Sahaana Kathiresan

Email:adlcfg@r.postjobfree.com

No: 517, Velachery Thambaram Main Road, Pallikaranai, Chennai-600100 Phone number: +91-967**-*****

Career Objective:

A Self-motivated Management professional seeking an opportunity to utilize strong Communication, Organizational management and Problem solving skills in a good position with thriving company.

Educational Information:

Master of Information Technology November 2015 – October 2016

(Computing and Networking) James Cook University, Singapore Key Subjects: Marketing Management, Accounting and Finance for Managers, People in Organization, E-business Technologies, Advance E-Security, Human Computer Interaction, Data Communication Principle, Data Mining.

Bachelor of Commerce (Computer Applications) June 2012 – April 2015 Bishop Heber College, Bharathidasan University, Tiruchirappalli, India Obtained First Class on Graduation

Professional Experience

Cognizant Technology Solutions June 2019 – present Senior system Engineer

• Installing, configuring, testing and maintaining operating systems, application software and system management tools

• As an exchange administrator, having hands on experience in Active Directory, Exchange management Console, Office 365 portal.

• Basic Knowledge on Power Shell/Shell Scripting to ease the day to day activity.

• Monitoring Service Desk operations and escalating tickets to ensure client’s request are handled and expedited.

• Improving customer relations and providing technical support.

• Escalation of any issues, logging and tracking them to closure.

• Troubleshooting outlook and all computer related issues. RAF Oil Industries Llc – RAK, UAE. June 2018 – March 2019 Internal Network Coordinator

• Provided design, configuration maintenance of network and voice technologies to ensure continues availability of secured and reliable network services to internal system.

• Oversee the coordination with other departments regarding installation and configuration of LANS and related devices

• Implements predetermined network software and hardware changes

• Configuration and management of the IT infrastructure to support requirements and data retention, security, business continuity, disaster recovery planning and information risk management

Hewlett Packard Inc (HP) -Bangalore,India. March 2017- May 2018 Technical Support Assistance

• Provided support to American customers for HP consumer desktops, laptops and printers.

• Handled and maintaining customer database for the warranty registration.

• Provided technical assistance to customer on inbound technical support calls.

• Keep track on customer complaints and make sure to forward appropriate team.

• Responsible for generating monthly report based on calls and customer satisfaction.

• Trained and experienced in CRM tools such as Sales force and MicrosoftCDAX. Professional Awards & Rewards:

• Best performer and Rock Star for the quarter one (Nov 2017- Feb2018)

- 98% of customer was satisfied with service and made highest number of products are sold for a quarter.

• Best performer and customer choice employee for the year

- Have handle the customer with politeness and satisfied with my service. Professional Skills and Competencies:

• Understanding the important features and functionality of devices such as location awareness, wireless communications, user interfaces and interaction design.

• The knowledge of architectural principles and performance characteristics of the various network layer.

• Good knowledge and completed two project with agile methodology.

• Evaluating appropriate techniques for clustering, classification and association rules mining by using WEKA.

Personal Skills:

• Excellent communication skills teamed with the ability to develop rapport with the customers and group members.

• Highly organized, Efficient, Flexible and Versatile team player.

• Impressive work Ethics, Reliable and Conscious of duties and responsible.

• Ability to learn quickly and make innovative ideas in timely manner.

• Excellent skills in Microsoft Office tools and CRM tools. (Sales Force and Microsoft Dynamics)

• Positive approach and pride in achievements has resulted in many successes. Personal Details

Date of Birth : 21/03/1993

Nationality : Sri Lankan (Overseas Citizenship of India–Visa) Passport Number :N3388404

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