KOMLA SALAKA

Silver Spring, MD ***** 202-***-**** adlrm9@r.postjobfree.com

Proactive Management Analyst offering over 8 years of demonstrated success aiding companies to optimize and streamline processes to propel improvements in efficiency, productivity and revenue generation. Adept at supporting high growth technology and service organizations,Skilled in aligning people, processes and technology to achieve continuous improvement in operational . Well-versed in providing analytics with insight and influencing decisions that support growth and development. Adept problem solver, employing creativity and innovation to overcome challenging and complex issues across employees, processes and costs. Focused and meticulous in all management and regulatory compliance objectives to strategically plan and execute budgets, forecasts, cost-reduction techniques and safety initiatives. Time Management & Analytical skills

Critical thinking & Problem solving

Research and Evaluation & Data Analysis Skills

Ability to set priorities & Meet deadlines

Good Judgement & Decision making skills

Team management & Organizational Skills

Cost Control & Process improvement

Management

Profit & Loss analysis & financial planning skills Critical thinking & Problem resolution

Training & Development & Relationship

Building

Operations Manager, 09/2017 to Current

Yum Brands Inc. – Rockville, MD

Reviewing internal processes and procedures and making recommendations that improve hiring, training and staff development and eliminating any operations flawless Analyzing administrative and management operations functions and working on systems workflow, resources utilization, productivity management and draft findings and conclusions regarding management operations to senior leaders.

Analyzing business data and determining potential effects of financial actions on program viability and efficiency resulting eliminating waste and decreasing cost of operations. Developing, coordinating, and implementing performance measures to evaluate organizational productivity and recommending strategies to improve program implementation and evaluations. Conducting studies to evaluate effectiveness of standards and procedures related to management and administration of information management systems and human capital planning and improve operations. Pඋඈൿൾඌඌ ඈඇൺඅ Sඎආආൺඋඒ

S අඅඌ

Wඈඋ H ඌඍඈඋඒ

Reviewing and writing administrative standard operating procedures; conducting analyses of administrative and management operations functions and work processes including examination of deviations from standards;

Gathering and analyzing quantitative and qualitative data from consumer to identify methods and streamline administrative, management and operational procedures resulting in sales growth by 15% and easing operation system.

Planning and allocating wisely scarce financial resources to improve programs performance and operations effectiveness by compiling and analyzing different data and generating reports that streamlined production and improved overall operation system and aligned organization to its strategic goals.

Tracking and recording temperature information in daily excel spreadsheet for monthly food safety report resulting of successfully complying with state rules and regulations. Implementing innovative programs such as training, hiring process and effective communication strategies that improved employee productivity by 10% and reduce turnover by 12% annually. Evaluating effectiveness and efficiency of services and programs resulting of eliminating unnecessary programs and increasing speed of service by 15%.

Developing and implementing standard operating procedures that leads to sales growth and boost overall profits by 10%. Train and promote two (3) senior managers and three (3) junior supervisors and had consistent bench for succession

Business Analyst, 01/2015 to 11/2016

Medstar Washington Hospital Center – Washington DC, United States, United States Identified, investigated, and analyzed business data, claims submission process to improve speed, optimized proper payment and complied with Medicare and Medicaid programs laws and regulations. Developed excel spreadsheet to track claims, reducing amount of time claims were paid from 60 days to 40 days.

Mapped process activities to identify shortfalls and propose options to rectify operational inefficiencies resulting in reducing fraud and waste.

Liaised between business office and billing and coding department, facilitating communications and keeping appropriate parties updated on claims process. Gathered and analyzed data (clinical & non-clinical) using quantitative and qualitative methods impacting delivery of healthcare to patient.

Evaluated quality, effectiveness of management services and operations systems to identify potential areas of improvement and developed alternatives methods to make system more efficient. Used applications such as SAS database management systems and SQL to extract data into reports, charts, graphs that simplifies research and analysis. Operations Manager, 10/2009 to 11/2015

CVS Health, Dc – Washington DC, United States, United States Prepared and updated operations and procedures manuals to assist management and business in operating more efficiently and effectively resulting in better inventory control, accurate sales forecasting and monitoring of daily labor control.

Performed analytical studies of data ( surveys, cost analysis) to improve operations and productivity management and submitted official reports to senior management on findings, recommendations, and implementation plans for improvements to administrative operations. Analyzed profit and loss report quarterly and reviewed different fiscal area to recommend operations processes improvement and cut cost of operations

Devised, deployed and monitored processes to boost long-term business success and increase profit levels by double digit consistently.

Redesigned different financial strategies that streamline operations processes and give more viability and efficacy to program.

Managed 46 staff, drafted business report to senior leaders, executed daily and weekly scheduling and reviewed financial statement to address operations flawless and stayed consistent to profit goals. Analyzed business data, prepared reports and other substantive research to assess and evaluate stores operations effectiveness and efficiency; Coordinated local area responses to emerging issues aligned with organization's mission and goals and formulated strategies to solve problems. Reviewed and evaluated qualitative and quantitative data and generated summary report that helps improving business processes and customer satisfaction and unveil ongoing operations vulnerabilities and made recommendation to senior leaders

Analyzed financial statement and took appropriate actions to strengthen financial system that sustains better outcome.

Supervised and trained 6(six) shift leaders, 35 employees and empowered fellow team members to deliver excellent customer service.

Achieved or surpassed store sales targets by double digit (12%). Reduced absenteeism by 25% and turnover by 35% by implementing strategic recruiting method and consistent staff development plan and listening to employees needs. Clinical Support Specialist/ volunteer services, 06/2014 to 01/2015 Medstar Washington Hospital Center – Washington DC, United States, United States Liaised with other healthcare professionals to improve claims documentation process resulting in 10% decrease of claims rejected.

Maintained collaborative relationship with nursing department and business vendors to ensure timely resolution of patients' inquiry.

Ensured that division runs smoothly and efficiently, and monitored adherence to departmental policies and procedures.

Public Health Advisor, 08/2005 to 11/2008

Department of Health – Lome, Togo

Reviewed and analyzed existing programs and policies to ensure resources availability and their alignment to national strategic planning

Identified opportunities and led initiatives improving access to quality of care of vulnerable populations that depends on public fund and other institutions working for same cause. Studied existing financial system and removed outdated strategies and methodologies by redesigning new financial system that facilitates programs and activities evaluation. Reviewed and evaluated public health policies and regulations impacting low-income and under-served communities health Status and tailored education programs and training materials targeting needs of that audience.

Developed strategies and techniques that promote health equity education and programs vulgarization, and explored root causes of health disparities resulting in 25% of gap closing during first year. Prepared written briefings or presentation materials targeting low income and vulnerable population on programs matters that include facts, data and results and engaged public health officials on matters affecting delivery of public health programs efficiently. Collected and analyzed economic and demographic data that impacts access to quality healthcare services towards underserved communities and proposed innovative approach to overcome shortfalls. Prepared reports based on studies that provide information and recommendations for management and leadership and maintained good working relationship with internal and external stakeholders that result of gaining acceptance and cooperation of others.

Engaged and helped community members reduce health disparities gap and increased infants immunization rate by 41% and as well as prenatal consultation prior to 3 months by 25% for first year. Trained and organized local public health leader on different health topics that helped putting community on path of achieving health equity.

Master's Degree: Healthcare Services Administration and policy Analysis, 05/2014 Strayer University - Washington, DC

Master's Degree: Healthcare Services Administration and policy Analysis Strayer University - Rockville, MD Coursework in Leadership And Organizational management, Healthcare Financial management, Health Services planning, Information System in healthcare management, Human resource Management in Healthcare, Health economics, Healthcare Policy analysis, managerial economics and globalization, Quantitative Studies and Strategic Management of Healthcare Organizations Eൽඎർൺඍ ඈඇ

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