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Customer Care Warehouse

Location:
Utica, MI
Posted:
May 06, 2021

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Resume:

Wissam Shamoon

336-***-**** Sterling Heights, MI adl7q9@r.postjobfree.com

Education

Macomb Community College – Warren, MI

January 2015 - Present

General Studies Certificate (2016)

Engine Machining Certificate (2017)

Robot Operations Certificate (2019)

Residential Electrical Certificate (2019)

General Studies Associate Degree (2021)

Pre-Bachelor of Science in Engineering in Mechanical Engineering (expected 2023)

GTR Trucking School Inc. – Hamtramck, MI

September 2018 – October 2018

Acquired Commercial Driving License

Type A, MI

Experience

GM Customer Care & After sales. — Pontiac, MI

Customer care aftersales,Truck Drive, August 2020 – To Present

Service provided after a customer has purchased a product. ... Typically, examples of after-sales service include support regarding warranty service, training, or repair and upgrades

Receive shipments, unloading and sorting according to product type and scanning all barcodes into system before stocking

Transport products to proper storage area using forklift, pallet jack or hand truck

Dispose of any damaged material and immediately report to warehouse manager

Ensure safety of all warehouse employees by carefully moving heavy materials, identifying and reporting hazards and attending weekly safety meetings

Charger Logistics USA, Inc. — Romulus, MI

CDL Driver, January 2019 – March 2020

Transport finished goods and raw materials to and from manufacturing plants or retail and distribution centers

Inspect vehicles for mechanical items and safety issues and perform preventative maintenance

Plan routes and meet delivery schedules

Document and log work/rest periods and miles spent driving and retain fuel/toll receipts

Comply with truck driving rules and regulations as well as with company policies and procedures

Maneuver trucks into loading or unloading positions

Collect and verify delivery instructions

Report defects, accidents, or violations

Mitchell Plastics — Sterling Heights, MI

Assembly / Quality, April 2018 – September 2018

Rotated through multiple stations on a shift to ensure maximum alertness and preparation

Informed supervisors of any part or equipment defects to ensure prompt response to the problem

Communicated with other stations on the assembly line to ensure maximum speed and accuracy

Maintained and serviced all equipment when necessary

Conserved resources and supplies to facilitate minimum waste

Assembled components accurately, thoroughly, and quickly to approved specifications

Inspected raw materials to ensure consistency and integrity

Maintained, tested, and troubleshot all instrumentation devices

Attempted repairs on broken or damaged products to determine the best way to scale those repairs

Reported problems or concerns to senior management immediately

Managed our quality assurance division and ensured all employees met their required quotas

Flex-N-Gate — Royal Oak, MI

Assembly / Quality / Shipping / HILO Driver, September 2015 – April 2018

Rotated through multiple stations on a shift to ensure maximum alertness and preparation

Informed supervisors of any part or equipment defects to ensure prompt response to the problem

Communicated with other stations on the assembly line to ensure maximum speed and accuracy

Maintained and serviced all equipment when necessary

Conserved resources and supplies to facilitate minimum waste

Assembled components accurately, thoroughly, and quickly to approved specifications

Inspected raw materials to ensure consistency and integrity

Maintained, tested, and troubleshot all instrumentation devices

Attempted repairs on broken or damaged products to determine the best way to scale those repairs

Reported problems or concerns to senior management immediately

Managed our quality assurance division and ensured all employees met their required quotas

Drove company HILO to ensure inventory is in the correct area

PGS Inc. — Troy, MI

Quality Inspector, September 2013 – March 2014

Inspected raw materials to ensure consistency and integrity

Maintained, tested, and troubleshot all instrumentation devices

Attempted repairs on broken or damaged products to determine the best way to scale those repairs

Reported problems or concerns to senior management immediately

Managed our quality assurance division and ensured all employees met their required quotas

Karim Trading S.A.L, Fahed Group. — Beirut, Lebanon

Warehouse Associate, January 2011– August 2012

Supervised the warehouse with Over 35 employees. Familiar with material handling and warehouse procedures Skilled in operating and maintaining all warehouse equipment Comprehensive knowledge of logistics/routing scheduling delivery methods Good communicator with ability to follow verbal and written instructions Comprehensive knowledge of warehouse management and operations Attention to detail with good monitoring and supervisory skills.

Al-Watani Telecom. — Baghdad, Iraq

Technician-Software,Hardware, April 2004 – January 2007

Diagnosed, tested and repaired cellular phones of customers. Handled the tasks of preparing documentation like safety logs and repair status for providing and supporting materials Communicated with administration and district staff for receiving and conveying information to resolve concerns and issues Resolved technical problems by identifying and troubleshooting by them.

Skills/Languages/Qualifications

Innovative problem-solver who can generate workable solutions

Familiar with safety practices and procedures

Motivated toward achieving set goals and deadlines in a timely manner

Strong ability to multi-task in a fast-paced environment

Exceptional integrity and reliability

Results-driven achiever with exemplary planning and organizational skills

Resourceful team player who excels at building trusting relationships with customers and colleagues

Multilingual: Fluent in the English, Arabic, and Chaldean languages



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