Susan DiLaura

*** ** ** *******, **********, Florida 33317 954-***-**** adlq26@r.postjobfree.com

EDUCATION

Bachelor’s Degree, Public Relations/Journalism, Western Kentucky University, Bowling Green, KY Intl Economic Development Council, Basic Economic Development Course, May 2019, Nashville, TN CAREER HIGHLIGHTS

City of Plantation, FL

January 2019 to Present: Administrative Assistant IV, Economic Development Administrator Planning, Zoning and Economic Development Department

Interim administrator of CDBG/SHIP program for Planning, Zoning and Economic Development Department. Oversaw successful development, distribution, and award of nearly $100,000 in public service funding to help support non-profit services organizations; ensure prompt payment of all public service, minor home repair, and purchase assistance funding partners, and subsequent City reimbursement via federal HUD IDIS drawdown system.

Managed the City’s grant program for COVID-related rental assistance (state and federal CRF/CARES Act funds) for residents. Liaison between grant recipients and MBC, processed over $1.9 million in assistance grants benefiting over 140 households and 500 individuals.

Developed and implemented façade improvement program for businesses in Plantation Gateway Development District: developed application and program guidelines, selected façade paint colors and stone veneer groupings, marketed program to Gateway businesses.

Develop budget recommendations and capital needs for the Department. Monitor monthly financials to ensure department is within budget for given timeframe.

Chaired and organized Realtor of the Palm Beaches and Greater Fort Lauderdale “Building Broward” breakfast. Tasks include planning and implementation, speaker talking points and presentation, budgeting, site management, and post-event evaluation. Attendance by both vendors/expo presenters and realtor participants was standing room only.

Directed office space improvements and coordinated Public Works staff in implementation. August 2001 to January 2019: Executive Aide to the Mayor, PR Supervisor Administration Department/Office of the Mayor

Served as the primary link between the Mayor and City residents, businesses, employees and Department Directors, Council members, and other local, state, and federal legislators. Represented the Office of the Mayor in a professional, compassionate, and ethical manner while working to provide timely and accurate resolutions to questions, concerns and/or problems.

Performed high level administrative work as directed by the Mayor and Chief Administrative Officer (CAO), relieving them of a wide variety of administrative duties.

Plan, coordinate, and manage Mayor’s calendar, events, and speaking engagements. Draft articles, letters, presentations, talking points, etc. on behalf of the Mayor for internal and external audiences based on preferences, voice, history with the City, and as a resident.

Responsible for overseeing all major communications functions of the City, including external and internal communications, web content, research and analysis, budget development, financial communications, marketing, and sponsorship communication; performing specialized staff work in the Administrative office; directing the work of staff graphic designer, customer service task force members and “green team” members, web administrator and others as needed.

Oversee and perform graphic design functions for the City (including design, layout, printing, etc.): City brochures, pamphlets, posters, flyers, program advertisements, certificates, etc.; Recreation Quarterly; City calendar; Pen & Ink employee newsletter, other projects as needed. Solicit sponsors to help offset costs associated with City calendar.

Manage all web content and projects related to the website. Ensure that all documents meet established brand and content standards and work with IT Director and outside developers to assess any technical challenges in displaying the content. Directed 2005, 2008 and 2013 redesign.

Develop budget recommendations and capital needs for the Department. Monitor monthly financials to ensure department is within budget for given timeframe.

Susan DiLaura Resume, page 2

City of Plantation, continued

Negotiate and manage all proposed cell tower rental agreements and amendments to existing contracts with cellular communication companies; monitor annual lease payments to the City; follow up with carriers regarding past due payments.

Perform detailed analysis on mortgage foreclosure summons to determine next steps.

Manage City wetlands mitigation project in Volunteer Park, which gives the City the authority to administer permits for residential development on jurisdictional lots in Plantation Acres.

Current and past committee membership: Social Media Committee (member/co-Chair), CARE Force (customer service; Founder, Chair, and member), Plantation Climate Change Task Force (Founder, Chair, and member), Benefits Committee (member), Employee Relations Committee (member), Tennis Tournament Committee (executive committee member, sponsorship chair, financial officer). Ryder System, Inc., Miami, FL

August 1994 to January 2001: Corporate Communications Specialist

Developed, coordinated, and executed projects that communicate critical company information to employees: policy and procedural updates; new initiative launches to support company goals and objectives; employee recognition, and customer success stories.

Was solely responsible for managing Ryder System, Inc. internal “TLC” communications campaign which supported company’s growth and retention strategy; variety of media used, including video, conference calls, newsletters, new customer orientation guide.

Provide analysis of Customer Satisfaction data, develop market studies to support sales force, communicate company retention and growth strategy, and provide support to other market research projects as needed.

Chaired Ryder Woman’s Management Association international conference, which included concept and theme development, planning and implementation, budgeting, site management, and post-conference evaluation. Most successful conference in terms of attendance and number of seminars available.

Temporarily relocated to The Netherlands to supervise interior and exterior space design and set up general administrative operations of new Ryder European office facility headquartered in The Hague. CORE COMPETENCIES AND SKILLS

Excellent results in developing and maintaining collaborative, productive relationships with both internal and external colleagues of all levels; a viable, well-respected member of each project on which I have been asked to participate.

Responsibilities are performed without a great deal of supervision. I am given a wide range of latitude, empowerment, and freedom to complete my assignments because of my history of using good, sound judgment. Considered a “leader” within the Office of the Mayor/Administrative department and throughout the City, and a “go to” person for City information.

Readily accept new challenges and possess strong desire to learn new skills and concepts in order to be a productive, contributive member of whatever department/organization I may belong.

Commitment to providing outstanding customer service to my clients, whether internal (City employees) or external (residents, legislative representatives, businesses, vendors, etc.) is unwavering.

Introduced several City communications programs that benefit residents and employees: Plantation Quarterly (36-page resident news magazine), Pen & Ink (quarterly employee newsletter), Ask City Hall, Employee Recognition Program, CARE Force Theatre, Employee Appreciation picnics, City bus benches, informational screens in City Hall/Development Services lobby, etc.

Microsoft suite of office products, Adobe InDesign, Photoshop

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