EXPERIENCE

NOVEMBER **** – CURRENT

FRAUD & CLAIMS SPEC OPS II, CAC, WELLS FARGO

• Provided exceptional customer service with strong investigative research while working with internal and external Wells Fargo customers for filing Fraud and Non-Fraud claims for Debit Cards

• Executed 30+ customer calls per shift, resulting in processing 30-40 claims per shift

• Operated HOGAN, CIV, DAT, and VISA systems during every phone call with customers that average 10-15 mins per call

MAY 2020 – OCTOBER 2020

STERILIZING & PROCESSING OR ASSISTANT, NOVANT MATTHEWS MEDICAL CENTER

• Assembled and sterilize necessary equipment for doctors in the OR while keeping all assemblies in FDA approve settings

• Executed all pre- and post-operation requirements for surgery, which included: setup of operating rooms before/after surgery, sterilization, transportation of clinical ill patient and assisting team members during operation if needed

JULY 2017 – OCTOBER 2020

OFFSITE EVENT LEAD, OLDE MECKLENBURG BREWERY

• Oversaw all assigned special and offsite events

• Managed on site team members, responsible for company merchandise, revenue, and vehicles, and responsible for setting up all needed equipment, breaking down the equipment, and distributing company products to customers while promoting customer satisfaction

MARCH 2012 – DECEMBER 2016

CORPORAL, UNITED STATES MARINE CORPS

• Supervised 35 Marine coworkers

• Due to exceptional supervision, two 6-month deployment movements, were successfully accomplished without losing a Marine due to job injury or public dispute

• Lead assigned tasks which included: Coordinated tasks between two agencies to meet more than 20 objectives in a six-month period, provided security detail for five assignments, actively worked with senior leaders to ensure the proper ordering of aircraft equipment, saving millions of US Taxpayer dollars, while keeping aircraft in combat ready status, facilitated and expedited all forms of maintenance saving 2,000 critical man hours while performing operational readiness exercise and managed aircraft documentation files, following technical directives to ensure pilot safety, and prevent critical errors

• Performed additional job responsibilities which included: Operated as Safety Officer and Mishap Counselor whilst performing duties as the Supervising Electronic Technician, achieved zero mishaps as primary safety and hazmat Supervisor in the Avionics work center from 2013-2015, Tasked with maintenance and supervisory controls of inventory worth approximately $61 million CERTIFICATION

SAFE SCRUM MASTER CERTIFICATION, CERTIFICATE ID: 829*****-****, COMPLETED: FEBRUARY 12, 2021 CERTIFICATION OF GENERAL AVIONICS TECHNICIAN, NAVAL AVIATION FA-18 PLATFORM TECHNICIAN SCHOOL, 2013 CERTIFICATION OF FA-18 PLATFORM AVIONICS ELECTRICAL TECHNICIAN, NAVAL AVIATION FA-18 PLATFORM TECHNICIAN SCHOOL, 2012

EDUCATION

BACHELOR’S DEGREE OF SCIENCE IN EXERCISE SCIENCE, UNIVERSITY OF NORTH CAROLINA AT CHARLOTTE, MAY 2020 DILLON C. GANTT

5100 Hayling Road Charlotte, NC 28226 · 704-***-**** · adlkdg@r.postjobfree.com Hard-working and results-driven former US Marine Corps Military Corporal with proven career track of being an effective communication and quickly mastering new roles and technologies to achieve positive results. 2