McKenzie McKernan

Westlake, OH

adlaek@r.postjobfree.com

216-***-****

Career Objective:

I am an extremely dedicated, driven, adaptable and personable hard worker who is timely, professional and promising. I strive to be praised for my work by continually making a positive impact in every task presented to me. My passion for meeting new people, as well as making connections, has given me many opportunities. These opportunities have allowed me to advance myself and succeed with my current and past employment. I will continue to impress those around me as I build the foundation to success.

Authorized to work in the US for any employer

Work Experience

Full Service Shopper

Instacart - Lakewood, OH

September 2017 to March 2021

Drive to destination to shop for customer, track mileage and gas use, accept orders, replace items if not in stock, chat with customer via phone or text if need be, bag items, load items into car, configure gps, deliver groceries to customers front door, work for ratings and bonuses, maintain positive attitude constantly, speed goals

Grocery Inventory Control

Meijer Incorporated - Avon, OH

March 2019 to July 2019

Scan empty shelf spaces upon arrival, use a pick list to determine items needed, fill shelves with product, unload trucks at receiving dock and organize by aisles, separate ad and live load, maneuver heavy carts, lift large/heavy product constantly, answer customer concerns over phone/in person, clean as needed, make claims on missing product, work solo or as team Grocery Stocker

Lucky's Market - Cleveland, OH

April 2018 to March 2019

Quickly unloading large pallets, building u-boats organized by aisle, stocking shelves carefully and neatly, time management, answering customer questions, driving sales by offering opportunities to try something new, making pages as needed, taking phone calls, physical labor by lifting heavy objects, building end caps

Barista/Cashier

Heinen's Fine Foods/Equal Exchange Coffee Company - Cleveland, OH April 2017 to April 2018

Cashier, quick and efficient service/customer satisfaction/resolving complaints, processing returns, preparing drinks/making coffee, using touch screen/Kronos program, maintaining cleanliness of store, handling phone calls, open and close of coffee shop/key holding, promoting customer cards, distributing surveys, obtaining customer leads, stocking/inventory management/product code dates and rotation, tracking products in store to use in coffee shop, signing customers up for wine cards/demonstrating wine tastings/product sampling, providing interesting history/facts of building and store Shift Supervisor

Starbucks Coffee Company - Cleveland, OH

January 2015 to April 2017

Assisting management in daily activities/functioning framework/compliance with corporate standards/ staying abridged of issues needing to be addressed, assigning tasks to baristas, end of the shift duties accomplished, counting the safe/cash handling/performing deposits/voiding transactions, order prep/food rotation, recording temperatures and inventory throughout the day, exercising excellent customer service and satisfaction, maintaining the store to keep up with QASA (inspectors) requirements, distributing tips, holding meetings, informing baristas on new product, moving in an extremely fast paced environment/heavy organization, calling in broken machines, handling phones, placing orders on computer, giving lunches/breaks/sending home or calling in, determining labor usage, constant cleaning, preparing drinks and food, driving sales with different techniques/promotions Secretary

Accurate Services - Olmsted Falls, OH

April 2012 to January 2015

Creating company website, researching, creating Facebook and Google business pages, setting appointments, sending out emails, answering customer questions by phone or email, bringing in new customers, creating/delivering flyers, errand running, sending out mail, bill paying, sorting company files Teacher

Le Chaperon Rouge - Rocky River, OH

July 2013 to April 2014

Maintaining clean classroom daily, daycare tours/open houses, constant interaction with directors and teachers to make for a successful experience, watching up to 18 children at a time on my own, organizing group activities, serving meals, homework help, sorting children and parent files, ordering items for activities, closing building, dish washing, diaper changing, putting children to sleep Cashier

Moda of Lakewood - Lakewood, OH

July 2011 to March 2013

Designed store name and logo, open/close store/key holding, handle cash register, sort/price/ wash/tag clothing, organize racks, greet and assist customers, website upkeep/Constant Contact weekly mailings/birthday cards with coupons, procurement of new artists/jewelers/t-shirt lines and consignment accounts, cleaning, customer satisfaction, promotions/sales/goals reached, decorating storefront windows, networking/community events/MAMA meetings/holding yoga classes after hours, Achieving 3rd Place on “Fox 8 Hot List”/Fox 8 “New Day Cleveland” television airing for top local business Dietary Assistant

Aramark, Inc. (Lakewood Hospital location) - Lakewood, OH December 2011 to December 2012

Keeping patient diet lists current, recording diet changes/restrictions, communication with higher personnel in other departments to ensure quality patient care, issues with nutritional care services, assisting with deliveries, checking inventory on assigned floors, passing out/collecting menus, assisting patients with menus, obtaining knowledge of certain diet restrictions, putting food trays together, washing/organizing dishes, cleaning kitchen/other assigned areas, maneuvering heavy carts with up to 30 trays inside, passing out/collecting patient trays, taking necessary precautions with patients, helping patients up in bed/opening containers, opening/closing kitchen Team Member

Liquid Planet - Cleveland, OH

March 2010 to October 2011

Check inventory, stock new items, maintain clean work areas, prepare smoothies and sandwiches, handling cash register, washing dishes, assembling trays, suggesting new items, handing out samples, closing store

Education

High School Diploma

Lakewood High School - Lakewood, OH

September 2007 to June 2011

Skills

• Shipping Receiving

• Stockroom

• Pallet Jack

• Inventory Control

Awards

Partner of the Quarter

July 2016

The winner is chosen by fellow coworkers; each employee votes for who they think deserves the P.O.Q. award. Additionally, I received a $200 cash bonus specifically for high-quality customer service reports. A new P.O.Q. is chosen every three months. The award is given for extreme dedication and hard work, really standing out and making a difference for the company, customers, and everybody in the workplace. As deserved, the P.O.Q. has their picture and name posted, as well as a description of why they won. It is an honorable award that I'm proud to have earned.

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