Customer Service Sales

Julius Henry

Buffalo, New York

*** -***-****

***********@*****.***

Professional Experience

PROJECT ACCOUNTING

Heavy customer service

Commercial finance/accounting

Acct receivables specialist

Credit/collections professional

Excellent oral/written communication skills & highly analytical

Software Used:

MS Dynamics Navision - M S Word Excel - SAP AS 400 Outlook- People Soft –Oracle- Aspect - Secure docs - IVR

Education

Bachelor of Arts in Accounting, North Carolina Central University, Durham, NC

Work Experience

Caplugs Inc, Buffalo, NY May2019 – Present

Accounts Receivable Specialist – Accounting Dept

Resolve customer’s short payments for Sales Tax /freight/short ship/pricing, issuing the necessary credit and rebill.

Prepaid freight billing/posting

Research and resolve debits taken by the Customers efficiently

Credit term and amount maintenance

Apply Customer payments as necessary.

Prepare/Maintain various spreadsheets for reporting purposes

Run routine reports as requested by Management

Support Sales/Marketing and Credit functions when needed to drive DSO improvements.

Columbus Mckinnon, Getzville, NY 08/2015 – 02/2019

Lead Specialist/ Customer Service Agent -Treasury/Commercial

Ability to work independently and be self disciplined commercial collections /credit and manages specific customer base.

Order releases, new customer, resolution of credits, and disputes/deduction and general accounting transactions.

Ability to interact with a large customer base, improve cash flow and credit.

Collaborate with others in a business environment.

utilize ms office systems/doc managers/ sap.

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National Grid - Syracuse, NY 11/2012 - 10/2014

Customer Service Representative (Commercial Finance Dept. - Small Business Accounts)

Read daily portfolios on delinquent accounts with highest amounts

Process Product-Service Recommendations Contacted customers regarding accounts

Advised the Public utility commission of notice of disconnect

Post revenue payments Record cash/check/credit card transactions

Contacted the principal financial sources regarding payments and/or established future payment arrangements

Provided customers with excellent customer service and maintained partnerships with various companies

Sedgwick Claims Management, Syracuse, NY 2/2010 – 11/ 2012

Claim Associate/ Operations Support

Provided payment of non- medial claim expenses and further investigation of claim

Offered patient knowledge on proceeding with claims or referrals to auto repair facilities or local contractors

Organized or worked with other satellite offices for warehouse records and retrieval of data

Posted or attached information to claim file

Account and bank recon duplicate payments

Altamont Inc PER DIEM-PT 2/2007 – 6/2012

Resident Associate/Case Manager- Homeless Veterans program

Care coordination, needs assessment and advocate for services to meet indiviuals needs

Rehabilatation and support services substance abuse and mentall illness

Help set long term goals and connect with resources to succeed

Meet regularly monitor progress, housing needs, support groups

Cash receipts and disbursements

WEICHERT RELOCATION SERVICE MORRIS PLAINS NJ 3/2005 – 1/2007

Accounts Receivables Coordinator

Prepare monthly detail customer invoices Arrange for debt repayment or establish repayment schedules.

Locate and notify customers of delinquent accounts by mail, telephone.

Confer with customers by telephone or in person to overdue payments and to review the terms of sales, service, or credit contracts.

Locate and monitor overdue accounts, using computers and a variety of automated systems.

Answer customer questions regarding problems with their accounts.

Record information about financial status of customers and status of collection efforts.

Project Accountant Louis Berger Assoc Morristown, NJ 2001 -2004

Supervisor- Corporate Trust Operations- First Fidelity Bank/First Union Newark NJ 1993- 1999

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