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Manager Front Office

Location:
Mumbai, Maharashtra, India
Posted:
April 11, 2021

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Resume:

AAFREEN IMTIYAZ ALI SAYED

Email: adllk0@r.postjobfree.com

Contact: +919*********

Objective:

It is my attempt to further leverage my skills & intensify my learning, where I can manage and execute all type of work by utilizing my creativity, 06 years’ experience and excellent management skills to ensure that the events reach their required goals. Parting satisfactory results of mutual benefits to both, the organization and myself. Achievement: Elevated Career from a free lancer to Celebrity Manager. Acquired corporate events and shows to the celebrities in Base 52. Providing exceptional first contact services and Organizing Events, Brunch, Kitty Parties, Shoots Etc for Doppio.

Skills:

Ability to perform tasks under minimal supervision

Multi – tasking with ability to work under pressure

Strong managerial and supervisory skills

Enthusiastic and adaptable to situations

Event management, Coordination, Product launches/Promotions Experience of Details:

1. Last Organization : Damac Properties (UAE)

Designation: Relationship Manager

Work Period: Sep – Dec 2017

Job Duties:

o Ensured prompt response for all inbound and outbound calls/messages/emails assured confidentiality of all such correspondences and communicated professionally and cordially with key clients o Conferred extensively with clients to better understand requirements/expectations o Coordination for highly important meetings and conferences local/international such as executive leadership team and corporate social events with precision and attention to detail o Able to develop strong policies that create a positive client experience 2. Last Organization: Base 52 Entertainment.

Designation: Celebrity Manager (CM)

Work Period: 2017

Job Duties:

o Management Duties: organized and maintained the daily schedule including emails, rolling calls, booking of appointments, and key person for managing & coordination of logistics for travel & accommodation, press, photo shoots, video shoots, fittings, and rehearsals o Plan, Organize and Conceptualize events, shows.

o Tour Support: extensive research of city and venue, photographer/videographer to capture behind the scenes and performance

o Oversaw styling and preparation for Awards & Shows: Perfect Look Woman Awards, Kapil Sharma Show, Indian Idol, Rising Star, Chala Hawa Yeun dya etc. 3. Previous Organization: Energia Pvt Ltd (Doppio – Breach Candy). Designation: Guest Relation Manager (GRM)

Work Period: 2016 – 2017

Job Duties:

o Handled the responsibilities of ensuring that all the queries and complaints of customer are promptly attended

o Assigned the responsibilities of handling outbound and inbound calls o Analyze customer feedback to ensure delivery of proper customer services o Hosted monthly meeting with senior management to present customer satisfaction result o Organized and coordinated special arrangements for customers including VIPs. o Acted as "Manager on Duty" and ran the Front Office with a team to achieve customer service 4. Previous Organization: Blitzz Fiesta Events & Exhibitions. Designation: Marketing & Client Servicing Head (CSH) Work Period: 2012 - 2016

Job Duties:

o Provided fresh & innovative ideas for various elements during different stages of event life cycle, developed back-up plans and eliminated bottlenecks for successful execution. o Discussed specific requirements and expectations concerning the event with clients. o Managed and developed a strategic plan of action to ensure that the cost of the event remains under the pre- determined budget.

o Searched and negotiated suitable venues or locations as per the requirement and budgetary constraints of client.

o Worked on determining a suitable layout and theme for the event as per client’s specifications. o Facilitated communication with professionals, including venue management, stand designers, caterers, contractors and equipment rentals to ensure efficient running of an event. o Trained new and existing staff prior to the event so that all operations and duties were executed smoothly and as per clients’ guidelines.

Personal Details:

o E-mail : adllk0@r.postjobfree.com

o Contact No. : +971*********

o Gender : Female

o Date of Birth : 6th February 1992.

o Marital Status : Single

o Languages known : English, Hindi, Urdu

o Religion : Islam

o Hobbies : Dance, Music, Art, Adventure, Travelling. Software Proficiency:

o Operating System: Windows XP, 98 Windows 7.

o Have Knowledge of MS- Word, MS-Excel, MS- PowerPoint. Academic Qualification:

o Passed Higher Secondary Certificate Examination from National Institute of Open Schooling securing 52.16%. o Passed Secondary School Certificate examination (Maharashtra State Board) securing 56.15%. Ms. Aafreen Imtiyaz Ali Sayed



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