Resume

Sign in

Customer Care Sales

Location:
Benoni, Gauteng, South Africa
Salary:
12000
Posted:
April 20, 2021

Contact this candidate

Resume:

Keshni Norath

PERSONAL PROFILE

Identity Number : 960**********

Nationality : South African

Gender : Female

Marital Status : Single

Dependants : None

Driver’s licence : Yes/ Code C1, NO: 400600008J2D

Criminal record : None

Health : Good

Languages : English, Afrikaans

EDUCATIONAL QUALIFICATIONS

CURRENT STUDIES : Cabin Crew Training

COURSE NAME : Cabin Crew Licensing Training

ORGANISATION : EPT AVIATION TRAINING

DATE : 08th January 2018- 16th February 2018

QUALIFICATION: CCM Licence – SEPT, Fire Fighting, AVMED, Dangerous Goods, CRM, Wet Ditching, Security

CURRENT STUDIES: Ground Staff _check-in-agent

COURSE NAME: Check-in-agent / Bid Air Training Academy

DATE: 27th December 2018 -15 February 2019

QUALIFICATION: Airside Induction, DGR C 9, AVSEC, Human Factors, CD, Bid Air Induction, BPH, Passport Training, ALTEA system training, AFKLM Prep, WE CARE, Air-France Product, Sail.

SECONDARY EDUCATION

High School: Willow Moore High school

Highest standard passed : Grade 12.

Subjects: English,

Afrikaans,

Maths Literacy,

Life Orientation,

Geography,

Business studies,

History

WORK EXPERIENCE

COMPANY : New Era Brand Management

TITLE : Sales Promotional

PERIOD : 2013 Contract

Primary Roles & Responsibilities Sales & Marketing

COMPANY : Scissor Boys

TITLE : Receptionist/ Administrator

PERIOD : 2015 Contract

Primary Roles & Responsibilities Office Duties

COMPANY : Hirsch’s

TITLE : Administrator / Cashier

PERIOD : 2015 Contract

Primary Roles & Responsibilities Administrator

Invoicing, emailing, scanning, printing

Debtors Age, Creditors Age

Stocktaking, Delivery report

Daily banking, Weekly reports

Filing, answering phones

Cash and card payments,

Manual Receipts

COMPANY : BID AIR SERVICES/ AIRFRANCE/AIR ZIMBABWE

PERIOD : 2019- 5th- February/ Currently Employed

TITLE : Ground staff / Check-in-agent

Primary Roles & Responsibilities: Airport Security Procedures,

Handle Inadmissible passengers and deportees, Assist Special Need Customers, general guidelines suspected of communicable disease, passenger handling –arrivals and departures, Boarding, Document Verification, Meet and Greet Customer Service, Baggage check in process, basic Ticketing & Reservations, Marco Enrolment for Flying Blue,

COMPANY : New Era Brand Management/ Phillip Morris

International, (PMI) tobacco company

TITLE : ICARE Customer care & Team support

PERIOD : 2021/02/17

Primary Roles & Responsibilities for ICARE Customer Care:

*Ensure to cater all customer care communication to different stages of the customer journey with omnichannel logistical support, ensure an effortless customer experience when dealing with IQOS product issues, Responsible of Care guidelines and standards, for Care Practices and processes ensuring a consistent Omnichannel customer experience across all touchpoints.

And platforms, Provide the LAS/LAU with set of sales and Onboarding (conversion support) service during their IQOS journey address Their needs and pain points in a seamless and personalized way, through 1on1 consumer centric remote interaction methods such as: 2ways phone call, SMS, Email.

*Using Salesforce system for ICARE, resolving cases on ICARE to replace their defective device if in warranty also to keep information updated on the consumer feed.

*working with Courier guys for pick up, (delivery) and collection of the defective devices, logging delivery and collection on Courier Guys worldwide.

*Making sure defective devices are sent back from consumer for credit check, following up with consumer on delivery process.

*Registering new devices on Salesforce.

Primary Roles & Responsibilities for Team support:

Helping set out all the Kiosks tobacco stores when opened.

Finding applicants

Recruiting

Interviewing

Making sure all applicants uniform sizes are recorded.

Mailing

Excel spread sheet.

Word cell

Filing

REFERENCES

Name : Preshni Moodley

Company : New Era Brand Management

Contact Numbers : 079-***-****

Name : Duty Manager Air France/ BID AIR

Company : BID AIR Services

Contact Numbers : 083-***-**** /011-***-****

Name : Elizabeth de Bruyn

Company : Scissor Boys

Contact Numbers : 011-***-****

Name : Donovan

Company : Hirsch’s

Contact Numbers : 079-***-****



Contact this candidate