Harsha Kumar L

adl4pc@r.postjobfree.com. +91-950*******

PROJECT MANAGER PRINCE-2 CERTIFIED

Offering nearly 15+ years comprehensive expertise in the following areas Project Management – Stakeholder/Resource Management –Communication Management – Customer Relation Management – Vendor Management – Process/SLA compliance – MIS/Reports/Dashboards – Team Management – Leadership Training Goal Driven Project Manager with significant exposure in all areas of end-to-end project management

18+ years’ experience in managing US clients

Effective leader in managing a team of 9 team managers and 450 employees and an entire business unit

Being part of core committee including planning policies, roles and responsibilities, KPIs, SOWs, billing

Hands on experience with working on Business Intelligence team providing various reports and dashboards for senior leadership using qlikview, tableaue, and qliksense Projects Completed:

We-source Technologies

SAP Material Master Maintenance (HANA 4) - Process Management Project (PMP) o Synapsis: Implement a system to maintain data in the Material Master database, SOP to create, modify, delete, purge, process to control to maintain data integrity across the globe

o Project and goals, outcomes of project

o Requirement Gathering

o Meeting with stakeholders

o Plan management – Nomenclature, change management, SOP design, escalation matrix, risk management, communication management, quality control procedure, integration management, document best practices

o Monitor and Control – Access management, user access control, business continuation protocol, SOPs defined

o Closure – Maintenance, outcome, progressive elaboration to improve the new system.

Ticket Management System - MIS project (ITIL V3) o Synapsis: Dashboard the ticket status at various stages using Qlik Sense o Studied the existing processes, challenges

o Requirement Gathering

o Planning, Monitor and Control: Data gathering, report layout discussion, resource management, deadline, testing, approval

o Closure: Post successful testing and approval by the stakeholders, deployed and delivered, post-project delivery management SOP implemented

Process improvement Project (Scrum concept)

o Requirement Gathering

o In depth study of Business outcomes and customer requirements o Plan develop implement processes

o Modify processes based on voice of customer

o Daily scrum meetings, weekly review meetings

ORGANISATIONAL EXPERIENCE

Project Manager (End to End Project Management), We source Technologies Bangalore 2018 to 2020)

Individually contributed to 100+ implementation of projects handling all the PM processes like initiating, planning, execution, monitor and control, customer engagement, closure, and transition

Working closely with R&D, support, Engineering, and product owners to identify feature gaps, and constantly provide suggestions/recommendations to enhance end-user experience and value proposition

Management of Escalations and Crisis Management from Customers

Played a functional role as a subject matter expert in interface and Version roll outs

Designing and implementation of processes

Operations Manager, Nuance Communications India Pvt Ltd – 2002 to 2018

Manage/Mentor/leadership qualities of 9 team managers

Led a project to achieve Operational excellence for Coimbatore Unit Team

Consolidate data and Analyze Performance trends of deliverables and validate against KPIs in terms of productivity, quality, and SLA

Meeting set requirements of both Internal and external stakeholders

Leading and coaching team on continuous improvement, resource optimization, and operational excellence

Mentoring and Coaching team managers on dash boarding, presentation, data analysis in order to monitor and improve performance of the respective teams EDUCATION

Bachelor of Computer Science (Applied Sciences) – Coimbatore Institute of Technology (1993 to 1996) Other Certifications/Training

PMP – Project management professional certificate (Training) AWS concepts and basics (Training)

Certified Scum Master

ITIL V3 certified

PRINCE 2 PROJECT MANAGEMENT PRACTIONER CERTIFIED

MS OFFICE CONCEPTS, Proficient in MS Excel

PERSONAL PROFILE

Date of Birth: 21/06/1974

Languages Known: English, Tamil, Hindi, Kannada, Telugu Address: 118, Blue Lotus Park Apartment, Varanasi Main Road, Bangalore 560036

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