Jasmine N. Fitzgerald

***** **** ***** ***** ****** Springs, La 70726 adlez4@r.postjobfree.com 504-***-****

Pharmacy Manager

Excellent communication skills proven by a history of building positive relationships with diverse groups of people. Ensures patients fully understand their drug therapy by providing individual consultation to discuss medications. Advanced experience overseeing retail pharmacy operations, securing high level of efficiency, accuracy, and superior customer service. Proactive leader committed to training and guiding pharmacy team to achieve shared goals. Dedicated to upholding the highest ethical standards in the profession of pharmacy when serving patients.

Pharmacy Operations

Employee Leadership

Medication Therapy

Process Improvements

Quality Assurance

Medicare and Medicaid

Electronic Records

Pharmacy Technology

Budget Management

EDUCATION AND CREDENTIALS

Doctor of Pharmacy, Xavier University of Louisiana, College of Pharmacy, New Orleans, LA 2015

Bachelor of Science in Pre-Pharmacy, Biology, Jackson State University, Jackson, MS 2010

Louisiana Board of Pharmacy, License No. PST.022***-**** – Present

Texas Board of Pharmacy, License No. 59567 2016 – Present

Mississippi Board of Pharmacy, License No. E-14013 2015 – Present

Naloxone Dispensing Certification 2017 – Present

CLIA Point of Care Testing Certification 2017 – Present

National IV Certification Training Certificate 2017 – Present

CPR Certification American Heart Association 2015 – Present

Effective Communication for Health Professionals Certification 2013

Pharmacy Based Immunization Certificate 2013

PROFESSIONAL EXPERIENCE

Option Care Health, Baton Rouge, Louisiana January 2020-current

Pharmacy Manager

Direct the activities of the pharmacy department. Schedules work activities of pharmacy staff so that the pharmaceutical care needs of the patients are met.

Mentor and develop staff through on boarding, open communication, training and development opportunities and performance management processes.

Monitor and supervises suitability of patients for home care. Evaluate the quality and effectiveness of patient care provided by pharmacy staff. Manages daily activities with regards to effective operations and communications.

Provide support to sales professionals and general manager by speaking knowledgeably of the scope of services that are available through Option Care.

Evaluates competency in the use of pharmacokinetic principles and formulas and competency.

Ensures that medications are prepared and dispensed during appropriate techniques and following Option Care’ policies and procedures.

Coordinates and participates in the on-call responsibilities of the pharmacy department. Ensures reliable pharmacy coverage for on-call activities. Provides reliable pharmacy services when scheduled to be on-call.

Key Achievements

Increased sales volume to 3 million dollars in one month.

Increased productivity and improved work flow management to work ahead.

Decreased office and company expenses.

Improved morale and promote a positive and peaceful work environment.

Wal-Mart Pharmacy, Baker, Louisiana February 2019-January 2020

Staff Pharmacist

Supervised pharmacy technicians and cashiers to ensure standards of care were in line with company goals.

Managed compliance of state and federal pharmacy laws.

Helped anticipate patient’s needs before they aroused.

Coordinated schedule three weeks in advance.

Maintained positive relationships with other health care professionals.

Provided quality patient counseling to ensure patients thoroughly understood drug regimen and expectations.

Key Achievements

Increased immunization sales through quality patient counseling.

Grew pharmacy sales by maintaining product availability.

Successfully increased adherence score through patient intercept.

Wal-Mart Pharmacy, Balch Springs, TX May 2017 – February 2019

Pharmacy Manager

Provide leadership to the technicians, staff pharmacist, and over the counter associates.

Drive increased sales and continual profit for the pharmacy and over the counter departments.

Safeguard the confidentiality of information, documentation, and assigned records.

Supervise implementation of community outreach programs to better serve the community.

Coordinate the schedule three weeks in advance to ensure fulfillment of business needs.

Collaborate effectively with the store manager to address business needs and growing areas.

Ensure all in-date and out-of-date medications are returned within expected timeline.

Promote immunization services, medication therapy management, and point of care testing.

Manage compliance with all state and federal laws governing pharmacy practices.

Key Achievements

Improved quality productivity, and friendliness score 10% by building loyalty with customers.

Contributed to increased adherence goal by 10% through strong relationships with patients.

Streamlined efficiency and productivity among staff by 20% through teach and retrain method.

Successfully increased sales in the pharmacy by 20% versus previous year’s rolling average.

Administered inventory control on an annual bases, achieving 10% reduction versus previous year.

Grew pharmacy business 10% by building positive engagement with healthcare professionals.

Wal-Mart Pharmacy, Forney, TX Nov 2016 – May 2017

Staff Pharmacist

Accessed each patient’s health records and facilitated appropriate management of their healthcare.

Checked voicemail for new prescriptions, refilled authorizations, and coordinated prescription transfers.

Provided a comprehensive range of vaccine preventable services, and ordered out of stock medications.

Communicated directly with different healthcare providers to deliver higher quality of patient care.

Supervised pharmacy technicians to ensure they could effectively perform their responsibilities.

Key Achievements

Leveraged critical problem solving to assist customers effectively, and provided empathetic support.

Participated in monthly health fairs to promote pharmacy services, including vaccinations.

Enabled continual increase of quality, productivity, friendliness score to meet business needs.

Secured quality recommendations in order to generate new pharmacy sales.

Wal-Mart Pharmacy, Meridian, MS Aug 2015 – Nov 2016

Staff Pharmacist

Delivered valuable assistance and support to pharmacy technicians and built trust with patients.

Performed inventory control, ensuring product availability by ordering out of stock medications.

Coordinated with healthcare professionals to ensure effective delivery of patient drug therapies.

Educated and informed patients about their prescriptions and therapies to improve outcomes.

Provided counseling regarding prescriptions, and recommended over the counter products.

Key Achievements

Improved survey score by exemplifying quality customer service, and increased pharmacy sales.

Developed relationships with patients to provide excellent service and anticipate their needs.

Increase pharmacy sales and immunization sales by acquiring quality recommendations.

Thomas Pharmacy, Laurel, MS Oct 2015 – Dec 2016

Part-Time Pharmacist

Helped to coordinate prescription transfers, and translate voicemail prescriptions to writing.

Maintained the organization and availability of inventory with a focus on reduction.

Delivered the highest level of customer service in order to improve patient outcomes.

Verified the availability of medication products, and filled prescriptions accurately.

Key Achievements

Increased sales through quality recommendations, and maintaining product availability.

Secured the ethical integrity and moral standards of the pharmacy through efficient service.

Sam’s Club Pharmacy, Metairie, LA Jul 2011 – May 2015

Pharmacy Intern

Input new prescription information and filled prescriptions with 100% accuracy.

Continually increased vaccine sales by improving positive customer relationships.

Addressed phone inquiries to enable the pharmacist to manage other activities.

Engaged positively with insurance companies to adjudicate insurance claims.

Secured compliance with policies and quality standards by removing expired drugs.

Walgreen’s Pharmacy, Metairie, LA Feb 2007 – Jul 2011

Senior Certified Pharmacy Technician

Contributed to the development of new pharmacy technicians and pharmacists.

Regularly increased vaccine sales by improving the strength of customer relationships.

Provided assistance to the staff pharmacist in the process of transferring prescriptions.

Integrated multiple strategies to resolve charge backs for insurance denial of payment.

PHARMACY PRACTICE EXPERIENCE

Noella Health Clinic, New Orleans, LA Mar – May 2015

Ambulatory Pharmacy Practice Preceptor: Dr. Shandrika R. Williams, PharmD

Xavier University, New Orleans, LA Feb – Mar 2015

Drug Information Pharmacy Practice Preceptor: Dr. Martha Harris, PharmD

East Jefferson General Hospital, Metairie, LA Jan – Feb 2015

Acute Care-Internal Medicine Preceptor: Dr. Cherlyn Boutin, PharmD

Tulane Lakeside Hospital, Metairie, LA Nov – Dec 2014

Hospital Pharmacy Practice Preceptor: Mr. Jay Schwab, Rph

Ochsner Medical Center, Harahan, LA Sept – Oct 2014

Acute Care Internal Medicine Preceptor: Dr. Kristina Dupre, PharmD

Winn Dixie Pharmacy, Metairie, LA Aug – Sept 2014

Community Pharmacy Practice Preceptor: Pamela Sinclair, Rph

Ochsner Hospital, Harahan, LA Jun – Aug 2014

Ambulatory Pharmacy Practice Preceptor: Jessalyn Cordaro, PharmD

PRESENTATIONS

Clinical Aspect of Overuse of ADHD Medication Aug 2014

Xarelto (Rivaroxaban) Anticoagulation Therapy Aug 2014

Caffeine Intake “Healthy Lifestyle Modifications” Mar 2013

Benign Prostatic Hyperplasia (BPH) Apr 2012

COMMUNITY SERVICE

Adoption of Balch Springs Senior Center May 2017

Angel Tree Christmas Drive Dec 2017

Angel Tree Christmas Drive Dec 2016

Children’s Hospital Toy Drive Feb 2015

Operation Wellness Oct 2014

Teens for Jeans Donation Feb 2014

March of Dimes Donation Feb2014

Super bowl Healthfair Jan 2013

NO AIDS Walk Sep 2013

Operation Heart Mar 2012

Canned Food Drive Nov 2011

LEADERSHIP AND MEMBERSHIPS

Baton Rouge Community College Advisory Board Member 2020-Present

Phi Lambda Sigma Leadership Society 2014 – Present

Alpha Kappa Alpha Sorority, Incorporated 2014 – Present

American Pharmacists Association 2011 – Present

Student National Pharmacists Association 2011 – Present

Louisiana Society of Health- System Pharmacists 2011 – Present

Pharmacy Student Association (PSA) 2014-2015

Miss College of Pharmacy 2014-2015

Miss Third Year Pharmacy 2013-2014

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