Customer Care Service

Oladimeji Owoeye

**** ********* ******* *** ********* Ga 30296 • 404-***-**** • *********@*****.***

Career Objective

To obtain a senior management position in the aerospace industry that offers growth opportunities and

allows me to utilize my leadership skills and administrative experience. I look forward to working with a company that promotes continuous learning and personal development.

Experience

Delta Global Atlanta, Georgia

Warehouse Supervisor March 2019 – Present

Monitors the quality of customer care provided to customers by evaluating performance metrics and KPIs

Effectively coaches team of seven toward achievement through recognition, reward, and consistent feedback

Promotes harmony among associates by building meaningful relationships of trust and respect

Exceeds client expectations with an average net promoter score and compliance adherence score of >90%

ABM Atlanta Atlanta, Georgia

Warehouse Supervisor July 2014 – Sept. 2018

Ensured team members had a clear understanding of their role and responsibilities

Managed multi-million-dollar budgets and assisted with allocating funds appropriately to maximize ROI

Operated in a fast-paced environment, consisting of daily deadlines that contributed to the company’s target performance.

Automated tedious maintenance tasks such as budget logs saving an average of 4 hours per week.

Riverside Manufacturing Company East Point, Georgia

Logistics Team Member October 2017 – Sept. 2018

Followed up on inactive customer memberships and assisted with a new script initiative that led to a 20% increase in customer retention.

Upheld customer service standards in every customer interaction leading to a consistent 5-star rating on customer feedback surveys.

Handled a high volume of incoming customer service calls while resolving all customer complaints in a timely manner.

Consistently maintained an acceptable average call handle time of <560 seconds

Education

Atlanta Metropolitan State College Atlanta, Georgia

Bachelor’s Degree (Business Administration) August 2018 – May 2020

Awards and Honors

Warehouse Employee of the Year November 2018

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