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Social Media Customer Care

Location:
Accra, Greater Accra, Ghana
Posted:
April 19, 2021

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Resume:

CURRICULUM VITAE

PERSONNAL INFORMATION

Name: Adelaide Elikplm Dadjawah

Date of birth :21st November 1994.

Nationality: Ghanaian

Marital status: Single

Telephone numbers: 026*******/055*******

Address: P.O.BOX KF 20

Email: adls1q@r.postjobfree.com

WORK EXPERIENCE

1.SEPTEMBER 7TH, 2020 TO AUGUST 30th, 2021

University of Ghana, Public Affairs Directorate (NATIONAL SERVICE)

ROLES

1.Coordinate departmental events

2.Part of a team that publishes the school Magazine ‘The Reporter’

3.Write a report during an event

4.Attend’s event on behalf of Public Affairs Directorate

5.Worked with the protocol department of the Public Affairs Directorate

2. JUNE 12, 2019 – AUGUST 12, 2019

Customer Care Department, Electricity Company of Ghana, Korle-Bu District (ATTACHMENT).

ROLES

1. Received complaints from customers

2. Sent the complaints to the right office for address

3. Went on community watch

4. Educated customers on issues related to ECG

3. JUNE 12, 2017 – AUGUST 12, 2017

Assistant Public Relations Personnel, Electricity Company of Ghana, Koforidua Regional Office (ATTACHMENT).

ROLES

1.I assisted the Public Relations officer in her work

2.went for media rounds

3.Went for community engagements

4.Wrote articles for internal newsletters

5. Organization’s outlets sensitization

6.Internal education for the staff.

EDUCATION

1.AUGUST 2016 TO JULY 2020

B.A in Communication Studies (PUBLIC RELATIONS), Ghana Institute of Journalism.

Research Work ‘THE ROLE OF PUBLIC RELATIONS IN ENHACING CUSTOMER SATISFACTION THROUGH THE USE OF SOCIAL MEDIA: A CASE STUDY OF ECG’

2.OCTOBER 2012 TO APRIL 2015

Saint Roses Senior High School, Akwatia.

WASSCE Certificate in General Arts Comprising of Government, Christian Religious Studies, Literature and History.

SKILLS

1.Graphic Designing 2. Ability to adapt to changes

3.Ability to work with Microsoft 4. Work under pressure

5. Good Marketer 6. Team player

ACTIVITIES

Am very passionate about women in politics, I also have a blog where I post socio- political related issues (https://answerstopoliticalproblems.wordpress.com/contact/). I also have a little knowledge about graphic designing, which is mostly posted on Facebook with the account name (Elisecret PRgal).

CAREER PLAN

I am passionate about Public Relations, and it is my utmost desire to run any organization I find myself with the vision of building a robust organization through Public Relations. I see myself at the peak of my career where I will be able to sell a Brand Globally with my Public Relations strategies.

REFEREE

Mrs. Mavis Osafo Adu (020*******)

Assistant Registrar, University of Ghana.

Madam Diana Quarcoo (024*******)

District commercial Officer

Korle-Bu District Office, ECG.

Mary Eshun-Oppong (050*******)

Public Relations Officer

Eastern Region



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