Hartford, AL ***** 334-***-**** adlpam@r.postjobfree.com

Conscientious Healthcare professional offering 2 years of experience in fast-paced settings. Competent in organizing charts, preparing patient rooms, and supporting diagnostic processes through laboratory testing and medication administration. Positive and upbeat with excellent communication skills. Enthusiastic clinical medical assistant eager to contribute to team success through hard work, attention to detail, and excellent organizational skills. A clear understanding of patient intake and preparation, and training in vital signs, exam room preparation, and medical equipment. Motivated to learn, grow and excel in the healthcare field. Scheduling

Patient Care

Medical Records Management

Suture Removal

Patient Preparation

Patient Information Collection

Efficient and reliable team player

CPR

Medical billing and coding

Autoclaving

Interpreting physician orders

Insurance verifying

ICD- 10 coding

Detail-oriented

Compassionate

Empathetic

Customer Service Representative, 01/2021 to Current MCI Mass Markets – Iowa City, IA

Maximized satisfaction by anticipating needs and consistently offering expert support. Assisted clients by finding and scheduling vaccination dates and times and registration for appointments. Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Offered advice and assistance to customers, paying attention to special needs or wants. Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.

Answered customer telephone calls promptly to avoid on-hold wait times. Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.

Medical Assistant Student Intern, 11/2020 to 04/2021 Southern Bone and Joint Associates – Enterprise, AL Preparing examination rooms.

Drawing and preparing injections, including set- up and consent. Assisting physicians with injections into joints.

Entering patient information into electronic health records software. Directed patients to exam rooms, fielded questions and prepared for physician examinations.

Obtained client medical history, including medication information, symptoms, and allergies. Gathered forms, copied insurance cards, and collect patient information for billing and insurance filing. Sanitized, restocked, and organized exam rooms and medical equipment. Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.

Prepared patients for X-rays, electrocardiograms, suture removal, and dressing changes. Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.

Collaborated with medical and administrative personnel to maintain a patient-focused, engaging, and compassionate environment.

Patient Care Technician, 09/2020 to 12/2020

Home Care Assistance of Montgomery – Montgomery, AL Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment. Gathered dietary information, assisted with feeding, and monitored intake to help patients achieve nutritional objectives and support wellness goals. Helped patients maintain healthy skin by checking wounds, assessing the integrity, and bathing bedbound individuals.

Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.

Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.

Assisted patients with activities of daily living. Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.

Provided care for patients based on physical, psychological, educational, and safety criteria. Attended to patient and family's immediate needs and concerns by acknowledging and providing required attention.

Interacted effectively with patients, families, staff, and other hospital department staff to deliver a high level of customer service and teamwork.

Patient Registration Specialist, 03/2020 to 06/2020 Dale Medical Center – Ozark, AL

Arranged transfers from outside facilities by communicating effectively with facility representatives, physicians, and nursing staff.

Assembled and disassembled patient charts based on specific departmental policies. Scheduled appointments using computerized calendars. Took reservations from physicians and office staff to coordinate bed placements for scheduled and unscheduled patients.

Set up patients in the system by documenting key data, confirming eligibility, and verifying insurance benefits.

Imaged and scanned patient and registration documentation into the electronic patient records. Interpreted physician's orders accurately to input correct testing information and verify admissions criteria.

Assisted patients in filling out check-in and payment paperwork. Compiled and reviewed medical charts.

Assistant Store Manager, 04/2018 to 10/2018

Factory Connection – Ozark, AL

Managed opening and closing procedures and recommended changes to enhance the efficiency of daily activities.

Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.

Met or surpassed business targets regularly through employee engagement and forward-thinking planning.

Maintained positive customer relationships by responding quickly to customer service inquiries. Reduced company expenditures and met budget targets by closely monitoring, tracking, and controlling expenses.

Reconciled daily sales transactions to balance and log day-to-day revenue. Processed payments for credit and debit cards and returned proper change for cash transactions. Rotated merchandise and displays to feature new products and promotions. Supervised and evaluated staff including other assistant managers, enabling them to improve skills, achieve daily objectives, and attain advancement.

Walked through the store to identify and proactively resolve issues negatively impacting operations. Associate of Occupational Studies: Clinical Medical Assisting, 04/2021 Steven- Hanager College, Independence University - Salt Lake City, UT BLS/ First Aid/ CPR: 11/2020

National Health Association - Ozark, AL

Basic life support certification

Bachelor of Arts: Health and Human Services, 12/2018 Ashford University - San Diego, CA

GPA 3.6

CCMA - Certified Clinical Medical Assistant

BLS/ First Aid Training and Certification - Nov 2020

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