Isabel V. Stevens

Address: Austin, TX *****

Phone: 512-***-**** Email: adlp5l@r.postjobfree.com

LinkedIn: www.linkedin.com/in/isabel-stevens

Operations Manager - Risk Management Business Development Quality Management Planning and Implementation Process Improvement

An accomplished and business savvy professional with robust experience acquired over the years in delivering optimal results & business value in high-growth environments and establishing key relationships with business segments globally. Solution driven and result oriented professional with over 15 years of experience in administrative and financial oversight, team building, and revenue generation. Skilled in planning and developing a successful non-profit program for the Oncology Prevention team. Possess an aptitude for consistently improving production and efficiency. Strive to create a positive and motivating environment that nurtures future leaders and high performers. Responsible for planning and leading critical projects from inception to completion. Adept at assessing and anticipating business requirements, identify the innovative strategy, and deliver tailored solutions to drive profitability and performance. Identify and address problems and opportunities for the company. Develop, implement and review operational policies and procedures. Analyze process workflow, employee and space requirements, and equipment layout; implement changes. Possess a proven track record of establishing large operations from scratch and quickly scaling them effectively to create sustainable businesses. Deliver strong strategic operations success by using established methods and instituting technology to streamline operations, successfully cuts the cost to increase profit while executing revenue growth strategies. Develop continuous improvement initiatives and share best practices with team members. Exceptional communication, presentation & interpersonal skills with proficiency at grasping new concepts quickly and utilizing the same in a productive manner.

~ Planned and communicated last minute adjustments based on low /no availability for IT staffing ~

~ Worked with IT forecasting support analyst and Operations management to plan new scheduling adjustments based on availability, globally ~

~ Successfully developed program operations and multiple calendars for the mobile mammogram unit ~

~ With teamwork, successfully met annual goals of 3,300 mammograms with best practices in place. Surpassed the nation in turnaround time, 14 days from screening to definitive diagnosis ~

Skill Areas: Strategic & Operations Planning Risk Management Business Development Quality Management Planning and Implementation Cost Reduction Process Improvement Strong Interpersonal Skills Analytical Skills Team Management Communications Critical Thinking Active Listening Systems Analysis Problem-Solving Time Management Attention to Detail Client Relationship Management Innovation Leadership Management Skills Administrative Skills

PROFESSIONAL EXPERIENCE

NTT Data, Inc Austin, Tx (Dec 2019 – Mar 2020)

Operation Specialist - Google

NTT DATA Corporation is a Japanese multinational system integration company and a partially-owned subsidiary of Nippon Telegraph and Telephone.

Managed functions pertaining to creating a new global schedule for remote support team in 7 countries

Responsible for the management of workflow throughout all departments within a business

Optimized daily activities and performance of the business across the board

Adjusted daily schedules to meet demand across all in-person and remote support channels

Balanced work assignment along with operational demand and program commitment

Continuous evaluation and recommendation for further schedule optimization

Coordinated major events coverage and shifting scheduling allocations based on-site and global staffing changes

Prioritization and continued long term optimization of scheduling approach to continuously improve coverage capability with current and future staffing plans

Worked with the Program Management team to plan changes related to periodic changes in staffing based on cohort-based hiring in remote support

Monitored and ensured compliance with all guidelines for operations

Identified and implemented improvements to current operations and workflows

Managed to solve complex problems by primarily leveraging the systems and tools currently available to the organization

Seton Healthcare Network, Austin, TX (Aug 2008 – Jun 2018)

Senior Department Assistant - Operations Manager

Seton Healthcare Family, also known as Seton Family of Hospitals, is a Roman Catholic-affiliated hospital network in the Greater Austin area.

Responsible for planning, developing priorities for achieving monthly goals

Executed and composed forms and methods of unused portable mammogram program, as a group

Arranged and created needs for execution enhancement, accomplished month to month objectives, actualized

the computer program for update calls and content modified daily

Forecasted and monitored monthly budgets, department reports, ordering supplies (i.e., billing expenses, department productivity)

Arranged and submitted cost reports for division

Arranged and created introductions to oversee end-user with official desires

Developed and updated data systems for multiple stakeholders including Excel, Access, Centricity, Peoplesoft, Oracle, Crystal reporting

Financial Counselor - Patient Access Representative (March 2003-July 2008)

Pioneered the efforts across handling the entire gamut of functions about screening non-insured patients to schedule hospital services at a discount or charity qualifications, in a high pace, high volume Oncology-Hematology clinic

Effectively made modern prepare and method for the successful stream of clinics

Developed prior authorization process per client insurance and upcoming procedure as ordered by the physician

Screened understanding for charity; getting records to affirm qualification

Successful in training new hires of Customer Service role and process and procedures

Scheduled, answered phones, registered patients, handled the request for walk-ins, HIPAA compliance

Collected, logged, followed, and directed archives with respect to co-pays, deductibles, co-insurance, and stores

PROFESSIONAL DEVELOPMENT & CREDENTIALS

Crucial Conversations Training a course in best-practice skills for handling high stakes interactions. August 3-4, 2017

Microsoft Excel Basics certification 2016

Microsoft Excel Advance certification 2016

Dell Children’s Spanish Bilingual Assistant Program 2008

Pension Administrator's Course Certification, American Society of Pension Actuaries 2001

Wayne State University, Liberal Arts coursework

Western High School obtained a High School Diploma

Technical Skills: Microsoft Office Suite, Kronos, Cerner, Oracle, People Soft, Red Cap Management Systems, Access

Publisher, Word, Google Doc’s and Internet

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