Customer Service Cash Handling

Jillian Scribano

*** * ********* *****, *******, IL 60050 *********@*****.*** 815-***-****

Skills and Abilities

● Telework/call center experience

● Effective verbal and written

communication

● Prioritizing

● Problem solving

● Attention to detail

● Remote working

● Microsoft Word, Excel, Outlook,

Teams

● Time management

Education

University of Wisconsin - Milwaukee 2020 Graduate

Bachelor of Arts - Major in Psychology, Minor in Criminal Justice Experience

University of Wisconsin - Milwaukee Office of Undergraduate Admissions University Service Associate, May 2020 - January 2021 Communication Outreach Student Lead,June 2019 - May 2020 Admissions Ambassador, August 2018 - June 2019

● Promoted to Communication Outreach Student Lead in June 2019

● Took on University Service Associate in May 2020

● Play an essential role in the communication with prospective and new admitted students

● Documentation of incoming and outgoing calls and the confidential information in CRM system, Hobsons Radius

● Oversee day to day call center operations including training of new employees

● Clarifying admissions policies and procedures

● Adequate experience with PAWS and Perceptive Content software programs

● Maintaining strict adherence to Federal regulations regarding privacy and FERPA

● Worked with a diverse population of students and parents to understand certain concerns and provide high-quality customer service to a wide audience

● Manage student workers’ schedules in the Sling system

● Promote and welcome new students on the University Admissions’ Facebook group

University of Wisconsin - Milwaukee Restaurant Operations - Union Station Production Support,November 2017 - May 2018

● Prepared food in accordance with health and quality standards

● Provided effective customer service to UWM students, staff and the general public

● Product restocking

● Maintenance of accurate food and utensil inventory Santa’s Village Azoosment Park

Park Associate (Seasonal), Summer of 2017, Summer of 2018

● Prepared food in accordance with health and quality standards

● Provided effective customer service

● Maintenance of food and utensil inventory

● Product restocking

● Cash handling and drawer reconciliation

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