Debra Jo Soto-Mora

*** ******** ***

Lebanon, PA 17042

(717) 304 – 0243

adlruy@r.postjobfree.com

OBJECTIVE: Seeking an opportunity where I can make a difference utilizing my customer service knowledge, management & leadership skills.

WORK Home Care Solutions (March 2019 - present)

EXPERIENCE: 1469 Hancock Blvd, Reading, PA, 19607

Commercial Cleaning Technician

Milton S. Hershey Medical Center (January 2002 to August 2020)

500 University Drive, Hershey PA 17033

Positions Held:

Penn State Heart and Vascular Access Center Team Manager

Administrative Secretary

Co – Chair Administrative Support Forum

Bed Management Senior Associate

Inpatient Access Associate

Pre- Anesthesia Registration Associate

I have earned the following certificates.

CPR Heart Saver AED Certified

Introduction to Leadership and Management

Conflict Management

Delegation Strategies

Leading and Managing Change

Career Development

Time Management

Problem Solving

Service Excellence for Staff

Self Mastery- Self Awareness

Communication Styles- by Skill Path

Microsoft Office 0.6 Continuing Education Units

Office Professional Certification-2010

Synertech (December 2002 to September 2004)

2400 Thea Drive, Harrisburg, PA 17110

Claims Adjuster/Review Analyst

Cornwall Road Family Practice (March 1999 to April 2001)

618 Cornwall Road, Lebanon, PA 17042

Medical Secretary/Insurance Coordinator

Good Samaritan Hospital (July 1993 to March 1999)

Fourth and Walnut St.s., Lebanon, PA 17042

Business Office/ PBX Operator/Admissions & Registration Clerk

Medical Terminology Course May 1994

Penn State Distance Education - Building the Team through Improved Communication August 1997

Good Samaritan Hospital (November 1991 to July 1993)

Fourth and Walnut St.s., Lebanon, PA 17042

Data and Charge Entry Operator

Employed by TempForce of Lebanon

Blockbuster Video (July 1990 to October 1991)

100 North Eighth Avenue, Lebanon, PA 17046

Customer Service Representative

Employee of the Month Award

EDUCATION: HACC Lebanon, PA

Healthcare Administration - in progress

Central Penn Summerdale, PA

Health Care Administration – in progress

Penn State Harrisburg Middletown, PA

Business Associates Degree - in progress

Thompson Institute Harrisburg, PA

Computer Specialist Program January 2002

Academic Honor Roll

Perfect Attendance Award

Electronic/Computer Club Areas of Expertise

Areas of

PC Software Familiarization

June 4, 2001 to July 27, 2001 GPA 4.0

Microsoft Word 2000

Microsoft Excel 2000

Microsoft Access 2000

Microsoft PowerPoint 2000

Installing and Removing Software Programs

Pc Troubleshooting and Repair

July 31, 2001 to September 20, 2001

PC Troubleshooting

PC Repair

Upgrading

Installation of video, sound and network cards

Ability to construct CAT 5 cable

Partitioning, Formatting and Installing Multiple Operating Systems

Networking with Netware and Windows NT

September 24, 2001 to November 12, 2001

Installation and Administration of both Novell Netware and Microsoft Windows NT Server

Install Network Operating Systems

Create programs, data structures, users and groups and login scripts.

Internet Fundamentals / Web Design

November 14, 2001 to January 15, 2002

TCP/IP protocol

IP addressing schemes

Domain Name System

Electronic mail

File Transfer Protocol

Preparing Web pages utilizing HTML, CGI and Java

Harcourt Learning Direct Scranton, PA 18515

Pharmacy Technician September 2001

Lebanon Area Vocational and Technical School Lebanon, PA 17042

Data and Information Processing June 1991

Eastern Lebanon County High School Myerstown, PA 17067

General Education Diploma June 1991

Students Against Drunk Driving

Future Farmers of America

ACTIVITIES: Outstanding Volunteer Award from Lebanon County Head Start

Eastern Lebanon County PTO Committee Member

Store Manager- Jackson Elementary

ELCO Intermediate School

REFERENCES: Upon request

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