KYLE D. ADAMS, CMA, BHCA, MBA/HCA

**** *. ********* ****** *******, ILLINOIS, USA 60657 404-***-**** adlhuo@r.postjobfree.com LINKEDIN: WWW.LINKEDIN.COM/IN/KYLEDADAMS86

HEALTHCARE ADMINISTRATION ● PROJECT MANAGEMENT ● PROCESS IMPROVEMENT ● COST CONTROL TEAM BUILDING ● IMPLEMENTATION ● RELATIONSHIP DEVELOPMENT ● EVALUATION ● COMPLIANCE Dedicated and experienced ADMINISTRATIVE DIRECTOR / HEALTHCARE OPERATIONS SPECIALIST, possessing 12+ years of progressive responsibility and achievement managing fast-paced and dynamic clinical and other health-focused environments; proven skills in planning and executing all aspects of clinical administrative operations as well as any related project / program management, as needed, building and maintaining relationships, encouraging the development of leadership via ongoing development and mentorship, and communicating with all levels of peers, team members and stakeholders to achieve desired outcomes. ATLANTA MEDICAL CLINIC November 2018 – Present

DIRECTOR OF ADMINISTRATION ATLANTA, GEORGIA, USA

● Coordinate daily operations, oversee medical and administrative programs and departments as well as vendors; manage provider relations and requirements for mid- and lower-level clinicians and management.

● Supervise patient scheduling, registration, insurance validations, medical records, financial reporting, registration, financial counseling, medical records, billing and collection, data processing, and cash posting.

● Manage license and certification requirements, insurance enrollment, as well as continuing education and re-certifications for Providers; oversee low- to clinical-level staff continuing education and re-certifications.

● Performed financial and operational analysis to develop and implement new claims protocols and chasing in order to increase overall yearly reimbursements from $1.5M to $2.1M (+40%) within two years as Director.

● Played an instrumental role in increasing revenue from $1.7M to $2.9M (+70.5%), and a key contribution in improvement of Google rating (2.9 to 4.4 = +52%) within two years of employment with the organization.

● Plan and perform various human resource functions, including: payroll with tax submissions, employee time

(PTO, sick leave, FMLA), benefit coordination and implementation of health insurance, COBRA, 401k, etc.

● Developed COVID programming and implementation based on local, state, and federal requirements; Ensures regulatory compliance with HIPAA, OSHA, labor laws, and other federal, state, and local regulations. BIOSCAPE DIGITAL March 2016 – November 2018

SENIOR LEAD STRATEGIC PROJECT MANAGER ATLANTA, GEORGIA, USA

● Built and maintained high-level strategic relationships, direct contacts and networks, achieved 87.81% client retention rate within 2 years (reduction of client financial resources were responsible for any loss).

● Identified cross-selling opportunities with existing clients, assessed client needs and engaged product specialists to follow through with development, including added features and attention to business growth.

● Recruited, trained, managed and maintained strategic account managers and recruiting talent, achieving 100% retention rate throughout tenure, improving costs related to turnover, productivity and profitability.

● Increased revenue and developed applicable metrics to determine productivity, effectiveness and engagement of platforms, regularly exceeding benchmarks and expectations for desired project outcomes. PRIDE MEDICAL, INC. VIA ABSOLUTE CARE February 2014 – May 2016; Consultant: May 2016 - Present PRN MEDICAL ASSISTANT / CONSULTANT ATLANTA, GEORGIA, USA

● Answered phones, processed patients, oversaw billing and other bookkeeping tasks, documented patient information into EMR database, and coordinated future appointment scheduling and patient follow-up.

● Assisted with >500 examinations, administered blood and urine samples and prepared samples for laboratory processing; cleaned, sanitized and maintained exam room, including all medical equipment.

● Acknowledged on numerous occasions by staff members and leadership for smooth, efficient management of operations and administrative issues, allowing staff and physician to concentrate efforts on patient health. KYLE D. ADAMS, CMA, BHCA, MBA/HCA ● EMAIL: adlhuo@r.postjobfree.com ● MOBILE: 404-***-**** ● Page 2 REFERENCES PROVIDED UPON REQUEST

PROFESSIONAL EXPERIENCE, CONT’D.:

AVECTUS HEALTHCARE SOLUTION April 2014 – April 2016 LIABILITIES ADMINISTRATOR ATLANTA, GEORGIA, USA

● Verified and entered patient information, including: insurance, eligibility and demographic data into patient management system, communicated with departmental staff to aid patient in vehicle insurance collections.

● Answered and routed all incoming calls, immediately following-up to resolve any issues and / or inquiries in the most efficient and professional manner, leveraging consistently outstanding patient satisfaction metrics.

● Maintained knowledge of HIPAA and EMTALA regulations, compliance and performance standards, trained and orientated all new hires, provided the highest level of customer satisfaction for all patients and families.

● Successfully managed daily patient follow-up spanning various departments and hospital properties within the territory; ensured full compliance with all federal, state and proprietary rules, standards and guidelines. NORTHSIDE HOSPITAL April 2012 – May 2014

MEDICAL ASSISTANT ATLANTA, GEORGIA, USA

● Assisted EMS / ER Staff with trauma and urgent care, assisted patients and caregivers into exam rooms, placed monitoring devices and informed patient’s condition to nurse, while maintaining high customer care.

● Monitored all aspects of patient care, including diet and physical activity, performed front-end duties such as answering phones, signing in patients, charting, telemetry monitoring, as well as oversight of patient lobby.

● Collected blood samples, tissues, or other specimens, logged specimens, and prepared for testing, performed EKGs, blood draws, lab collections, splints, as directed by the attending physician, without staff oversight.

● Displayed consistent ability to remain calm, informed, and engaged with staff, surroundings, and patients in highly-urgent, emergency situations, maintaining compliance with HIPAA / EMTALA regulations at all times. ADDITIONAL EXPERIENCE:

NORTH ATLANTA INTERNAL MEDICINE April 2011 – April 2012 MEDICAL ASSISTANT SANDY SPRINGS, GEORGIA, USA

DOCTORS’ LABORATORY September 2009 – April 2011

CUSTOMER AND PATIENT SERVICES VALDOSTA, GEORGIA, USA EDUCATION AND TRAINING:

FORBES SCHOOL OF BUSINESS AT ASHFORD UNIVERSITY DEGREE COMPLETED: 2016 MASTER OF BUSINESS ADMINISTRATION (MBA): BUSINESS ADMINISTRATION AND MANAGEMENT ASHFORD UNIVERSITY DEGREE COMPLETED: 2014

BACHELOR OF ARTS (BA): HEALTHCARE ADMINISTRATION

VALDOSTA TECHNICAL COLLEGE CERTIFICATE COMPLETED: 2009 CERTIFIED PHLEBOTOMY TECHNICIAN / PHLEBOTOMIST

SPECIAL SKILLS AND TRAINING:

Highly-proficient in all applications of Microsoft Office Suite, as well as numerous other client relationship management (CRM), clinical practice management and various proprietary platforms, as needed; Medical Terminology; Phlebotomy; Customer Service; Leadership.