Work History

Demitrius

Brown

Contact

Address

Louisville, KY, 40214

Phone

502-***-****

E-mail

adlp7t@r.postjobfree.com

Skills

Quality assurance

Documentation expertise

Teamwork

Computer skills

Interpersonal

Communication

Account servicing

Bachelor of Science Degree in Business Administration. Military Veteran with over seven years of successful service. Recognized consistently for performance excellence and contributions to success in Leadership and diligence. Excellent reputation for resolving problems and improving customer satisfaction.

Production Team Member

General Electric Co, Louisville, KY

Monitored machinery in operation to identify

concerns and make corrections or report complex

problems.

Reviewed production specifications to verify

accurate weights and measurements prior to mixing

ingredients.

Supported machine operators in setup and

operation of production equipment resulting in

efficient runs.

Supported current production needs by moving

items between equipment, conveyors and staging

areas.

Cross-trained in multiple positions to offer skilled assistance with different parts of production line. Minimized safety hazards and kept work areas

inspection-ready by consistently picking up trash

and excess materials.

2016-01 -

Current

Staff Sergeant

United States Air Force, Louisville, KY

Oversaw teams planning, implementing and

realigning field and base operational strategies.

Prepared and delivered investigative reports and

briefings.

Used coordination and planning skills to achieve

results according to schedule.

Developed team communications and information

for meetings.

Managed quality assurance program, including

on-site evaluations, internal audits and customer

surveys.

2014-01 -

2021-01

Education

Accomplishments

Managed safety program for more than ninety

members to properly prepared for various incidents. Managed unit fund and ensured funds were

allocated properly and effectively.

Used critical thinking to break down problems,

evaluate solutions and make decisions.

Actively listened to customers, handled concerns

quickly and escalated major issues to supervisor.

Customer Service Representative

Teleperformance, Louisville, KY

Offered advice and assistance to customers, paying attention to special needs or wants.

Fielded customer questions regarding available

merchandise, sales, current prices and upcoming

company changes.

Evaluated account and service histories to identify trends, using data to mitigate future issues.

Responded to customer requests for products,

services and company information.

Liaised with customers, management and sales

team to better understand customer needs and

recommend appropriate solutions.

Assisted customers with setting appointments,

shipping and special order requests, and arranging merchandise pick-up at other locations.

2013-02 -

2016-06

Bachelor of Science: Buisness

Administration Concentration Finance

Sullivan University - Louisville, KY

Coursework in Finance, Accounting and

Organizational leadership

Graduated cum laude

2018-01 -

2020-10

Air Force Achievement Medal - July 2017

Air Force Oak Leaf Cluster - Aug 2020

Certifications

Currently pursuing training in Microsoft SQL

Contact this candidate