CURRICULUM VITAE

Name: Vicky Nayal.

Mobile: +91-889*******

E-mail: adl4wg@r.postjobfree.com

OBJECTIVE: With my Industrious, willingness to learn, people management, analytical approach I want to work in an organization where my full potential will be explored and I will get ample scope for

development and enhance business acumen.

PROFILE:

Sound exposure in operations with polished computational skills.

Well experienced in handling operations and service and contacting various teams as per

requirement.

Proven ability to plan, organize and Effective communicator with proven ability to build strong

working relationships

EDUCATION QUALIFICATION:-

B.Sci (Chemistry)- From Mumbai University.

NISM – "NISM-Series-V-A: Mutual Fund Distributors Certification Examination"

IRDA – “IC38 EXAM : Insurance Regulatory and Development Authority ‘’

PROFESSIONAL EXPERIENCE:

1.ALL SEC BPO pvt ltd.

JOB LOCATION: Vashi

DESGINATION: CSR from march, 2013 to April, 2015

2.ICICI Lombard General Insurance:

JOB LOCATION: Mumbai – Vashi

DESGINATION: Quality Analyst from (Operation Manager) From April-2015 to March 2017.

3.SATYAM GROUP (Real Estate):

JOB LOCATION: Mumbai – Ambarnath.

DESGINATION: Sales head for Ambarnath From April-2017 to September 2019.

4.FLASH COMPUTER SHOPPE :

JOB LOCATION: Mumbai – Kalyan.

DESGINATION: Sales Executive from Dec-2019 to Dec 2020.

OVERALL RESPONSIBILITITIES:

Reporting to the Manager, I worked as a focal point for the Insurance operations. My responsibilities

includes following:

Reconciliation.

Co-ordination and follow-up with Agents.

Co-ordination with Team-Leader.

Make the standards for the best service quality.

Ensuring Quality and adhering to criteria

Adherence to process with due consideration of required Compliant

Reduction of claims.

PROFESSIONAL EXPERTISE:

My responsibilities included following:

Ensure proper flow of the process.

Deals with customers via mail & telephone refined plan

Organization skills that balance work, Very sincere hard worker.

Basic knowledge of computer & done typing course.

Manage and increase the effectiveness and efficiency of Support Services (Agent), through improvements to each function as well as coordination and communication between support and business functions.

Supervise and coach customer sale manager on a weekly basis.

Analyze current situation (As-is), identify improvement opportunities and recommend measures

Problem solving and developing innovative solution.

Assisting Special Projects and performing other duties as assigned.

Supervise and customer sale manager on a weekly basis.

EXTRA CURRICULAR ACTIVITY:

NSS volunteer in Jr. College.

Participated in UGC Sponsored

One Day Workshop

oANALYTICAL TECHNIQUES FOR CHARACTERISZATION (ATCs-2012)

National Seminar

oRECENT ADVNCES IN ANALYTICAL TECHNIQUES (RAATs-2012)..

Academic & Industrial Projects:

Participated in State Level chess in school.

Winner of college chess competition.

KEY COMPETENCIES AND SKILLS:

Analytical Skill

Team Player

Communications

Change management

Microsoft Excel

SOFT SKILL :

Microsoft office.

PERSONAL DETAILS:

Nationality: Indian

Marital Status: Unmarried

Date of Birth: 08th March 1991

Languages Knows: English & Hindi.

Hobbies: Listening of music.

Declaration:

I Vicky Nayal hereby, declare that the information given above is true, complete and correct to the

best of my knowledge and belief.

DATE:

PLACE: Mumbai

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