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Customer Care Assistant

Location:
Johannesburg, Gauteng, South Africa
Posted:
April 09, 2021

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Resume:

PERSONAL PARTICULARS

Surname : Cele

Full Names : Nokuthula Princess

Gender : Female

Date Of Birth : 20 December 1976

Identity Document : 761-***-**** 087

Marital Status : Single

Citizenship : South African

Race : African

Religion : Christian

Languages English, Afrikaans, Xhosa and Zulu

Criminal Record : None

Health : Good

Residential Address : N 850 UMlazi Town Ship

: P O UMlazi

: 4031

Cell Phone Number : 061-***-****/063-***-**** or 082-***-****

HIGHEST STANDAR PASSED

Name Of School : Arena Park High School

Standard passed : Grade 12

Year Passed : 2001

Subjects Passed : English, Afrikaans, Zulu, history, Home Economics

Speech and Drama

TERTIARY QUALIFICATIONS

Name Of Institution : Tshwane South College (FET)

Courses Passed : Management Assistant

Course Cover : Office Practice N6, Computer Practice

N5, Office Practice N5,

Communication N5, Computer Practice N4, Office Practice N4

Information Processing N4 and Communication N4

Year Passed : 2014

TRAINED ORIENTATION COURSES

1. Name Of Institution : Swissgarde (For Herbal Products)

Courses attended : Sales, Customer care and Representation

2. Name Of Institution : Royal Hotel

Courses attended : Housekeeping

3. Name Of Institution : Super Clean (Inkosi Albert Luthuli Hospital)

Courses attended : Housekeeping

PREVIOUS EMPLOYMENT

1. Company name : Garden Court( Marine Parade)

Position Held : Housekeeper

Period : September 2018 to-date

DUTIES PERFORMED

Cleaning of floors, carpet and tiles in guest rooms.

Relaying beds and cleaning of mirrors and furniture.

Preparing and selling rooms for new guests.

Dusting and polishing of furniture.

Removal of waste bags and placing clean plastic bags in the dustbin.

Refill soap containers and tea’s and coffees

Always ensure high level of customer care to all guests.

Always ensure that the standard rooms are high.

Replenishment of new stock and perform stock taking duties.

Assisting in issuing stock from store room.

2. Company Name : Holy Trinity Secondary School

Position Held : Assistant Administration Clerk

Period : January 2015 to June 2015

Reason for living : In-service Training Contract expired

DUTIES PERFORMED

Typing correspondence, E-Mailing and photocopying.

Communicating with parents.

Attending to general enquiries and giving information.

Answering call and transferring call to the relevant personnel.

Arranging meetings with parents.

3. Company Name : Edcon Ltd (Edgars)

Position Held : Retail associate

Period : 2012 till 2014

DUTIES PERFORMED

Taking out new stock from store room to the customer’s floor.

Collecting clothes on the floor or misplaced and placing them at the right place or

correctly.

Changing prices on clothes on sale.

4. Company Name : Royal Hotel Durban Three Cities Group

Position Held : Housekeeper

Period : January2004 to December 2005

Reason for leaving : Contract ended

DUTIES PERFORMED

Training of new personnel/trainees.

Cleaning of floors, carpet and tiles in guest rooms.

Preparing of rooms for new guests.

Dusting and polishing of furniture.

Removal of waste bags and placing clean plastic bags in the dustbin.

Refill soap containers.

Always ensure high level of customer care to all guests.

Always ensure that the standard rooms are high.

Replenishment of new stock and perform stock taking duties.

Assisting in issuing stock from store room.

PERSONAL ABILITIES

I am a hard worker and I like challenges.

I can work under pressure and I can meet deadlines.

I am eager to learn and I am a fast learner.

I enjoy working with people and I also enjoy team work.

I can work alone without supervision.

I go an extra mile when helping clients or members of the public.

Good attitude when helping customers and staff members.

Good communication, verbal, writing and interpersonal skills.

Problem solving skills.

REFERENCES

1. Hazel Zulu-(Assistant Manager)

Garden Court Marine Parade

Telephone Numbers : 031-*******/082*******

2. Adre Castelyn – School Principal

Holy Trinity Secondary School

Telephone Numbers : 012-***-****

3. Mr Molefe Modibedi

Edcon (Edgars)

Telephone Numbers : 012- 373 1920/061-****-***

4. Mrs Pretorias

Royal Hotel

Telephone numbers : 013- 3051679/013-***-****



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