Social Media Executive Assistant
Resume:
Toni Pili
* ********** ****, ****. ******** Hills San Juan City, 1500
(02) 723-2765 / +63-936-***-**** / +63-955-***-**** Skype ID : ripolltonii_1
***********@*****.***
**************@*****.***
Summary
I have been working in the customer relations industry for more than 6 Years. Through those years I have learned to improve my work ethics. It has also taught me to be very assertive and organized. I have experience working both in offline and online accounts which also helped me improve in having effective leadership and management. My experiences have also taught me to work under pressure and with minimal supervision, it also made me become more self-motivated to reach my goals. It has always been in my mentality to make sure that I also have good working relationships with my coworkers or colleagues because I know that improving oneself is always better if you can also share those improvements with others. I have always believed that having patience and great teamwork comes along way in helping businesses succeed. Experience
June 2020 - Kim Meeker Realty Group / Real Assist Pros Virtual Executive Assistant / ISA
● Generate leads through various Phone dialers, Appointment setting,
● Coordinates with Client and provides updates on follow ups on showing and listing appointments
● CRM Handling, Updates website and all its custom pages and other sites affiliated with us
● Handles Social media marketing, Generate reviews on different platforms
● Provides updates for Realtor & Agents on their current leads
● Provides daily and weekly reports through Docs, Excel and Trello Aug 2019 - June 2020
Stays Pro, Inc. - Administrative Office Specialist
● Works as a Administrative assistant for an apartment rental company in based in Los Angeles CA ( Sister company of Pelican Executive Suites )
● In charge of Scheduling / Appointment setting for Check ins & Cleaning for each unit, As well as Tech visits and Furniture Moves
● Handles Outbound & Inbound calls.
● Incharge of collating end of day reports and endorsements for urgent matters
● Responsible for making sure that all complaints or requests of our guests are met or endorsed to proper teams to be resolved immediately.
● Provides reports to the manager and or CEO of the company on an hourly basis. 2
June 2017 - October 2019
Pelican Executive Suites - Administrative Office Specialist
● Works as a supervisor for apartment reservations in different parts of the world.
● In charge of overlooking the hourly tasks completed by the team
● Works as a purchasing head incharge of making sure all order requests are placed and delivered
● Coordinates with the onsite team to make sure that customers are assisted during arrival until their check out.
● Responsible for making sure that all complaints or requests of our guests are met or endorsed to proper teams to be resolved immediately.
● Assigned to receive both outbound and inbound calls from guests or company partners.
● Required to process sales queries especially for urgent and long-term guests.
● Provides reports to the manager and or CEO of the company on an hourly basis. January 2016 - June 2017
TPG Telecom - Customer Service Specialist
● Worked for and Australian account iiNet https://www.iinet.net.au/home/
● Worked as an inbound call taker for NBN Fibre service to cater to our Australian customer concerns and reach the daily quota.
● Handled task of customer query offline or through call back and chat support.
● Assigned in the cancellation department to address customers that requested to cancel their services and or other service transfer.
February 2014 - May 2016
Post Ad Ventures, Inc. -Account Executive
● Assigned in the marketing team to handle clients.
● Field work to look for more potential clients and to re- visit past clients that are also in need of our services
● Handles meetings with clients for deck presentations and costs estimate
● Over sees that every project is well executed at all times
● Responsible for controlling creative aspects of the event and program flow March 2013 - January 2014
Campaigntrack, Real Estate Studio -Account Coordinator
● Interacted with customers online and provided them with information to address inquiries regarding product and services that eventually generates sales leads.
● Served in a sales capacity from time to time.
● Prepared and provided point of sale materials such as brochures, location map, photos, etc.
● Handled complaints as diplomatically to maintain the positive image of the company.
● Administrative.
Education
Montessori De San Juan, San Juan - Grade School & High School Year 2009 -2013
Dominican College, San Juan - Bachelor's degree, Mass Communication
/Media Studies
Awards & Seminars
2013 Delegate of the 6th Student advertising congress Skills
● Time Management
● Proficient in Microsoft Office including Excel and Powerpoint.
● Excellent written and verbal communication skills.
● Able to manage and implement Social Media campaigns.
● Skip tracing, Running Background checks
● Adaptable (work in a changing environment)
● Organizational Skills
● Social Media Management
● Multi-tasking
● Proficient at Client Retention.
● Quick Learner
● Efficient
● Detail-oriented
● Able to Operate Under Pressure
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