Customer Service Sales
Resume:
KASIE
BOODRY
Milwaukee, WI 53225
PROFESSIONAL I'm seeking a position with an agency where
I can expand my knowledge and skills to benefit both the OBJECTIVE
employer and myself. I'm loyal, dedicated, and I've
demonstrated I have the drive to be successful
in any working
environment. I have extensive experience in retail and customer
service, but I
welcome the challenge
of other experiences to fine-tune my skills. I'm a team player or I
can work
efficiently and
effectively on my own. I'm customer oriented, and I possess the
ability to adapt quickly to
changing environments.
PROFESSIONAL Customer Service/Retail Sale
PROFILE Manage client accounts, assist in
closing sales opening and closing of store. Trainings to reps when
needed,
coaching, and maintaining professionalism at all levels
Marketing of wireless
communications and sales of core products
Renew existing
customers, inbound and outbound calling. Sell features, phones and new
price plans
Computers: proficient
in Microsoft word, excel; data input; Extensive knowledge in the use
of a wide
variety of office equipment including multi-telephone lines
Excel in customer service
Familiar with office protocol and procedures
Leadership
Member of the Top Sales Team-US Cellular
Conducted training's for residents of a Domestic Violence/Sexual
Assault Family Shelter (DV/SA)
Liaison between DV/SA residents and Shelter Director
Assisted in the implementation of a recreation centers' social
environment and educational programs
Assisted in the administration of grand funded programs for DV/SA
Family Shelter
Participation in the Oneida County DV/SA Committee
Facilitator: Elderly Abuse Program
Co-Facilitator: DV/SA Women's Group
Decisive Team Leader:
Working with local government and area agencies
Human Services Coordination
Provided individual
intervention and counseling
Provided resident referrals to appropriate agencies
Extensive Case Management
Management and Organization
Organize activities
and functions targeting both senior and youth populations
Responsible for tracking attendance and grade reports of student
participants at Masterminds
Active participant in
a variety of fund-raising activities for Masterminds and a DV/SA
Women's Shelter
Tracked and recorded
statistical information for obtaining funding from Federal, State and
Local Agency's
Assisted in the
continuation of senior and youth programs and initiatives
Assisted in the developed and implementation of age
appropriate programs and activities for the
Masterminds Study Program
Developed surveys and
conducted needs assessments for DV/SA Family Shelter
Communication Skills
Experienced in public speaking
Experienced in crisis
intervention
Experienced in working
with varied racial, ethnic and diverse individuals and groups
Experienced, and
comfort level working with different age groups in a variety of
capacities
Solid background in customer service and problem
solving
EDUCATION High School Diploma
Currently enrolled;
Bachelor's Degree Program/Paralegal
KASIE
BOODRY
PROFESSIONAL Youth & Fam Services - SHA
1995 Working
Successfully with Youth
EDUCATON Youth & Fam Services -
SHA 1996 Safe & Educt
Activities for Youth
Youth
& Fam Services - SHA 1997
Tracking Change
Tri-County Council on DV/SA
2002 Crisis Intervention Techniques
State
of WI DV Conference 2002
Advocacy Training
Tri-County Council on DV/SA 2003
Case Management
Tri-County Council on DV/SA 2004
Senior Advocacy Training
EXPERIENCE May 2009 - Present
AT&T
Job Title: Small Business Account Manager
May
2009 - April 2010
Time
Warner Cable
Job Title: Telemarketer
December 2007 - July 2009
Sprint
Job Title: Retail
Communications Consultant
April
2005 - September 2007
US Cellular
Job Title: Pro-Call Associate
May
2002 - December 2004
Tri-County Council
Job Title: Shelter Staff
Senior
Advocate, appointed to this position in August 2004
October 2002 - July 2003
Forest
County Zoning
Job Title: Secretary
August
1995 - December 1998
Masterminds Study Program
Job Title: Youth
Activities Coordinator
PERSONAL REFERENCES
Pam LaBine
Forest County, Zoning Administrator
200 E. Madison Street
Crandon WI
Greg Leach
US Cellular Call Center, Management
Wauwatosa WI
Karen Bolding
NTC, Academic Instructor
Crandon WI
Linda Hamelin
Time Warner Cable, Supervisor
Milwaukee, WI
Kasie Boodry
8600 W Villard Ave
Milwaukee, WI 53225
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