Safety guidelines for Operating Industrial Equipment.

●Operation of Reach-Forklift

●Accurately replenished warehouse products.

Warehouse Reach-Lift Operator-18201 Portal Way. Portland, Oregon 02/2017-05/2017

●Replenish company products in warehouse

●Shipping/Receiving

Warehouse Worker 06/2016-07/2016

●Staffmark-2508 N. Marine Drive Portland, Oregon 97217

●Shipping/Receiving of coolers.

●Inventory control of coolers.

●Operate forklifts in accordance with company policies.

Warehouse Clerk 08/2016-12/2016

●Endurix National Staffing-9129 N. Tyndall Ave. Portland, Oregon 97217

●Process customers’ orders accurately/rapidly while providing professional customer service.

●Shipping/Receiving using forklifts (Company certified).

●Unload/load shipping trucks.

●Process inter-branch transfers

Retail Sales Associate 02/2016-04/2016

●General Nutrition Center-Jantzen Beach Ctr. 12152 N. Pavilion Ave. Portland, Or. 97217

●Receive, check, and shelve merchandise.

●Sell GNC products according to company guidelines.

●Answer product based questions using GNC training.

●Perform register store open/close functions and bank deposits.

Spotter/Prepper 10/2013-01/2015

●Commercial Aircraft Painting Services-4635 N.E. Cornfoot Rd. Portland, Or.

●Assist Painters with Commercial aircraft painting process with safety monitoring.

●Move lift painting equipment safely around aircraft during painting process

●Assist with moving air hoses, compressor lines/electrical hoses.

Cashier

●Toys “R” Us-Jantzen Beach Center-Portland, Oregon 11/2012-07/2013

●Provided excellent customer service through product knowledge of products.

●Offered Loyalty membership cards/cleaned and restocked shelves.

●Tendered cash/credit cards accurately

●Front-Desk Office Assistant

●Portland Community College Gymnasium-705 N. Killingsworth Ave. Portland, Or. 10/2005-06/2007

● Greet customers professionally/answered incoming phone calls.

● Issued new membership cards.

●Show new members gym amenities.

●Night-Shift Operational Manager 06/1989 - 08/2005

●Popeye’s Famous Fried Chicken-5939 N.E. M.L.K. Blvd. Portland Oregon 97217

●Increased store profitability by 10-20%/Professionally demonstrated excellent customer service.

●Administered Company Shift Excellency jobs to all team members.

●Ensured food quality, accuracy, and safety according to company policies.

JASON FERGUSON

Reference:

Robert White-503-***-****

Ted or Andy- 503-***-****

Alicia Rose-503-***-****

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