Rebati Chakraborty

Sengupta

072******** adl4xr@r.postjobfree.com Delhi, India 110078

SKILLS

• Warm Personality

Ability to work under

pressure

•

• Decision making

• Time management

• Self-motivation

• Leadership

• Adaptability

• Sincerity and honesty

• Cross cultural sensitivity

• Detail oriented

• Customer focused

LANGUAGES

Bengali: Native Speaker

Hindi: C2

Proficient

English: C2

Proficient

PROFESSIONAL SUMMARY

Served in the hospitality industry for 10 years and worked in manufacturing company for 2 years as Key Account Manager

•

• Established reputation for highly reliable and personalized service to a guest/customer Maintaining healthy and cordial relationships among the team members to ensure achievement of all individual and group targets

•

ACCOMPLISHMENTS

• Achieved 5 up selling awards and 1 guest appreciation in two years of Taj

• Passed DGCA exam and became Cabin Crew In charge within 3 years of flying WORK HISTORY

July 2019 - April 2021

Assistant Key Account Manager, Sage Metals Pvt Ltd, Delhi, IN January 2011 - July 2019

Senior Cabin Crew Member, Jet Airways, Delhi, IN

Develop and maintain strategic long term trusting relationships with high volume clients to accomplish organic growth and long term company objectives

•

• Assisting customers with their issues and queries

• Ensure the ordered products are delivered in a timely manner

• Serve as contact point of key customers and internal teams

• Resolve customer's complaint in an effective and respectful way Gather report and communicate customers feedback on service, technology and product delivery

•

• Working on monthly pricing and share the same with the customers periodically

• Coordination with other team members

To provide complete information about the safety measures in case of emergency situations during flights

•

• Knowledge of checking safety and security in the cabin before the flight takes off

• Maintaining high on board standards

• Accepting responsibilities of passengers in any case

• Taking care of tricky issues and situations

• Assisting passengers

• Ensure the safety of passengers during the flight Providing additional space for passengers with disabilities and passengers with small children

•

• Answering any flight questions

R

September 2008 - December 2010

Front Office Executive, Vivanta By Taj, Jodhpur, India

• Offering food and beverage services to the passengers Making sure passengers for particular need for dietary supplements are taken care of previous to flight

•

• Attending the pre-flight meetings

• Taking down the instructions about special passengers with any disease or disabilities Monitoring the cleanliness and the safety points in the plane before allowing entry to the passengers

•

• Greeting passengers with small conversations

• Greeting and welcoming guests

• Handling check in and check outs

• Handling inhouse and out coming calls

• Handling cash at the reception

• Taking walkin reservations

• Up selling of rooms

• Answering guest's queries and solving problems

EDUCATION

August 2017

Bachelor Of Arts, Sociology

Indira Gandhi National Open University ( IGNOU), Delhi Completed graduation with first division marks.

MBA/PGDBM, Business Management

Narsee Monjee Institute Of Management Studies, Delhi Persuing MBA

CERTIFICATIONS

• First Aid Certification

• CPR Training

• Avsec and DG Certifcation

LAST CTC & REFERENCE

Last CTC: 9 Lac pa

References:

• Girish Iyer (Former VP Sales of Gluhend India Pvt Ltd) Contact details: +1-812-***-****

• Larika Arora (HR Manager of Gluhend India Pvt Ltd) Contact details: +91-788*******

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