Loidene Gamble

My resume/ Please email correspondence to adls50@r.postjobfree.com

Fayetteville, GA 30214

adls50@r.postjobfree.com

770-***-****

Medical experience:

I have extended medical experience. I completed a medical administrative assistant course from Clayton vocational school (certificate), also working hands on patient care from nursing homes to hospitals as a patient care tech, as well as 2 years of experience as a medical secretary in a medical facility, I've work the emergency room and surgery center, scheduling, patient check in's and out, appointment reminder calls as a unit clerk. I also worked as a Clinical medical insurance specialist with United healthcare for 3 years (call center).

Customer service experience:

I've have a long career/experience in delivering customer service as a customer service representative in the call center both in office and at home, from account management to 4 years as a flight attendant.

Authorized to work in the US for any employer

Work Experience

Clinical Admin Specialist ( Benefits)

OptumHealth Care - Sandy Springs, GA

February 2016 to January 2019

Handle Insurance benefits for members outbound and inbound calls via call center, dialer, explained medical benefits to members regarding coverage for out of pocket expenses, deductibles medical bills, sent out medical correspondents trained incoming employees to systems etc. Customer Service account specialist

West Corporation - Remote

May 2008 to October 2015

Call center/ inbound customer calls, Account maintenance, account payable, credit analysis,upselling company products.

Engagement specialist

BlueCross blue shield (AppleOne) - Atlanta, GA

November 2014 to May 2015

handle outbound calls to member to notify them of eligible programs within there benefits and to get them enrolled, process members health assessments, Education

Some college in prerequisite/ business admin, medical admin asst Clayton vocational school and Atlanta metro college - Atlanta, GA January 1999 to December 2012

High school diploma in basics

Price High School - Atlanta, GA

September 1979 to June 1981

Skills

• Clinical Research

• Epic

• Hospital Experience

• Medical Records

• Microsoft office, word, spreadsheets etc

• Cold Calling

• Documentation review

• Medical office experience

• Typing

• Insurance Verification

• HIPAA

• Credit Analysis

• Microsoft Excel

• Computer literacy

• Administrative experience

• Patient Care

• Recruiting

• Medical Coding

• Telemarketing

• EMR Systems

Assessments

Customer service — Highly Proficient

January 2021

Measures a candidate's skill in evaluating approaches to customer service & satisfaction. Full results: Highly Proficient

Customer focus & orientation — Highly Proficient

January 2021

Responding to customer situations with sensitivity Full results: Highly Proficient

Work style: Reliability — Highly Proficient

January 2021

Tendency to be dependable and come to work

Full results: Highly Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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