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Customer Service

Location:
Kansas City, MO
Posted:
March 30, 2021

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Resume:

CASSANDRA ELLIOTT

Kansas City, MO *****

adlanz@r.postjobfree.com

816-***-****

Authorized to work in the US for any employer

assurance Guide

ASSURANCE - Remote

September 2020 to Present

Take inbound calls from home, get clients information and then transfer them to the correct insurance agent Contract Driver

Uber Partner Drivers - Kansas City, MO

September 2018 to Present

Picked, up and delivered packages to customer homes or business. Always love to make a customer smile Courier Driver

Crossroads Courier, Inc. - Kansas City, MO

Present

drive to pick up and deliver blood to hospitals and community blood centers Delivery flex driver

Amazon Flex - Shawnee, KS

January 2018 to May 2019

Delivered amazon packages in my own car

• Met 100 percent of delivery goals

• Accurately organized packages onto car

• Picked up packages

• Verified product

• Addressed customer complaints

Delivery Driver/Customer Service

Amazon Flex - Shawnee, KS

August 2018 to April 2019

Drove to warehouse and picked up amazon packages in my own vehicle then delivered them to customers. WORK EXPERIENCE

Some college in Medical Billing and Coding

Ashworth College

January 2019 to Present

High school or equivalent in High School Diploma

Baxter Springs High School - Baxter Springs, KS

August 1997 to April 2000

High school or equivalent

Baxter Spring High School - Baxter Springs, KS

April 1996 to April 2000

• Delivery Driver Experience

• Courier

• Driving

• Insurance Verification

• Customer service

driver's license

Delivery Driver — Highly Proficient

December 2019

Interpreting instructions, reading maps, and solving problems. Full results: Highly Proficient

Attention to Detail — Completed

July 2019

EDUCATION

SKILLS

CERTIFICATIONS AND LICENSES

ASSESSMENTS

Identifying differences in materials, following instructions, and detecting details among distracting information. Full results: Completed

Workplace Safety — Highly Proficient

May 2019

Following best practices to avoid accidents and injuries. Full results: Highly Proficient

Delivery Driver — Highly Proficient

December 2019

Interpreting instructions, reading maps, and solving problems. Full results: Highly Proficient

Scheduling — Familiar

September 2020

Cross-referencing agendas and itineraries to avoid scheduling conflicts. Full results: Familiar

Call Center Customer Service — Highly Proficient

October 2020

Applying customer service skills in a call center setting. Full results: Highly Proficient

Delivery Driver — Highly Proficient

September 2020

Interpreting instructions, reading maps, and solving problems. Full results: Highly Proficient

Data Entry: Attention to Detail — Familiar

January 2020

Maintaining data integrity by detecting errors.

Full results: Familiar

Work Style: Reliability — Completed

January 2020

Tendency to be dependable and come to work.

Full results: Completed

Delivery Driver Fit — Proficient

October 2020

Measures the traits that are important for successful delivery drivers. Full results: Proficient

Sales Skills — Proficient

November 2020

Persuading reluctant customers to buy products or services, and influencing and negotiating with customers to meet sales goals.

Full results: Proficient

Call Center Customer Service — Highly Proficient

October 2020

Applying customer service skills in a call center setting. Full results: Highly Proficient

Verbal Communication — Highly Proficient

October 2020

Speaking clearly, correctly, and concisely.

Full results: Highly Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.



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