Ralph Trotto

774-***-**** adlbhs@r.postjobfree.com

LinkedIn: https://www.linkedin.com/in/ralph-trotto-38b850aa/

Customer Relations and Service

Delivering service excellence through effective product knowledge, relationship building and a customer-first focus

A results-driven Customer Relations/ Travel professional that provides top-level, detailed product information, sales support and problem resolution with accuracy and efficiency. 30+ years experience arranging corporate and leisure travel. Identifies the customer’s needs to achieve and ensure they are successfully met - building strong, trusted and sustained relationships, company brand strength, customer retention and growth.

Skills that Add Value

High Proficiency in Customer Engagement & Problem Resolution to Achieve Satisfaction Customer Needs Assessment Reporting & Documentation Database Management Thrives in High-Volume & Dynamic Environments Product Knowledge Time Prioritization Genuine, Courteous, Compassionate & Empathetic Positive Attitude Patient Excellent Oral & Written Communications Multi-Tasking Adaptable Integrity Highly Collaborative with Internal & External Staff Responsive Active Listener

Technical Skills

Apollo Sabre Microsoft Office Suite/Excel

PROFESSIONAL EXPERIENCE

Abacus Travel Travel and Transport, Inc., Manchester, NH November 2005 to Present

The world’s largest 100% employee-owned global travel management company - among the top travel management companies in the world with $35B in buying power.

Senior Corporate Travel Consultant

Design and arrange all facets of domestic and international travel requests for both private entities and government accounts. Duties include client counsel, itineraries, issue resolution, research, problem solving and prompt customer service. Collaborate with industry suppliers and interdepartmentally to foster a positive working relationship. Dedicated travel advisor to government account.

Continually exceeds company requirements for transaction volume per Counselor on a daily basis driving sales goals.

Consistently meet 98% positive scores on client surveys YoY over tenure.

Successfully meet and exceed volumes on monthly individual assessments and transactions with direct Supervisor resulting in higher service fees.

Nominated for the “Above and Beyond Award” for recognition of taking extra customer care in 2017.

Horizons Unlimited Travel, Framingham, MA September 1998 to November 2005

Senior Corporate Travel Consultant

Thomas Cook American Express Travel, Concord and Boston, MA June 1992 to September 1998

Supervisor

Crimson Travel Thomas Cook Travel, Concord, MA May 1986 to March 1992

Corporate Travel Agent

Travel Education Center, Cambridge, MA September 1984 to May 1986

Travel Instructor

Crimson Travel, Worcester, MA July 1982 to September 1984

Travel Agent

Fox Travel, Worcester, MA July 1980 to July 1982

Travel Agent

Education

Bachelor of Arts (BA) in Business Administration – Worcester University, Worcester, MA

Associates Degree in Travel, Tourism and Business – Becker Junior College, Leicester, MA

Volunteer

Walk to End Alzheimer’s – Planning Committee, MA NH Chapter, Waltham, MA – 2018 to Present

Alzheimer’s Advocacy Group – Member, MA NH Chapter, Waltham, MA – 2018 to Present

Yearly attend the Alzheimer’s Advocacy Forum in DC; Advocated on Capital Hill; Met with Representative James McGovern of Worcester, MA, Senator Markey and MA Legislators

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