MS. SHAMS UNNISA BEGUM

E-Mail ID: adlpe7@r.postjobfree.com

Contact Number: 960-***-****

Professional Summary:

Outstanding written and verbal communication skills and possess a thorough understanding of management.

A highly motivated team player and create positive connection with clients.

Uses planning skills to create administrative and office procedure

Efficiently manage a file system, track incoming calls and send outgoing correspondence.

With effective communication and analytical skills

Willing to take ownership and accountability to resolve /work towards a solution.

Over all 7+ year of Experience in Administration.

Technical Skills:

Can work fluently with windows based operating systems.

Extensive exposure to internal usage.

Microsoft Office.

Educational Qualification:

Bachelor's Degree with specialization in commerce.

Diploma in Airline crew management.

Work Experience:

Colliers International .

Work for Client

(Reckitt Benckiser healthcare Pvt Ltd) Join in June 2019 to August 2020

Key Deliverables:

Front Office Executive:-

Hosting new joiner

Welcoming and Greeting Guest, Visitor, Client, V.I.P

Arranging Lunch as per the requirement.

Updating Visitors details in an app management on daily basis.

Ensure neat and clean environment in all the units by proper housekeeping, maintenance of washroom etc.

Organize and maintain file and records. Sharing all updated report to reporting manager.

Checking of ID cards and reports to admin.

To assist manager (Administration) to make necessary arrangements for seating arrangements to new joiner’s for relocation arrangements.

Hotel accommodation and reservation.

Assisting to Director as an Ea in preparing concur expenses and claiming it to finance department and blocking the calendar as per the instructions.

Understanding the complaint and forwarding to concern department to resolve.

Tracking Invoice of vendors and support team as per the requirement

Jones Lang LaSalle Property Consultant India pvt ltd,

From 03.01.2018 to 02.09.18 (8 Months Contract Basis).

Location: Hi tech city

Designation: Front Office Cum Admin

Key Deliverables

Responsible for handling of incoming and outgoing calls including distribution.

Receive, inform, guide visitors including co-ordination with employees.

Generating Biz Cards and ID cards on line.

Preparing BPCL (Fuel) bills.

Updating contacts of Employee's and sending to Head of Department.

Updating Inconvenience and OT Details Monthly and sending for auditing to finance.

Updating Cheque deposit to finance and sending mails by attaching excel sheet and scan Cheque.

Responsible for maintenance and upkeep of the front office/ reception area - clean and presentable at all times.

Provide assistance in general administrative activities and any other duties as assigned.

Handling Stationery request.

Weekly reports of Car hiring Travel & Entertainment.

Staff claim process.

Co-ordination with the hotel for the room & venue bookings.

EIGERBUCK PVT LTD (02-12-2016 to 30.12.2017)

Location: Hyderabad India

Designation: Front office Cum Admin Manager.

Key Deliverables

Serve visitors by greeting, welcoming, directing and announcing them appropriately

Answer, screen and forward any incoming phone calls while providing basic information when needed.

Receive and sort daily mail / deliveries / couriers.

Maintain security by following procedures and controlling access (monitor logbook, issue visitor badges)

Maintains safe and clean reception area by complying with procedures, rules, and regulations.

Record and handle all incoming and outgoing couriers.

Ensure the coffee and water machines are functioning and carry out daily general maintenance of the coffee machines

Organize travel arrangements and hotel bookings for staff as and when required.

MANTENA TECHNOLOGY (1-02-2016 to 30-11-2016)

Location: Hyderabad, India.

Designation: Executive & Administration.

Key Deliverables

Provides supplies by identifying needs for reception, mailroom, and kitchen; establishing policies, procedures, and work schedules.

Provides communication systems by identifying needs; evaluating options; maintaining equipment; approving invoices.

Purchases printed materials and forms by obtaining requirements; negotiating price, quality, and delivery; approving invoices.

Maintaining Dashboard.

Maintain files and folder

Sending Reports to managing directors and operation manager.

Maintaining housekeeping Staff.

Regularization of stationery Material pantry stock Material. And office furniture.

FALCONS NEST SERVICE APARTMENT (2014 -2015)

Location: Jubilee hills Road No 68.

Designation: Front office Manager cum Guest Relation Executive.

Key Deliverables:

Making occupancy report daily check in check out.

Handling phones calls.

Registering bookings.

Preparing reconciliation sheet and sending reports to manager.

Checking mails and confirming booking dates.

Taking feed backs of guest while checking out.

Preparing bills closing accounts.

Solving guest complaints and sending their orders at their rooms.

Booking caps for guest.

Co-operating with entire team.

Analyze customer feedback and provide strategic direction to continuously improve overall rating.

Respond to guests needs and anticipate their unstated ones.

AMEND INFRATECH PVT LTD (2012-2014)

Location: Abids.

Designation: Administration Manager

Key Deliverables:

Reports to the board of Directors.

Handling incoming calls.

Supervising and supporting the employee team.

Ordering Stationery and Pantry stock as per the requirement.

Prepared monthly expenses Report.

Develop and maintain a salary Administration program and pay competitive wages based on performance.

Handling Housekeeping Staff.

And maintain public relations.

Swift Aspire Info Solution (2011-2012):

Location: Banjara Hills, India.

Designation: Customer care and Administration manager.

Key Deliverables:

Fully responsible for handling the team with in organization.

Prepare status reports and present to the manager of the organization about weekly activities.

Calling the people overseas and explaining about the product.

Making them understand about the product completely.

Creating innovative ideas to raise funds.

Mailing the clients regarding the sale and information of the customer.

Taking reports and assigning schedules to the executive level.

Handling phone calls and answering the queries of the client

Personal Details:

Name: Shams Unnisa Begum.

D.O.B: 13/09/1986

Gender: Female

Nationality: Indian

Languages Know: English, Hindi, Urdu & Telugu

Hobbies: Traveling Listening music and cooking

Address: Masab Tank Hyderabad Telangana

Contact this candidate