Customer Service Manager

Professional Summary

Skills

Work History

Aћћђѡѡђ Sюћѡіюєќ

*** ******* **. ***. ****, Tallahassee, FL 32304 • 787-***-**** • **********@*****.*** Expert in identifying key issues in disputes and conflicts. Mediator and Arbitrator in family, estate and labor law cases, but not limited to.

Assisted peers in impartial evaluations of testimonies and other evidence. Strong dialogue and communication skills for problem solving. Excellent negotiating skills, focused professional with success and proven ability in delivering unbiased perspective to solve disputes.

Accomplished in collecting supporting information, drafting and reporting comprehensive documentation and leading agreements to resolve complex problems. Driven to strictly follow applicable laws and ethical procedures for all cases. Professional Mediator and Arbitrator with over 10 years of experience in counseling individuals and groups to drive practical solutions to conflicts.

Innovative in developing unique solutions targeted to precise needs of each individual case. Attentive in hearing all viewpoints and working closely with disputants to deliver mediation and solutions based on communication and cooperation.

Fully Bilingual

Highly Organized and Punctual

Acting as a third party by facilitating families

and couples alternative methods in resolving

disputes and conflicts

Arbitration Preparation

Making final decisions based on evidence and

arguments presented by all parties involved

Critical thinking

Efficient supervising and organizing employee

skills

Excellent customer service

Decision making

Leadership

Negotiating Skills

Document interpretation

Legal Investigation

Dispute arbitration

Highly regarded by peers for integrity, fairness

and good judgment

Arbitrator, 06/2011 to 08/2019

Self employed, Mayaguez Puerto Rico – Mayaguez, Puerto Rico, Puerto Rico Labor Law disputes

Managed over 20 Family disputes including elder caring Negotiating Skills

Negociated over 15 contracts (Entertainment Industry) Estate negotiations

Formulated focused and individualized resolutions aimed to peacefully settle disputes Drove dispute resolutions using effective problem-solving and by guiding mutual understanding of opposing viewpoints

Worked with employee supervisors to resolve performance problems, improve operations and provide exceptional customer service

Negotiated agreements between employees to clarify misunderstood rules and resolve conflicts affecting performance

Mediator, 09/2002 to 06/2019

Family Mediator/Alternative Dispute and Resolution Self-Exmployed – Mayagüez, PR I assisted many families and couples in managing and resolving disputes and conflicts acting as a neutral third party by facilitating and assisting people in resolving complex situations Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance

Developed team communications and pertinent information for meetings Conducted interviews with disputants, witnesses and any additional relevant groups or individuals

Reviewed and analyzed opposing sides of disputes to objectively assess situations from legal perspective

Drafted settlement paperwork and gathered signatures from disputants to provide official documentation of agreed-upon solutions

Casino Supervisor/Manager/Instructor/ Head Cashier, 11/1987 to 07/1997 Hilton International – Mayguez, Puerto Rico

Responsible of organizing and supervising over 80 employees(croupiers) to efficiently and professionally ensuring on a daily basis the distinctive games and stations are covered for each shift and properly executed

Observe operational procedures are followed through according to gaming rules Organize activities for employees and clients

Ensure that the games run smooth and if necessary explain and interpret operating rules of house to patrons

Education

Observing gambler behavior, supervising monetary transactions, solving customer complaints and establishing excellent customer service

Create a friendly atmosphere for guests and VIP clients by organizing diverse activities I also created schedules according to daily operational necessities and assisted in training and hiring skilled potential Croupiers

During three years of my career in the Casino industry I had the responsibility of over half a million dollars trusted to complete monetary transaction of daily operations and balancing books at the end of each shift

Juris Doctor: Law

Eugenio Maria De Hostos - Mayaguez, Puerto Rico

Bachelor's: Business Administration/ Human Resource Inter American University of Puerto Rico-San German - San German, Puerto Rico Associate of Science: Alternative Methods To Disputes Resolution Arbitrator - San Juan, Puerto Rico

Associate of Science: Alternative Methods To Resolving Disputes Mediator - San Juan, Puerto Rico

Willing to relocate: Anywhere

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