ZYONNA BOYKIN

CONTACT

484-***-****

adladq@r.postjobfree.com

EXPERIENCE

CVS Pharmacy: Pharmaceutical Technician

****-*******

- Further developed communication and problem-solving skills through consulting and resolving insurance and medicine issues with patients, other pharmacies and insurance companies.

- Ensured satisfaction of patients at POS terminal through genuine customer service.

- Attentively and accurately typed in, counted and filled prescriptions. Round One Entertainment, Inc.: Amusement Associate 2017-2019

-Ensured customers comprehension on navigating Round 1 Amusement Department and directed them to other departments when needed.

- Accurately Identified and diagnosed machine to either fix errors or communicate and report major issues to mechanics’ department.

- Ensured the success of the Amusement Department by making timely rounds throughout shift to monitor tidiness, gaming errors, and customer satisfaction. Bridge Academy: Summer School Counselor

June-August 2016

- Strengthened leadership and communications skills by running a classroom. Daily tasks included planning and executing lesson plans for 2nd and 3rd grade students.

-Ensured safety of every student through monitoring behavior and dissolving conflicts.

Graystone Society: Collections Management

June-August 2015

- Analyzed and documented collections (artifacts) donated to museum.

- Transcribed historic videos for the museum’s documentation. SKILLS

CUSTOMER SERVICE

CRITICAL THINKING

EXCEL

MICROSOFT WORD

ADOBE ILLUSTRATOR

INTERMEDIATE JAPANESE

EDUCATION

Franklin and Marshall College

2017- 2021

Expected Graduation Date: May 15, 2021

Bachelor of Arts

Major: BOS (Business, Organization, Society)

Minor: Japanese

TCHS: Brandywine Campus

2015-2017

Certificate in Graphic Design

Coatesville Area High School

2013-2017