PERSONAL DETAILS:

ID NUMBER : 770***-****-***

LANGUAGES : English

EDUCATION : Matric Reservoir Hills Secondary School 1994 English (HG), Afrikaans (HG), Math (HG),

Geography (HG), Biology (HG), Technical Drawing (HG) SAP NETCARE TRAINING 2012

Fire Marshall NOSA Durban 2014

Safety Officer NOSA Durban 2015

PERSONAL STATEMENT:

I am a highly motivated and organised professional with more than 20 years as a Professional Office Administrator and Personal Assistant.

I am accustomed to working in a high-pressure environment where accuracy and attention to detail is essential. My role requires a high degree of professionalism, maturity, loyalty, confidentiality and the ability to communicate effectively at all levels.

I pride myself on my ability to deal with pressure and multi-task with a positive and flexible attitude. I always aim to go above and beyond my set of duties to ensure the best systems are in place and to function as effectively as possible. I am loyal, hardworking, self-motivated, energetic, ambitious and a team player able to adapt to various situations. I enjoy taking on various duties and projects, maintaining a high standard at all times. I am willing and eager to learn and to improve my skills.

KEY SKILLS:

Ability to work to strict targets and project deadlines

Capable of identifying inventive solutions to problems

Excellent telephone manner and organization skills

Strong communication and interpersonal skills that allow me to communicate effectively both verbally and in writing

Strong office administration, appointment scheduling and reporting skills

Excellent team player with the ability to build good working relationships

Proactive and approachable

Advanced working experience of Word, Excel and Power Point COMPUTER SKILLS:

* MS Excel * MS Outlook Express * MS Access

* MS Word * MS PowerPoint * MS Publisher

* Hands On * Kronos * SAP

* Pastel & QuickBooks * In-house programs at Netcare and Lenmed EMPLOYMENT HISTORY: SUMMARY:

Company name Business field Position Year

Lenmed Ethekwini Hospital &

Heart Centre

Private Healthcare

Personal Assistant to the General

Manager

April 2017 to

October 2020

Netcare Ltd – Head Office

Sandton

Private Healthcare

Personal Assistant to the Medical &

Financial Director

June 2015 to

March 2017

KASHVEERA GAYAPERSHAD

072-***-****

adlq52@r.postjobfree.com

Netcare St Augustine’s Hospital Private Healthcare Personal Assistant to the Nursing

Services Manager

November 2008 to

May 2015

Netcare St Augustine’s Hospital Private Healthcare Personal Assistant to the 2 Deputy

Nursing Managers

May 2008 to

Nov 2008

Sentinal Logistics Logistics

Personal Assistant to the CEO &

Financial Manager

February 2008 to

March 2008

Karebo Systems Electrical Services

Project Assistant & Personal

Assistant

March 2007 to

January 2008

Speakers Corner & Soapbox

Studio

PR & Events

Management

PA To 2 CEO’s / PR And Events

Coordinator Assistant

July 2004 to

February 2007

Aqua Online IT & Web Hosting PA to CEO And Financial Director August 2002 to

June 2004

COMPANY : LENMED ETHEKWINI HOSPITAL & HEART CENTRE JOB TITLE : PERSONAL ASSISTANT TO THE GENERAL MANAGER April 2017 – October 2020

DUTIES

Ensuring the GM’s diary is optimally managed for internal & external meetings and duties

Effectively communicating meetings and other appointments to GM / Stakeholders & EXCO members to ensure no scheduling conflicts

Manage and coordinate meetings with stakeholders and task teams

Monthly collation and distribution of all meetings (Physician’s Advisory Board submissions, Capex submissions, Doctor monthly turnover, meeting minutes, Bed Occupancy reports, Birthday Listing, Doctor’s birthday listing, Call Rosters, Reports, Committee Packs i.e. Clinical Governance, Morbidity & Mortality, Maternal Mortality Better Obs, Stroke Committee, Building Committee, Emergency Dept, Quality & Complaints)

Create, transcribe and distribute meeting agendas, minutes and action plans

Follow-up on all action items from meetings

Coordinate and book appropriate travel arrangements

Create, edit & prepare presentations & documents

Coordinate management reports

Plan, coordinate and monitor projects for the office

Within prescribed mandate send emails on behalf of GM / Executives

Worked closely with & support to Management team

Manage urgent requests

Prioritize work in order of important and risk

Manage collation of information as requested

Arrange catering & refreshments for meetings / training sessions / company visitors / other events

Coordinate & arrange office supplies and cleaning staff

Perform any other duties as assigned from time to time

Dealing with day-to-day issues

Effective and prompt handling of walk-in or telephonic complaints & queries to ensure patient satisfaction.

Ensuring that the patient’s rights and confidentiality maintained at all times.

Take & redirect calls for GM / Management Office

Maintenance of filing systems, electronic & paper files

Printing and compiling of packs for meetings

The Children’s Cardiac Foundation of Africa: Assisting the CEO with all admin duties COMPANY : NETCARE LIMITED – HEAD OFFICE IN SANDTON JOB TITLE : PERSONAL ASSISTANT TO THE MEDICAL & FINANCIAL DIRECTORS June 2015 – March 2017

DUTIES

Complete PA function to the Financial and Medical Directors

Monthly collation of data from all 57 Netcare hospitals (CRE results, hospital audits, PAB submissions, Capex submissions, Doctor monthly turnover, meeting minutes, Bed Occupancy and Genstats reports, PIR schedule, Birthday Listing)

Weekly collation of data (CRE results, FAD results hospital audits, Kronos, MyMarket Travel reports, Sigma Logs and reports)

Travel and Accommodation Bookings, Scheduling of meetings, Processing of payment requisitions and expense forms, Stationery

Printing and compiling of packs for monthly meetings COMPANY : NETCARE ST AUGUSTINE’S HOSPITAL

JOB TITLE : PERSONAL ASSISTANT TO THE NURSING SERVICES MANAGER November 2008 – May 2015

DUTIES

Complete PA function to the Hospital Nursing Manager

General office duties

Reconciliation of all agency accounts, presentations, monthly reports, Collation of VOC evaluation forms

Key focus areas in alignment with Netcare’s Pillars of Clinical Governance and Hospital Balance Scorecard.

Patient Experience / Best & Safest Product

Management of the CIRMIT system (refer Netcare Complaints Procedure CG.6)

Management and compilation of the VOC (Voice of the Customer) and CIRMIT database.

Effective and prompt handling of walk-in or telephonic complaints to ensure patient satisfaction.

Ensuring that the patient’s rights and confidentiality is maintained at all times.

Coordinating of Medico Legal issues and ensuring that they are escalated to Netcare’s Public Liability Manager with all necessary documentation/statements etc. This process includes setting up consultations between staff and legal representation when needed.

Clinical Effectiveness & Clinical Practice / Physicians Partnerships

Ensuring that all applications for admission privileges from medical practitioners are made with all supporting documentation

Assisting doctors with all hospital related queries i.e. security, housekeeping, accounts, procedures estimates, complaints by acknowledging the customer.

Maintaining and building relationships with doctors, staff and external service providers. JOB TITLE : PERSONAL ASSISTANT TO THE TWO DEPUTY NURSING MANAGERS May 2008 to Nov 2008

DUTIES

Complete PA function to the 2 Deputy Nursing Managers & the Infection Control Sister

General office duties

Assisting with all office duties at the Management office

Agency accounts, month end reports, presentations

Collating of reports, presentations, documentation, co-ordination of meetings and functions

Checking of agency invoices, minute taking, compiling and distribution to relevant persons

Assisting the Infection Prevention Practitioner with her month end reports, poke-yoke, PowerPoint presentations and all administration duties

I have extensive working knowledge of: Hands-on, HIS, Aramis; SAP ; KRONOS and all NETCARE in-house systems COMPANY : RAMNARAIN GROUP OF COMPANIES t/a SENTINAL LOGISTICS JOB TITLE : EXECUTIVE PERSONAL ASSISTANT TO THE CEO & FINANCIAL MANAGER

February 2008 to April 2008

DUTIES

Complete PA function to CEO and Financial Manager

Liaised with clients, customers and suppliers

Diary Management of Financial Manager and CEO

Typing of letters to attorneys / general correspondence

Recording, compiling & distributing minutes of meetings

General office accounts – creditors and debtors

Coordination of functions and guest lists

Admin support to 6 Account Managers

Travel and accommodation arrangements and catering for strategy sessions

General office support

Coordinating & supervising drivers, security guards & general office staff COMPANY : KAREBO SYSTEMS

JOB TITLE : PROJECT ASSISTANT / PA TO CEO AND MD

March 2007 to January 2008

DUTIES AS PROJECT ASSISTANT

First Assistant to the Project Director of the latest KZN CFL Rollout, in which 4.4 million energy-saving light bulbs were replaced in the KZN area.

Assisted 10 Project Managers with all administration, correspondence, liaising with Eskom / eThekwini Municipality and Energy Saving Companies (ESCo)

Completed all Quality Assurance and on-site auditing of work completed by all ESCo's. DUTIES AS A PERSONAL ASSISTANT

Complete PA function to CEO and MD

Liaised with clients, customers, suppliers and auditors

Diary Management of MD and CEO

Recording, compiling & distributing minutes of meetings, typing of letters to attorneys / general correspondence

General office accounts – creditors and debtors, General office support

Coordination of functions and guest lists, travel and accommodation arrangements and catering for strategy session

Coordinating & supervising drivers, security guards & general office staff

Admin support to 3 Project Managers and 10 Account Managers COMPANY : SPEAKERS CORNER & SOAPBOX STUDIO

JOB TITLE : PA TO TWO CEO’S / PUBLIC RELATIONS & EVENTS COORDINATOR ASSISTANT July 2004 to February 2007

DUTIES

Complete PA function to CEO and MD

Updating media listings and contacts

Diary Management of the 2 CEOs

Preparing presentations and media packs

Recording, compiling & distributing minutes of meetings

Liaised with clients, customers, media suppliers

Travel and accommodation arrangements and catering for strategy session

Monthly and weekly stock count and ordering of relevant stock

General office support

Providing administrative support to 8 Project Managers and 12 Account Managers

Answered switchboard with 15 incoming lines & 25 extensions & screening of calls

Coordinating & supervising drivers, security guards & general office staff COMPANY : AQUA ONLINE

JOB TITLE : PA TO CEO AND FINANCIAL DIRECTOR

August 2002 to June 2004

DUTIES

Complete PA function to CEO and MD

Liaised with clients, customers, media suppliers

Diary Management of the CEO & Financial Director

Monthly and weekly stock count and ordering of relevant stock

Preparing presentations and media packs

Recording, compiling & distributing minutes of meetings

Updating data onto live websites, e.g. SAB Miller, Colgate, Unilever, BMW SA.

Travel and accommodation arrangements and catering for strategy session

General office support Providing administrative support to 8 Project Managers and 12 Account Managers

Answered switchboard with 25 incoming lines and 55 extensions and screening of calls

Coordinating & supervising drivers, security guards & general office staff I HAVE WORKED ON A CONTRACT / TEMPORARY BASIS AT THE FOLLOWING COMPANIES: COMPANY JOB TITLE TIME FRAME

EMMANUEL STAFFING SERVICES Office Administrator / Data Capturer May 2002 to July 2002 PCC MARKETING PA to CEO February 2002 to April 2002 GTB ENGINEERING Office Administrator / Stock Control August 2001 to January 2002 RELYANT TRADING Office Administrator December 1999 to July 2001 MUNRO CONSTRUCTION Office Administrator January 1998 to November 1999 AM & A. INSURANCE BROKERS Office Administrator July 1997 to December 1997 SOUTH AFRICAN BREWERIES Lab Assistant in Microbiology Lab November 1996 to May 1997 STYX CONSTRUCTION Office Administrator February 1996 to October 1996

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