Jeriah Grace G. Navarro R.N., CPC, CCS

E** Digdaga Road, Al Manama, Ajman

Contact No.: +971-**-***-****

adlkjf@r.postjobfree.com

Professional summary

A registered nurse and certified professional coder and certified professional coder with 2 years of experience. Looking to succeed in an environment of growth and excellence. Earn a job which provides satisfaction and self-development and help me achieve personal as well as organization goals. KEY SKILLS:

Team Management, Adaptability, Attention to detail, Multi-tasking, Results Orientated, Teamwork EXPERIENCE:

January 2019 – February 2021

Inpatient Medical Coder

Omega Healthcare Management Services Inc.

Ortigas Centre Pasig, Metro Manila Philippines

• Reviews the patient medical notes and documentation provided by attending physicians and determines the most appropriate corresponding ICD -10 code and PCS codes.

• Review charts thoroughly and perform physician query for clarification of documentation.

• Training and mentoring junior staff members.

June 2017 October 2017

Office Administrator

Revitalife Compounding Pharmacy

DHCC, Dubai

• Coordinates office activities and operations to secure efficiency and compliance to company policies

• Manage phone calls and correspondences (emails, letters, packages)

• Manages reception area and looks after visitors

• Create and update records and databases with personnel, financial and other data

• Manages outgoing post and records data on special deliveries

• Track stocks of office supplies and place orders when necessary May 2009 – December 2013; December 2013 – December 2016 HealthCare Associate and Team Leader

Hinduja Global Solutions

Quezon City, Philippines

• Communicate resignations in the team and other agent concerns to HR

• Update employee attendance record in Employee Self Service (ESS) and make sure that records will be sent to payroll timely

• Escalate all employee concerns to HR-SBU and Shift Manager

• Note all situations that arise that were not covered in training or in previous updates. Work with the Shift Manager to ensure that all other teams, the Quality Assurance Group, and the Training Team are informed so repeat questions do not arise

• Determine work procedures and expedite workflow

• Recommend new or modifications to existing procedures to ensure Continuous Process Improvement

• Recommends corrective services within client limits to adjust customer complaints

• Prepare a Performance Assessment (PA) for each CSR at the end of each year

• Ensure that team members meet productivity standards

• Assist Shift Managers in ensuring that client service levels are met or exceeded

• Report to Shift Manager any health/safety and performance concerns that may affect agent's fulfillment of role in Operations

• Recommend and apply corrective measures for team members who do not meet minimum performance metrics

• Responsible in cascading policy/procedure updates and/or training flashes to the agents/CSRs

• Answer calls and queries from doctors regarding financial recoveries

• Take note and escalate concerns to provide customer service

• Give options/recommendations on how customers should pay and correct their claims

• Review recoveries if valid or invalid

EDUCATION:

• 2009

Bachelor of Science: in Nursing Metropolitan Hospital College of Nursing Sta, Cruz Manila Philippines

CERTIFICATES:

2015 OnTrac Star Certification

2016 Performance Coaching Certification

2018 AAPC - Certified Professional Coder-A, No. 016*****-**** AHIMA - Certified Coding Specialist, No. 236410 LICENSE: Philippine Nursing License, No.0644010 – Expiry Date: 05/10/2023 PERSONAL DATA:

CITIZENSHIP: Filipino

BIRTHDAY: 05 October 1988

AGE: 32 y/o

CIVIL STATUS: Married

REFERENCES:

Jayvee Villanueva, Omega Healthcare, Manager: +63-905-***-**** Nicole Marie Cruz, Hinduja Global Solutions, Shift Manager: +63-917-***-****

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