John Dickson
** ****** *****, ****, ******* L*T *P1
Phone Cell: 416-***-****
E-mail: adl4i4@r.postjobfree.com www.linkedin.com/in/johngdickson
Senior Business Leader
“Bridges the gap between critical business departments to deliver operational excellence.”
Highly successful, ethical, industrious, and innovative operations leader with an exemplary record of conceiving and implementing unique strategies that consistently deliver operational excellence. Change agent, visionary, and forward thinking, capable of critically evaluating and responding to diverse issues in cost containment, processes and procedures, partnership development and best practices. Project driven, thrives in a fast-paced environment of continuous challenges. Proactive collaborative leader, coach, and mentor; gains employee confidence and utilizes their talent and knowledge. Shrewd business strategist, tenacious, exudes energy and confidence to excel and deliver. Core business expertise includes:
Provides evidence-based decisions – blends operations and strategy together
Executive Leadership
Sales / Sales Service
Continuous Improvement
Lean technology 5S and Six Sigma
Project Management
Employee Mentoring, Development, Review
Operations Management
ISO 9001, GMP’s, HACCP, KPI’s, O.H.S. A
Change Management -Structure Change
Facilities Management
Human Resources – Health& Safety
Supply Chain Management
Finance – Profit / Loss Responsibilities
SR&ED Tax Claims
Accomplishments/ Achievements
Lead continuous improvement teams utilizing LEAN and 5s with savings of $250k annually, made up of projects from all sectors of the organization, improving employee involvement and morale by rewarding teams as targets achieved.
Analyzed, sourced, and implemented ERP business systems in multiple divisions utilizing production data collection, RFID and barcode technology resulting in cost savings of $ 2 mil F/G and customer owned Inventory, reducing order cycle time by 6 days (10 to 4), removing redundancy in process and paperwork further $150k savings annually.
Influenced Sales and changed system processes with Suppliers and Customers implementing CMI/VMI and consignment inventories improving cash flow by $100k monthly and reducing inventory by 50%.
Implemented, researched, and sourced 3PL F/G inventories at four D/Cs (3 North America and 1 Mexico) resulting in improved fill rates (10%), efficiencies (1%), cost saving in transportation and warehousing (100K annually) Starting with RFQ/RFP.
Identified and developed strategic alliances with suppliers and customers leading to revenue growth ($2.5 mill.), higher gross margin (2%), and accurate operating budget of $15 mil.
Strategic sourced and negotiated Raw Material (Corrugated and Paperboard) cost savings of 7% additional reduction of 15% watching US Exchange, pallets cost reduction of 25% resourced used where applicable and sundry supplies of 15% implementation of new technology.
Issued RFQ/RFP, researched and identified cost reductions and value analysis opportunities resulting is savings ($1.2mil. on $10 mil. annual purchase with $120K in one category item.
Managed and executed corporate KPIs e-auctions, RFI, and RFPs for direct materials, MROs and outsourcing resulting in new supplier qualifications and SLAs.
Developed and Lead quarterly supplier reviews utilizing report cards with quality, pricing, and SLA measurements reducing re-work costs by 10% and additional production capability of 5%. Established 10% annual reduction in supplier corrective actions, by means of supplier/organization/customer partnership monthly meetings.
FG inventory reduction by 50% or $2 million with further reductions of 10% and 18 turns annually.
John G. Dickson – Page 2
Professional Experience
Ingenious Packaging, Toronto, Ontario 2013-2014/ 2016- 2021
Customer Service Manager / Manager, Customer Satisfaction
Responsible for Customer Satisfaction, Materials Management, Estimating, Quality and Scheduling for Toronto, Vancouver & Napa staff reports 20+
Implement Quality Management system developing KPIs, change quality directive to be employee ownership resulting in a 30% decrease of internal and customer complaints annually.
Improve on time delivery from below 50% to above 98% continuously.
Reduced Obsolete Inventory by $70M.
Implemented New Project Development team and SRED teams.
Developed Customer satisfaction measurements utilizing Surveys and Questionnaires achieving targets.
Set employee measurement targets for appraisal applications and DPSP distribution.
Mentoring staff, developing leadership and problem resolution within the group.
Viva Healthcare Packaging, Toronto, Ontario 2014 – 2015
Plant Manager
Lead overall strategic planning for the printing and finishing location including cost reduction initiatives, capital / resource planning.
Conducted employee reviews. Trained, mentored, developed and motivated staff optimizing the workforce. Delivered staff performance reviews with feedback to team as needed.
Implement Quality Management system developing KPIs, change quality directive to be employee ownership resulting with an annual customer review of key customers.
Lowe-Martin Group 2011 - 2013
SENIOR PURCHASER
Purchase $7 to 8 million raw materials generating over 5% cost saving annually.
Developed material return process and procedures resulting in $100,000 cash flow saving annually.
Implemented material procurement procedure reducing cycle time by 1 day and document correctness.
Member of continuous improvement team developing business process and value stream mapping.
JGD Consulting 2009 - 2011
OPERATIONS DIRECTOR
Review the direction and leadership of the purchasing customer service, inventory / materials management (warehouse) to rewrite policy and procedures realigning with short- and long-term goals.
Developed, implemented order improvement process realigning process and reducing administrative processing man hours, generating Critical Performance Indicators for the operations departments.
Consulted and informed company stakeholders on viable green sustainability, health and safety issues, production, product line development and optimizing current equipment utilization.
Implementation of green sustainability, lean technology, develop training plan for managers and users.
Instituted continuous improvement methodology as a tool for problem solving.
Evaluate, Plan and Implementation of ERP/DRP software (SAP, Radius, JDF and Vision)
Consulted on methodology, questionnaire for choice and implementation of a new ERP system.
Metro Label Company, Toronto, Ontario 2008 – 2009
OPERATIONS MANAGER/GENERAL MANAGER
Boosted the order fill significantly from 50% to 95% in 3 months by realigning process and practices to bridge internal disconnects and increasing staff training, which alleviated the threat of customers leaving.
Developed, implemented, and monitored KPI and created a daily report card to certify the goods obtained optimizing corrective action when taken.
Instituted continuous improvement methodology throughout the operation as a tool for problem solving, which eliminated headcounts required to meet the sales plan.
Appointed Project Lead by the President to take advantage of government subsidies for a major green initiative including motion sensor lighting, converting the plant and warehouse lighting fixtures forecasted to deliver a payback within 2 years.
Generated and Issued and RFQ/RFP for Raw Material and IT commodities (Total Buy 3.5MM)
Actively encouraged open communications between all stakeholders, empowering employees to succeed and deliver providing a noticeable uplift in morale.
John G. Dickson – Page 3
Content Management Corporation, Richmond Hill, Ontario 2007 – 2007
OPERATIONS CONTRACTOR
Recruited to direct a one-year process improvement, equipment utilization, pay realignment project and deliver an employee handbook.
Reviewed all corporate operations scrutinizing business operations uncovering numerous areas for improvement.
Developed, implemented, and trained employees on a work order program, a key contributor to elevating efficiency and customer satisfaction.
Delivered an outstanding 10% cost reduction, and advanced supplier relations because of redefining the outsourcing operations.
Built and maintained collaboration and team spirit, secured employee buy-in to seek their ideas when writing an employee manual and Standard Operating Procedures driving performance improvement.
Annan & Bird, Mississauga, Ontario 2005 – 2007
OPERATIONS MANAGER
Recruited to install commission and train employees on a $10 million state of the art printing press working alongside the installation team to ensure a seamless project while the printing plant continued to operate. Applauded for outstanding work, delivering the project one month ahead of schedule and below budget.
Conceived and implemented a production data collection system to capture time materials and waste, allowing for the development of a KPI measurement raising measured efficiencies by 3%, reducing downtime by 5%, waste by 1% while elevating inventory accuracy by 15%. Identified cost reductions by using value analysis opportunities resulting in $120,000 savings on a $1 million spend, eliminating obsolete inventory.
Generated and Issued and RFQ/RFP for Raw Material and IT commodities (Total Buy $2MM)
Restructured the underperforming and disjointed Joint Health & Safety Committee, designed, and implemented the “Work Well” program, reducing WSIB claims noticeably.
Implemented the scheduled maintenance program for 11 pieces of machinery decreasing downtime by 3% elevating customer commitment to products being delivered on time.
Accountable for the $40 million P&L, R&D, quality and traffic distribution, strategic sourcing, contract negotiations, and 8 direct reports at 2 unionized facilities totaling 175,000 sq. ft.
Ellis Limited, Pickering, Ontario 2000 – 2005
OPERATIONS MANAGER
Played a key leadership role in evaluating and acquiring 3 competitors and 2 DCs (120,000 sq feet) after a sweeping change to business operations, introducing lean technology.
Realigned the corporate infrastructure after the acquisitions, blending distinct corporate cultures and amending process to cater to the explosive growth from $20 million to $50 million.
Tabulated and established a business pricing model for all proposals, reducing customer response by 2 days, improving order placement by 20% and gross profit by 5%.
Generated and Issued and RFQ/RFP for Raw Material, MROs, and IT commodities (annually)
Cascades Inc., U.S. & Canada 1989 – 2000
Held the following 3 progressively responsible positions:
BUSINESS SYSTEMS MANAGER, Hebron, Kentucky 1998 – 2000
Researched, sourced, and implemented a $5 million ERP business system in multiple divisions across the U.S. and Canada using MRP, DMR, and RFID technology.
PRODUCTION CONTROL MANAGER, Mississauga, Ontario 1994 – 1998
Generated a $1 million cost saving on a $20 million dollar spend by renegotiating with existing suppliers and placing new contracts out for tendering. Issued RFQ on major project above 500M annual buy.
Standardized raw material SKU, eliminating unprofitable items resulting a 25% stock rationalization.
Responsible for over 300,000 sq feet distribution.
John G. Dickson – Page 4
CORPORATE COST ACCOUNTANT, Mississauga, Ontario 1989 – 1994
Revised month-end procedures decreasing reporting time by 1 day monthly in corporate consolidation process.
OPERATIONS MANAGEMENT, Schulich School of Business
BUSINESS ADMIN, Sheridan College
CERTIFIED PACKAGING PROFESSIONAL, Packaging Association of Canada
CERTIFIED HEALTH AND SAFETY MANAGEMENT REP
PMAC Courses, Purchasing Management Association of Canada
CMA 4th Level, Certified Management Accounts of Ontario
ISO AUDITOR C-TPAT Trainer
LLQP /IFC Certificates Financial and Insurance Management
VARIOUS INDUSTRY TRAINING / SEMINARS
In depth knowledge of GMP’s, HACCP and WHMIS
MEMBER, Association for Operations Management