High achiever in academics; Professional experience as an Industrial Performance Specialist as Executive in Honda Cars. Completed Employer-sponsored training in Japan and for enhancing my Analytical, Practical, soft and managerial skills.
NAME / SURNAME
Date Of Birth
5th February’ 1970
House # 120, Block-A, Judicial Colony phase II Raiwind Road, Lahore, Pakistan
Date of Issue:
4th FEB ’ 2017
Date of Expiry:
3rd FEB ’ 2022
National Identity Card #
EDUCATION & QUALIFICATION
Punjab University, Lahore, Pakistan
Ali Industrial Technical Institute Shahrah-e-Roomi Lahore
Diploma in auto& Diesel, 1990; First class; Scored 82.4% marks in final year
Computer Training Institute of Computer sciences
D.C.A (Diploma in Computer Sciences) 1997 First class
TRAINING COURSE / PROGRAM/EXPERIENCE
7th Augest’1991 to 4th March’ 1994
15th December to 30th Jan, 2002
Venue: Indus Motor Company (TOYOTA)
Course: Basic Training Course on Following Topics
Training on Crash Training of New Technicians Team Step I & Step II Training Course (Engine & Drive Train Areas). With market Examples
Leadership skills – Know yourself
Management skills (Soft skills in a technical context.)
Operation Excellence-Supply Chain Simulation
Served as Service advisor and performed following activities;
a)Worked as Auto Mechanic and undertake major and minor repairs.
b)Assistance to service manager.
c)Listen to customer complaint and diagnose the actual problem of the car.
d)Prepare Job Card.
e)According to Shop Manual & manufacturing standards to handle warranty complaints.
Venue: HONDA AUTOMOBILE (THAILAND) COMPANY (HATC)
Honda’s most progressive manufacturing unit in Asia
Quality improvement Co-ordination for Honda Technical Information:
This training course was designed to train the candidates for specially designed exercise.
This training has broadened my professional experience to work with different nationals from all over the world.
Venue: HONDA MOTOR COMPANY, JAPAN
Parent company of All Honda manufacturing in the world
Course: Technical Diagnose Training
Trained by specialist for HM for different technologies of the Honda
Obtained highest evaluation score in knowledge base courses and hands-on- skills projects.
Was among the only two to be certified as “Diagnose Trainer”.
Presented the learnt topics to top management of Honda Motor Co. Japan
Auguest’15 1994 4 Feb 2016
ALLIED ENGINERING CATTERPILLER 27FEB2016 TO 29 March 2019
UNITED MOTORS PVT LTD 9TH May2019 to 25 Feb 2020
Employer Name: Honda Atlas Cars (Pakistan) Limited
A Leading multinational automobile manufacturer having 43 % market share and developing highest quality product in competitive atmosphere.
Job Title: Company cars in-charge, After Sales Division
Day to day Duties Performed and Scope of responsibility
Management of the field operations at 3S Dealerships in Punjab Province of Pakistan.
Handling customer complaints regarding Warranty claims.
Leading the operations to perform CSI (Customer Satisfaction Index) survey for understanding the customer’s response about the quality and performance of the sedan.
Leading seasonal promotional activities free AC Service, Free Check up, consumer counseling etc.
Managing the Technical correspondence to HMC (Honda Motor Company) regarding the quality issues in cars.
Managing the correspondence with Production department to improve or enforce the quality standards at the production facility.
Development of new After sales initiatives and ensure its successful launch.
Develop Dealers After Sales Service Standard.
Check the Dealer space and reorganize according to Honda Standard.
Check the Dealers activity Plan dispatches the parts Warranty to dealer.
On line parts order system introduced to the dealer for parts ordering.
A.S 400 system introduced for dispatches of the parts and making the Gate pass,GRN,and Picking slip for Picking of the parts from warehouse to dealership.
Conducting and arranging the Warranty seminar to introduce new parts store and maintain the stock level.
Managing the operation of the store demand job flow of each activity.
Provide Technical support and guidance to dealers.
Provide Technical Training For Proper use of Service tools.
Development of warranty Policy and procedure ensure its effective.
Conducting new Model Training to Dealers.
Day to day Duties Performed and Scope of responsibility
Performing the field operations for parts against orders.
Performing to deliver the parts at process time.
Co-ordinates for Parts Ordering.
Stacking of the parts according to the Racks standards.
Check the warehouse space and reorganize warehouse.
Picking of the parts and dispatches the parts to Reigns with TCS.
To develop the warehouse According to Allied Cat Slandered.
Create Space for New Bins and Allocation of the parts.
Preparation to the Monthly Stock takes documents.
Monthly and Yearly Stock cut of application preparation.
To handled the warranty claims all north area.
To dealer parts ordering according to customer problems
To developed the dealer according to J.W Forland standard
To develop workshop according J.W Forland standard
Daily Feed back system introduced.
To control North Area against warranty claims
To control North Area parts ordering.
26 FEB2020 JW FORLAND ASSISTANT MANAGER NORTH AREA
MS-Excel (Comprehensive command for Extensive Data Analysis)
Good command on MS-Power Point and MS-Word
Working knowledge of MS-Access
D.C.A (Diploma in Computer Sciences) First class
HDS (HONDA DIAGNOSTIC SYSTEM)
HIM ( HONDA INTERFACEE MODULE)
EPC (ELECTRONIC PARTS CATALOGUE )
HONORS, AWARDS, & MEMBERSHIP
Only employee from HACPL selected for training in Japan.
First class educational career throughout studies.
Position holder at Diploma in Auto Diesel
Complication of Ten commendable year’s of service with Honda Atlas Car’s(Pakistan) Limited