ADA FELDER

407-***-****

adlg4j@r.postjobfree.com

Professional Summary

With all the years of Experience, Expertise and Professionalism, I will be a great asset to your Business. I am responsible, flexible and a fast learner. I like to be Challenge and always be accurate. Also know how to manage time to be able to complete task in a timely manner. Motivating people of all ages is my passion and seen how I can contribute to the growth on an employee within the company.

Skills

Health Insurance Claims Settlement

Proficient in MS Word, Excel and Power point

Bilingual in Spanish and English

Organizational Skills

Proficient in Windows Base Programs and Web Programs

Sales Strategies and Planning

Experience

Trainer/Dialog-Direct/Qualfon Orlando, FL June 2016-Present

Call Center Health and Customer Service Trainer for different programs/clients. Horizon and E-Health are the major clients. Responsible to train New Hires the Curriculum and assist them become self- sufficient once they are on the phones for production. Review and adjust the Curriculum provided by client to make sure that they stay motivated throughout the training process. Coaching and Manage the agents while they are in training and while they are in the nesting period. Create reports daily to show the agents progress.

Supervisor

Optum Orlando Fl September 2012-June 2016

Supervised and managed the top Sales and Customer Service team of 19 agents. Coached agents to ensure the Metrics are met as the client requirement of 100%. Create schedules to properly have coverage on the phones to maintain Metrics. Reports and charts created with agent progress to keeps the clients informed, and the agents motivated while competing within the team.

Education

Associate in Medical Assistant August 2012

Everest University Orlando, FL 4.0 GPA

A/F