SUMMARY OF QUALIFICATIONS

Completed a degree in Business Technology Management with a minor in Human Resources Management

Very analytical, able to focus and analyze problems and come up with viable solutions

Strong knowledge of SAP ERP, ASP.Net, HTML, Access and SQL

Excellent communication and organizational skills, communicate effectively over the phone and using e-mail etc.

Possess experience using Office 365, i.e. created documents using MS Word, MS Visio etc.

Strong interpersonal and communication skills to build and foster partnerships with clients, technical team and management

Strong analytical skills along with excellent organizational and time management skills with the ability to work independently or as part of a team

Completed level 5 French

ANALYST EXPERIENCE

Created database using SQL and Access, inputted data and created reports

Worked with business and IT stakeholders to ensure efficient and successful implementation of the systems i.e. led a team of two in implementing LAN

Build and maintained relationships with key stakeholder, i.e. maintained relationship with vendors and colleagues at all levels

Aid with training and User Acceptance testing, trained users on new software

Documented site requirements and potential solutions, documented current workflow state and provide viable solutions

Daily management of tape library backup, troubleshoot server issues and document and fix issues

INTERNSHIP EXPERIENCE

Business Systems Analyst 2012-2013

University Health Network

Analyzed and gathered business and IT system requirements

Listened and analyzed problems and implement solutions, documented change request

Created system requirements and specifications based on the business needs

Business Analyst 2013

Flora for All Occasions

Analyzed business systems requirements, created activity diagrams using MS Visio

Created system integration diagram and data flow diagrams, redesigned business

processes

TRAINING & EDUCATION

Scrum Master (Certificate) 2019

Scrum Fundamentals (Certificate) 2019

Six Sigma Yellow Belt (Certificate) 2019

VMEdu

Project Management (Diploma) 2019

Documenting Business Processes and Information Systems (Certificate) 2019

Alison

Bachelor of Commerce 2013

Major in Business Technology Management, minor in Human Resources

Ryerson University

PROFESSIONAL EXPERIENCE

Personal Support Worker

Hunter Support Services 2018-2020

Assist clients in their daily activity, documented daily activity

Customer Service Rep

Region of Peel 2018-2019

Answered inbound calls and general inquiries using Five9 cloud-based software

Inputted client information into Prenatal, Health - Immunization databases

Researched and provided information found in Salesforce

Knowledgeable in Virtual Office -Community, Virtual Observer, and Verint

Insurance Agent

America Income Life 2016-2017

Provided insurance information to clients, inputted client information and submit applications

IT Business Analyst

Infostructure Technology Inc.(contract) 2015

Requirement gathering for software changes

Installed software on workstation, decommissioned and add workstation to the domain

Researched hardware and software specifications and pricing information

Troubleshooted SPC software, changed gateway IP address

IT Systems Analyst

Jacinda Business Solutions 2011-2014

Installed and setup DNS on Server 2012, connected workstation to domain, created user accounts and assigned permission using OU, configured DNS on the router, supported MS Office 2010

Level II Help Desk

Global Credit & Collection 2009-2010

Researched software application, distributed MS Office & proprietary software to users, created user account for Exchange 2003 and Server 2003

Created virtual machine for Developers and the server, use Thinapp to test applications

Imaged machine using ghost, patched cable to the data ports, setup VoIP (Avaya) & Digital phones, assign extensions using ProComm

Led a team of two employees

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