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Customer Service Manager

Location:
Kumasi, Ashanti, Ghana
Posted:
April 15, 2021

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Resume:

Asantewah Esther P.O Box *** KNUST, Ghana- A/R Mobile: +233*********/+233********* Email: adlpzh@r.postjobfree.com

PERSONAL STATEMENT

A results-driven and detail oriented graduate with a strong interest in Management. Professional experience is focused in areas insurance, finance and business management. Very good writer and fluent in the speaking of English and Twi. Having exceptional communication, organization and problem solving skills. A good team player and excellent at multitasking.

KEY ACHIEVEMENTS AND AWARDS

Recognized as the most disciplined student. Aburi Girls’ Senior High School, 2015.

Granted “Best student of the year award”. Suhum M/A Exp. “C”, 2011.

Granted “Student with best behavior award”. Suhum M/A Exp. “C”, 2011.

HIV/AIDS Alert Ambassador for Schools in Suhum Municipal, 2010-2013.

EDUCATION

BSc Actuarial Science (Second Class Honours, upper division) September 2016-August 2020

Kwame Nkrumah University of Science and Technology (KNUST), Ghana.

Key modules: Time Series Analysis, Stochastic Processes, Financial Mathematics, Life Contingencies Statistics and Probability, Mathematics of Economics, Operations Research, Principles of Management and Numerical Analysis.

Individual Thesis: Optimization of Portfolio Using The Markowitz Model: An Empirical Case Study of Selected Companies in Ghana. Research aim was to find how sensitive the selected companies are to the market.

General Science, West African Senior School Certificate (WASSCE) September 2013-May 2016

Aburi Girls’ Senior High School – Aburi-Akuapem

Modules: Chemistry, Biology, Physics, Integrated Science, Social Studies, English Language, Mathematics (Core and Elective)

FIELD AND OPERATIONAL EXPERIENCE

Underwriter (National Service Personnel) September 2020-Present

Sunu Assurances Ghana Limited, Kumasi, Ghana.

Book Keeping

Marketing

Underwriting

Offering customer service to clients

Other duties assigned by management

Operations Manager (part time) March 2020- September 2020

Eskelphi Enterprise

Book-keeping

Ensuring customer satisfaction through excellent customer service

Stock taking

Budget planning and implantation.

Underwriter (Intern) June 2019-August 2019

Sunu Assurances Ghana Limited, Koforidua, Ghana.

Marketing

Offering Customer Service to clients

Record keeping

Matching of debit numbers to receipts

Underwriting

Administrative Assistant (Intern) June 2018-August 2018

Sunu Assurances Ghana Limited, Koforidua, Ghana.

Answering and directing phone calls to relevant staff

Scheduling meetings and appointments

Taking notes and minutes in meetings

Preparing documents for meetings and business trips

Records Officer (Intern) June 2017-August 2017

Suhum Govt. Hospital, Records Unit, Suhum, Ghana.

Requesting Service for Patients

Updating petty cash book

Generating folder numbers for new patients

SHORT COURSES AND PROFESSIONAL TRAINING DEVELOPMENT

Customer Service Fundamentals

Watsan Training and Development Center

Leadership and Teamwork (ongoing)

Watsan Training and Development Center

Introduction to Project Management (ongoing)

Watsan Training and Development Center

LEADERSHIP AND TEAMWORK EXPERIENCE

Class Protocol Representative 2015/2016 Academic Year

Aburi Girls’ Senior High School

Science Club Representative for science 3 2014/2015 Academic Year

Aburi Girls’ Senior High School

Senior School Prefect 2010/2011 Academic Year

Suhum M/A Exp. “C”

Senior School Prefect 2009/2010 Academic Year

Suhum M/A Exp. “C”

SKILLS, INTEREST AND EXTRACURRICULAR ACTIVITIES

IT Skills: Conversant with Microsoft Office Suite especially Excel and Word.

Individual interest: Leadership, Research, Reading.

Memberships: Actuarial Science Students Association of Ghana (ASSAG).

REFERENCES

Dr. Richard Avuglar

Senior Lecturer

Kwame Nkrumah University of Science and Technology

adlpzh@r.postjobfree.com

+233**-***-****

Adu-Amankwah Twumasi

Branch Manager

Sunu Assurances Ghana Limited, Koforidua.

adlpzh@r.postjobfree.com

+233*********



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