Human Resource Professional

Chidinma Ibeawuchi

** ********* *******, ******** ** R3Y 0S1

Mobile: 431-***-****

Email: *******@*****.***

Professional Summary

An astute Human Resource practitioner with over 10 years of experience and exposure as a full cycle professional across key areas of Human Resource support functions covering recruitment, talent management, new employee onboarding process, staff orientation, manpower planning, performance management & appraisal processes, compensation and benefits, staff welfare, training and development, health and safety management, employee engagement/retention, employee/labour relations; writing, reviewing and interpreting HR policies and procedures and handling Human Resource Information System (HRIS). Exceptional customer service skills: ability to build trust and foster relationships with all stakeholders - internal and external; excellent communication (written / verbal) and interpersonal skills – interacting with individuals at all levels from diverse backgrounds. Proficiency working in fast-paced environments, innovative, strong supervisory and leadership skills, confident & poise with the flexibility to facilitate changes in techniques and procedures. Effective critical thinking, problem-solving, influencing, strategi orientation, negotiation and conflict management/resolution skills. Experience in organizational Change Management processes; part of a culture transformation project. Detail-oriented and resourceful individual with exceptional organizational and time management skills - ability to deal with shifting priorities and simultaneous demands, capacity to multi-task effectively and work collaboratively but also independently with minimum supervision, whilst delivering exceptional outcomes. Work Experience

HR Lead

NOVA Merchant Bank Limited December 2017 – December 2020

• Involved in the development of Human Resource Plan that supports the delivery of overall business and talent management strategy of the organisation.

• Created a HR structure that delivered the right model to the business and improved services.

• Led in the full cycle recruitment drive - requisition management, applicant sourcing, pre- employment screening, assessment / interviewing, decision/selection, offer letter issuance, new hire onboarding and orientation.

• Partnered with business unit managers to understand their manning requirements and developed a creative and effective sourcing and recruiting strategy including use of third- party staffing vendors where applicable, to fill vacancies.

• Involved in solving employee/labour relations issues; policy/procedure, collective agreement interpretation and implementation, progressive discipline and investigation processes.

• Developed and implemented annual manpower plan in line with position classification, to manage the demand and supply of people resources across the organisation.

• Championed the culture and change management initiatives for enhanced positive work environment.

• Collaborated with top management / stakeholders to design and execute talent retention strategies; succession planning, performance management, compensation, and benefits, staff welfare, health and safety management, organizational culture management; to reduce voluntary turnover and increase employee engagement.

• Leveraging my research and analytical thinking skills, diagnosed and resolved HR related issues amongst individuals and teams, resulting in better working relations in the workplace.

• Working with the executive management team, drafted the succession plan for the organisation to ensure adequate pool of successors for key positions.

• Administered coaching and counselling support to employees and management team on human resource related issues.

• Collaborated with the executive management team and business unit leaders, to identify training needs and worked with external consultants to deliver the required training programs to bridge identified knowledge gap.

• Developed, reviewed, and updated job descriptions and process documents for over 50 jobs/roles.

• Ensured execution and compliance with internal policies, procedures, collective agreement, regulatory and legislative requirements at all times.

• Leveraging my good facilitation skills, developed and facilitated knowledge sharing / training sessions including new hire orientation / onboarding.

• Report writing and rendition.

Key Achievements:

• Set-up of the HR department / structure of the organisation delivering the right model to the business and driving organizational performance.

• Designed and deployed the maiden graduate recruitment scheme – innovative way of feeding the organisation’s leadership pipeline from the scratch, for effective succession planning.

• Introduced the Buddy Program initiative, to ease the onboarding of new hires and integration into the organization.

• Developed and implemented a HR plan that supports the delivery of the business strategy.

• Increased employee morale and satisfaction by implementing team bonding and employee appreciation programs.

Technology usage: HRIS, LinkedIn, Outlook, MS Word, MS Excel, MS PowerPoint Recruitment Coordinator

FBN November 2015 – December 2017

• Achieved full-cycle recruitment functions for 50+ positions per year.

• Involved in identifying recruitment needs and strategic competences/skills requirement – analysis of job competencies along both technical and behavioural functions.

• Designed and deployed candidate assessment centre and interviews.

• Sourced, evaluated, and reviewed candidates’ profile and skills against technical competences matrices through the detailed analysis of resumes, assessment, and interviews.

• Identified active and passive candidates using proactive sourcing methods such as LinkedIn, networking, market research, employee referrals and affiliations to generate candidate leads.

• Discussed job offers with successful candidates, coordinated background checks, references and contracts.

• Recruitment report writing / rendition.

Key Achievements:

• Self-managed the recruitment of C-level candidates with cost savings in consultant fees of approximately $60,000 per annum.

• Project-managed the recruitment of Graduate Trainees as part of the organisation’s strategic talent pipeline.

• Envisioned diversity road show in various locations across Nigeria. Technology usage: HRIS, Oracle iRecruitment Taleo, LinkedIn, Outlook, MS Word, MS Excel, MS PowerPoint.

HR Business Partner

FBN September 2012 – November 2015

• In a unionized environment, provided full-cycle HR support to various business units in line with the vision, mission, core values of the organization and its strategic objectives.

• Provided strategic interface between HR and designated business unit; facilitated general HR consulting services to employees across levels as well as management, on a variety of human resources related issues for a more effective front-line delivery.

• Handled coaching and counselling support to employees and management team on human resource related issues.

• Collaborating with leaders conducted staff audit, identified manning gaps, recruited and selected best fit candidates.

• Worked with leaders to identify training/development needs, provided developmental interventions to bridge identified knowledge/skills gaps.

• Involved in succession planning processes.

• Implemented innovative initiatives designed to boost employee engagement and retention; coordinated/conducted stay interviews, deployed employee engagement survey to gauge staff engagement level, introduced employee bonding activities, conducted exit interviews

• Provided support in driving the culture change initiatives for enhanced positive culture in the firm.

• Involved in redesigning Assessment Centre tools to boost effective recruitment and selection processes – ability to identify both culture and technical fits.

• Leveraging my research and analytical thinking skills, diagnosed, and resolved HR related issues amongst individuals and teams, resulting in better working relations in the workplace.

• Ensured execution and compliance with internal policies, procedures, collective agreement, regulatory and legislative requirements at all times.

• Involved in providing full-cycle performance management; aligned total rewards with organizational goals and market competitiveness; reviewed and implemented compensation programs and initiatives - pay-for-performance, employee bonus scheme.

• Involved in solving employee/labour relations issues; policy/procedure, collective agreement interpretation and implementation, progressive discipline and investigation processes.

• Delivered timely and well-articulated HR reports leveraging my proficiency in Microsoft Office suite and excellent writing/communication skills.

• Maintained HR records; SharePoint/Drive, HRIS, Employee files (electronic and paper); always maintained confidentiality and privacy.

Key Achievements:

• Increased year-over-year employee retention rate by 9% by promoting employee satisfaction, collaboration, pay equity, career development, diversity and inclusion in the workplace.

• Saved $200,000 in learning cost in 2011 by partnering with learning & development unit and Business leaders to deploy the mobile learning platform across the organisation. Performance Management Coordinator

FBN January – September 2012

• Involved in the performance appraisal process using the balanced scorecard.

• Engaged in performance monitoring of experienced hires at the end of their probationary period.

• Monitored employee performance – managed underperforming employees/remedial action.

• Identified and ensured the execution of training needs as fallout of performance appraisal. Key Achievements:

• Critical team member of the first Leadership Development Centre

• Mentored Graduate Trainees

• Successfully counselled bottom performing 5% staff in the Bank. HR Business Consultant

FBN January 2009 – December 2011

• Working with department leaders, identified staff training needs and collaborated with the Training Unit to bridge identified gaps.

• Involved in staff audit and recruitment processes to address manning needs/gaps.

• Facilitated knowledge session / assessment centre briefing for Assessors involved in the recruitment process.

• Involved in performance management; monthly, quarterly, bi-annual and annual tracking and appraisal processes.

• Updated staff data on HRIS and prepared periodic reports

• Involved in employee disciplinary procedures.

Recruitment/Onboarding Specialist

FBN May 2007 – December 2008

• Built applicant sources and attracted top talent through job postings, online advertisements, job boards, colleges, career fairs, employee referral program, employment agencies, social media and job sites.

• Partnered with managers to establish staffing requirements and collaborated with recruitment agencies to achieve manning objectives by conducting high-volume recruitment and candidate screening; telephone and in-person interviews; and managing relocations, recruitment training, campus relations, and internship programs.

• Handled the onboarding of all new hires across levels and provided memorable first-time experience.

• Engaged onboarding stakeholders to ensure an excellent “first experience” to new hires; sent out resumption notification to relevant departments.

• Ensured that new hires are provided with required workstation / Office space / ID cards and other work tools.

• Created / captured new hires on HRIS.

Key Achievements:

• Head hunted 4 industry top-performing business senior managers into the commercial banking directorate which resulted in 18% year-on-year growth of gross revenue generated by the directorate.

• Achieved 96% response time for report generation, inquiries, and complaints by staff in line with agreed SLA.

QUALIFICATIONS AND PROFESSIONAL MEMBERSHIPS

Education:

Master of Science in Human Resource Management

Bachelor of Arts in English

Professional Membership:

Associate Member of Chattered institute of Personnel and Development CIPD UK

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