Astrid Suhun

** ****** **., **** *

Carbondale, CO, 81623

Phone: (310) 529- 4078

adlcuk@r.postjobfree.com

Education

California State Polytechnic University, Pomona Pomona, CA

Collins College of Hospitality Management August 2019- Present

Bachelor of Science Hospitality Management Anticipated Graduation: May2021

Experience

St Regis Aspen Aspen, CO

Spa Specialist Expert November 2020- Present

Assist in checking guest in and out by providing general information of the facility and amenities available to them, in addition to settling their bill and accepting all methods of payments.

Ran daily reports, confirming and booking multiple reservations via phone and email.

Anticipate guest needs and providing exceptional service while maintaining a healthy work environment.

Work towards maintaining a clean and sanitized environment.

Olive Garden Palmdale, CA

Server November 2019- June 2020

Performed tasks to ensure guest dining experience is exceptional, this includes promotion of new wine and menu items, upholding sales, serving food in a timely manner.

Issued bills and accepted all sorts of payments.

Solved issues in a professional and efficient manner.

Created a comfortable dining experience to ensure guest satisfaction and return.

Hilton Los Angeles/Universal City

Rooms Control May 2018- July 2019

Promoted to Rooms Control in May 2018- Balanced a full-service hotel of 496 rooms, averaging an occupancy of 90% and assigned rooms according to the hotel’s inventory.

Contacted guests regularly to communicate needs and or requests. In correspondence, worked with reservations, housekeeping and engineering departments to ensure all were being met prior to the guest’s arrival.

Worked closely with events coordinators to prepare and organize for large groups checking in and out of the hotel.

Organized CRM reports, along with group information to organize and prepare for guest satisfaction and avoiding issues.

Ran reports to check reservations and ensure all SRP-codes corresponded to specific rates and companies.

Performed essential duties and responsibilities to create an easy workflow environment for front desk agents.

Assisted with front desk training.

Answered a multi- line phone to make new reservations, provide information and ensure each call went to the corresponding person or department.

Guest Services Agent February 2016- May 2018

Checked guest in and out with the OnQ system of the hotel in a friendly professional manner.

Provided solutions in an efficient manner while using the company’s HEARTbeat module as a guide to assist guest with issues.

Managed money, with deposits of up to $4,000, while cash balancing at the end of every shift.

Crossed trained as a PBX operator, using Nuvola online and emails to communicate with other departments.

Express Palmdale

Sales Associate July 2015- February 2016

Performed essential tasks to maintain the store clean and presentable.

Welcomed customers throughout the day and attended to each guest needs, thus creating an enjoyable experience.

Provided guest with information of stores discounts, promotions, or sales, including the benefits of signing up with company credit card.

Assisted guest in checking out swiftly and consistently with various transactions including payments, returns and or cancellations.

Certification/Skills

SERV Safe: Food Protection Manager Certification

Bilingual: Spanish

MS Word, Excel

Customer Service

Communication

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