ELIDA Y. RINCON

Cell 817-***-****

adlmoe@r.postjobfree.com

http://www.linkedin.com/in/elidarincon

CAREER SUMMARY

Accomplished IT Quality Assurance Manual Tester with diverse experience in Digital, Health Insurance, Energy, and Telecom industries. Recognized for strong problem solving, analytical and leadership skills. Reputation for creating detailed test cases to ensure the application is tested end to end and working per design. Have the ability to manage numerous concurrent tasks in accordance with project timelines.

TECHNICAL SKILLS

JavaScript Web Based Testing Atlassian JIRA & Confluence

.Net Testing Manual System Integration Testing (SIT) MainFrame Testing Manual Functional & Regression Testing WebSite Browser & SEO testing IOS & Android Mobile testing PROFESSIONAL EXPERIENCE

MIRUM / J. Walter Thompson (JWT) – Irving, TX 11/10 to 08/19 IT – Quality Assurance Analyst

● Performed manual functional, system and regression end to end testing on multiple software development initiatives, including Desktop & Mobile web browsers to ensure all are working per design.

● Write comprehensive test plans and test cases on Atlassian Confluence based on documented business requirements and extensive experience with manual testing.

● Identify, report and track issues in the defect-tracking database (Atlassian - JIRA) through to resolution.

● Actively participate in process improvement initiatives by providing feedback on deployed processes.

● Effectively test new development and/or business rule changes made within the database and its effects with the associated web applications in a proprietary software-testing environment.

● Communicate and interact directly with the Development team, SYS Admins, Project Managers, and Business Analyst.

● Experience with cross-browser testing and knowledge of common issues in different Desktop Windows, MAC & Mobile browsers.

● Knowledgeable in SEO testing to troubleshoot & inspect web analytic tags and on-click events using Observe Point. Technologies Used: Atlassian JIRA, Confluence & Zephyr, Mantis defect tracking, IOS & Android mobile testing, familiar with SDLC process, Browserstack, SEO & Google Tag Manager code validation. HealthMarkets – North Richland Hills, TX 03/08 to 09/10 IT – Quality Assurance Test Engineer III

● Analyzed and translated business requirements into test cases executed resulting in timely completion of test runs in Mercury Quality Center application.

● Utilized Quality Center to support testing efforts for defect tracking.

● Worked with Requirement Managers in planning, testing, implementing, and supporting new or existing applications, such as

.Net Customer Care, Java based web sites, Mainframe and Case Manager.

● Able to work independently while maintaining constant and professional communication with developers, fellow testers, and management.

● Supported and assisted with executing User Acceptance Testing.

● Managed numerous concurrent tasks under time constraints.

● Reputation for creating detailed test cases that would ensure the application was thoroughly tested. Technologies Used: Mercury Quality Center, tested .Net Customer Care application, tested Java based web site, tested Mainframe database.

JMA Information Technology for Jack Henry & Associates - Lenexa, KS 06/04 to 10/04 Quality Assurance/Test Engineer

● Quality Assurance tester for Zephyr Administration Interface (ZAI), an Automated Clearing House (ACH) payment application for Jack Henry & Associates.

● Meticulously tested file uploads, transaction filtering, key authorization, file validation, transaction processing, return processing and settlements allowing for identification and reporting of testing issues.

● Accurately reported defects against all aspects of the ZAI application resulting in documentation of step-by-step process for the Development team to reproduce and correct code. Technologies Used: Atlassian Zephyr Admin Interface (ZAI) & tested Automated Clearing House (ACH) payment application. ELIDA Y. RINCON (Experience Continued)

TRG - Technical Resource Group for TXU Energy - Dallas, TX 06/02 to 05/04 Quality Assurance/Test Engineer

● System Integration Tester for TXU (Texas Utility) Senate Bill 7 EDI project. Tested and validated EDI (Electronic Data Interface) file structure for generating transactions on their mainframe Customer Information Control System (CICS).

● Developed detailed test conditions and accurately maintained manual test scenarios & scripts per CMM (Capability Maturity Model) standards. Also reported and updated the status for System Integration Testing (SIT) for TXU Electric deregulation projects.

● Analyzed Business and Technical requirements and led test walk throughs to ensuring the highest level of quality testing for all system applications.

● Worked closely with Business and Development teams to address product requirements and expectations for all mainframe or application change requests.

● Gathered test data leading to identifying code and system defects, and timely reporting using Rational’s ClearQuest. Technologies Used: Environments - Seebeyond’s eGate, eBPM and ePM applications, Customer Information Control System

(CICS), TSO/ISPF, FileAid, QMF, Tool for Oracle Application Developers (TOAD), EDISM, Rational’s ClearQuest, File Transfer Protocol WS FTP Pro, Graphic User Interfaces such as ATLAS & Stacker, Microsoft Word & Excel. SPRINT CORPORATION - Irving, TX 10/91 to 11/01

Quality Assurance/Test Engineer II – 07/99 to11/01

● Led test-planning activities for assigned service requests associated with system, product and regression phases of testing Sprint applications.

● Developed Summary and Detailed Test Conditions required for consistently and accurately testing new system processes successfully. Tracked test condition results with Test Director and used PVCS Tracker for reporting and tracking system defects.

● Manually executed product and system test scripts for Java Based Web applications based on business requirements and complex technical functionality.

● System Test Coordinator and provided on-call support for several projects.

● Provided testing training/knowledge transfer to new contractors and employees joining the Testing Team resulting in immediate employee productivity and efficiency.

● Received recognition at the Organization level for high performance achievement (Sprint Values Excellence Award). Technologies Used: Mainframe testing, Test Director, PVCS Tracker, tested Java based web application. Wholesale Service Group Customer Service Specialist – 05/95 to 07/99

● Maintained and managed assigned base of large Wholesale accounts, which included addressing customer issues, performed on-line account maintenance for dedicated and switched services, resolved media format billing issues, and performed hierarchy maintenance.

● Strengthened expertise in several Mainframe, reference systems, and billing applications in addition to using Microsoft Office Products such as Word, Excel, and PowerPoint.

● Participated in testing and training external customers on new desktop applications.

● Collaborated and participated in customer site visits, which included presentations and customer account reviews to ensure customer needs were met.

● Additional responsibilities included Training Facilitator, Point of Contact for the Inventory Reporting Project and worked with DS3 capacity requests received from the Account Sales Team.

● Received recognition at the Organization level for high performance (Quest for Excellence Award). Business Service Group Support Associate – 04/94 to 05/95

● Technical support for dedicated and switched services; which involved troubleshooting for network difficulties and initiated trouble tickets for resolution.

● Assisted the Business Sales department with inquiries and maintaining customer accounts.

● Provided after hour customer support for Sprint’s Business, International and Global FonCard customers.

● Supported a Sprint International Resale account, which included account maintenance, addressed and responded to customer concerns and credits.

Gold Business Customer Service – 03/93 to 04/94

● Maintained small to mid-size commercial accounts

● Troubleshooting while minimizing call work time and maximizing availability.

● Responsible for the handling of Business Customer Service calls in an ACD environment. Spanish Customer Service – 10/91 to 03/93

● Responsible for the handling of Spanish Customer Service calls in an ACD environment. EDUCATION

North Lake Community College Irving, TX

Microsoft Certification Courses - Network Fundamentals, Network Software, Network Hardware, Internet Information Wades College - Dallas, TX

Associates Degree of Arts in Fashion Merchandising and Design

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