Buffalo, New York
Heavy customer service
Acct receivables specialist
Excellent oral/written communication skills & highly analytical
MS Dynamics Navision - M S Word Excel - SAP AS 400 Outlook- People Soft –Oracle- Aspect - Secure docs - IVR
Bachelor of Arts in Accounting, North Carolina Central University, Durham, NC
Caplugs Inc, Buffalo, NY May2019 – Present
Accounts Receivable Specialist – Accounting Dept
Resolve customer’s short payments for Sales Tax /freight/short ship/pricing, issuing the necessary credit and rebill.
Prepaid freight billing/posting
Research and resolve debits taken by the Customers efficiently
Credit term and amount maintenance
Apply Customer payments as necessary.
Prepare/Maintain various spreadsheets for reporting purposes
Run routine reports as requested by Management
Support Sales/Marketing and Credit functions when needed to drive DSO improvements.
Columbus Mckinnon, Getzville, NY 08/2015 – 02/2019
Lead Specialist/ Customer Service Agent -Treasury/Commercial
Ability to work independently and be self disciplined commercial collections /credit and manages specific customer base.
Order releases, new customer, resolution of credits, and disputes/deduction and general accounting transactions.
Ability to interact with a large customer base, improve cash flow and credit.
Collaborate with others in a business environment.
utilize ms office systems/doc managers/ sap.
National Grid - Syracuse, NY 11/2012 - 10/2014
Customer Service Representative (Commercial Finance Dept. - Small Business Accounts)
Read daily portfolios on delinquent accounts with highest amounts
Process Product-Service Recommendations Contacted customers regarding accounts
Advised the Public utility commission of notice of disconnect
Post revenue payments Record cash/check/credit card transactions
Contacted the principal financial sources regarding payments and/or established future payment arrangements
Provided customers with excellent customer service and maintained partnerships with various companies
Sedgwick Claims Management, Syracuse, NY 2/2010 – 11/ 2012
Claim Associate/ Operations Support
Provided payment of non- medial claim expenses and further investigation of claim
Offered patient knowledge on proceeding with claims or referrals to auto repair facilities or local contractors
Organized or worked with other satellite offices for warehouse records and retrieval of data
Posted or attached information to claim file
Account and bank recon duplicate payments
Altamont Inc PER DIEM-PT 2/2007 – 6/2012
Resident Associate/Case Manager- Homeless Veterans program
Care coordination, needs assessment and advocate for services to meet indiviuals needs
Rehabilatation and support services substance abuse and mentall illness
Help set long term goals and connect with resources to succeed
Meet regularly monitor progress, housing needs, support groups
Cash receipts and disbursements
WEICHERT RELOCATION SERVICE MORRIS PLAINS NJ 3/2005 – 1/2007
Accounts Receivables Coordinator
Prepare monthly detail customer invoices Arrange for debt repayment or establish repayment schedules.
Locate and notify customers of delinquent accounts by mail, telephone.
Confer with customers by telephone or in person to overdue payments and to review the terms of sales, service, or credit contracts.
Locate and monitor overdue accounts, using computers and a variety of automated systems.
Answer customer questions regarding problems with their accounts.
Record information about financial status of customers and status of collection efforts.
Project Accountant Louis Berger Assoc Morristown, NJ 2001 -2004
Supervisor- Corporate Trust Operations- First Fidelity Bank/First Union Newark NJ 1993- 1999