HARPREET KAUR KOHLI

E/* Naraina Vihar, New Delhi 110028

Mb no: 987-***-****

E-mail: adlfug@r.postjobfree.com

Objective Aspiring to have a career in your esteem organization, to achieve goal of the company, by achieving my own goal through my work experience and my knowledge.

Currently working with a school as Teacher. Taking English subject for classes 3rd till 8th standard

Experience Jan’2004 to till Aug ‘2016 worked with CAREER LAUNCHER INDIA LTD as Centre Manager.

Job Profile:

Counseling:

Complete follow ups done and updated on regular basis. a).Complete information of the products offered by the Company b) Well informed about the top institutes in terms of their selection procedure, paper pattern.

Providing with the complete and correct information of the career choices available to the students with the best of my knowledge. a) Proper maintaience of the records of the enquiries, enrolled students and their respective batch details.

b)Maintained conversion ratio between 50 to 60%.

Operation:

ERP: Maintaining proper records of the enrollments in the ERP

.Closing day book on time.

Handled imprest and therefore helped in the smooth functioning of the centre.

Have been able to collect nearing 85-90% of the installments due from the student.

Coordinating with finance dept so that pending dues are paid on time.

Administration:

Proper maintaience of Inventory. Keeping track of the material received from the godown and keeping the material ready for the faculties of their lecture.

Maintained the cleanliness of the centre.

Academics:

Monitoring Academic Sessions:

a) Updating notice boards with latest information. b) Maintaining & sending the faculty log in card to HR for processing. c) Maintaining student attendance and taking feedback from the students.

d) Scheduling of lectures for different batches run at our centre.

Batch planning:

a) Planning batches as per the requirements of the walk ins

& classroom availability.

Maintaining good and healthy relation with the students. Sept 2002 - NOV 2003: 21 CENTURY COMPUTERS, Mumbai as Sales Co-ordinator / Customer Sales Executive.

Company was into selling of assembled computers and were providing

Job Profile

Co-ordinating with customers and suppliers.

Ordering for the required material

Monitoring the assembly of Computers

Monitoring the delivery of assembled computers at clients place.

Collection of revenue for service provided and offering AMC.

Handling customer service calls

Renewals of AMC contracts of existing customers.

Co-ordinating with computer engineers and solving customer service complaints

Jan 2002 – March 2002: DTDC Cargo and Courier Ltd, Mumbai Regional Office as Customer Support Executive.

Attending phone calls and taking complains from customers and giving them the status of delivery of their consignments and tracking them down in case of being misplaced.

Sending mails to origin and destination places of consignment to gather delivery as well as other details requires for tracking and locating them. Preparing MIS reports for the same

June 2001 – Oct 2001: Pentagon Global Solutions, Mumbai as Sr.Consellor.

Job Profile

Counseling and explaining students about computer programmes.

Doing regular Follow - Ups

Handling petty cash.

Maintaining proper records of collections and depositing amount in bank.

March 2000 - April 2001 BITMAPPERS INFOTECH LTD, Mumbai as Sr.Consellor. The company was into offering different Computer based languages in E - Learning module i.e. Computer Based Training ( CBT ) format.

Job Profile

Counseling and explaining students about CBT style of learning.

Responsible for sales for new product.

Handling live demonstration of the product in the new Existing clients.

Providing customer survey to enhance company image.

Creating brand awareness among the existing network.

& new network.

April 1998 – December 1999: TULEC Computers Ltd, Mumbai as Sr. Counsellor.

Job Profile

Counseling, Attending, Handling enquiries putting efforts in converting prospective enquiries into admission.

Marketing follow-ups and co-ordinating local promotional activity to generate additional enquiry.

Preparing batch files and course files updating them administratively

Preparing daily marketing reports

Maintaining and generating MIS call reports.

Handling account related issues such as billing, collection and centre petty cash.

Maintaining Quality standards set by the principal company as per all delivery mechanism.

Instrumental in marketing and implementing the E- Learning Module. Educational and

Professional

Qualifications

2 Yr Diploma in Nursery and Primary teacher’s Training programme from Indoss Institute in 1st Class.

Post graduate Diploma in Human Resource Management from NMIMS securing 1st Class

Diploma in Computer Application from P.C.Point with an A Grade Commerce Graduate from P.D.Lions College, Malad West securing 55 %.

Interests

:

I Reading novels, Sight Seeing, Socializing

Core Competence

Ability to work with the team in achieving company objectives and goals, handle critical situations, Doing work in a organized way, with self confidence .Also punctuality & sincere in doing my work. Personal Details

Sex - Female

DOB - 26th July’1975

Marital Status - Married

Language Known - English, Hindi, Marathi, Punjabi, Gujrathi REFERENCE : Available on request

Date- 18/11/2015

Place-New Delhi

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