Mrs. Kenya D. Hisun

**** ****** **

Murfreesboro, TN 37130

423-***-****

adllzw@r.postjobfree.com

My objective is to pursue a career that offers opportunities for growth and advancement. I want to utilize my extensive knowledge to the fullest potential. As an employee, you will find me to be easily adaptable to different environments. I am a team player dedicated to the growth and success of the company as a whole. Given my exceptional creative design talents, I believe I can bring a high level of experience to any company. My resume highlights my professional and educational

accomplishments.

Experience:

Customer Service Manager @ Absolute Cleaning 2004-2012

Experience with maintaining customer satisfaction by providing problem solving resources. Managed staff 8 -20 employees. Developed service procedures, policies and standards. I keep accurate records and document customer service actions and discussions. I recruit, mentor and develop customer service agents and nuture an environment where they can excel through encouragement and empowerment. Adhere to and manage the approve budget.

SUBC Coach/Senior Artist @ Sephora Coolsprings 2012-2018

Experience with transforming stage or motion picture themes and performers to desired effects in event projects. Alter or maintain makeup of clients as necessary to compensate for lighting changes or to achieve continuity of effect. Cleanse and tone the skin in order to prepare it for makeup application. Experience in selecting desired makeup shades from stock, mix oil, grease, and coloring in order to achieve specific color effects.

Prestige Sales Manager @ Ulta Beauty 2018-2019

Experience in managing a team and boutiques in store which included The Benefit Brow Bar, Lancôme. Managed 4 million dollar prestige sales budget results, business acumen & planning. Managed prestige product education, beauty advisor development & performance also prestige brand partnerships. I successfully brought prestige dept. penetration from 4% to 11%, Benefit Brow Bar up 25%, Lancome up by 40% in a six month period. Opening & closing routines, replenishment & merchandising, loss prevention process, brand image, operation compliance.

Administration: Guest service & loyalty program support. Store payroll management, timekeeping & schedule management. Recruited, interviewed and hired employees. Managed tester program, event planning & supply management

Retail Store Manager @Sally's Beauty 2018-2020

Managed a Team of 6-10 people. I used innovative inventory and merchandise tracking methods to reduce loss and increase accuracy, customer service, team leadership and motivation, creative marketing & merchandising, managing POS software.

Education:

Associates Degree in Cosmetology

Miller-Motte Technical College, Clarksville, TN

Esthetics Program

Georgia Career Institution, Murfreesboro, TN

Associates Degree in Business Management

Daymar Institution, Murfreesboro, TN

References will be provide upon request

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