EPHREM SUMALDE

Block * Lot ** #** Macapagal Street, Veterans Village Area 1-B, Pasong Tamo, Quezon City 1107 Philippines

Mobile: +639*********

E-mail: adl3so@r.postjobfree.com

Facebook: https://www.facebook.com/virtualnookhub

Skype:adl3so@r.postjobfree.com

PERSONAL INFORMATION:

Social Security Number: 050*******

Tax Identification No.:310**********

PhilHealth No.: 102*********

HDMF: 912*********

Place of Birth: Panganiban, Catanduanes

Philippines

Civil Status: Single

Citizenship: Filipino

Date of Birth: May 24, 1981

Age: 37

Height: 5’7”

Weight: 117 lbs.

Gender: Male

Religion: Roman Catholic

Father’s Name: Robert Alcala Sumalde

Mother’s Name: Tessie Aguilar Valledor-Sumalde

Sample Portfolios:

https://drive.google.com/drive/folders/0B1CnEopWYBleLTZPMXUyVXVTaXc?usp=sharing EXPERIENCES:

Customer Service for Financial Accounts

(Capital One, D&H, Net Spend and Citibank Sears)

Sykes Asia, V-Customer Tech Mahindra, SPI CRM and Concentrix Assisted the customers regarding account inquiries; Activated the customers card (credit card, prepaid card and private-labeled store card); Resolved any account-related disputes;

Handled loyalty and one-time courtesies (Gave account credits, Waived fees, Gave rewards) Educated the customers (Walked through online account signup/setup, Gave account-specific recommendations)

Retained valued customers.

Customer Service for Online Shopping Accounts

(Bonton, Sears)

V-Customer Tech Mahindra, Sykes Asia and Concentrix Assisted the customers regarding account inquiries; Activated the customers card (credit card, prepaid card and private-labeled store card); Resolved any account-related disputes;

Handled loyalty and one-time courtesies (Gave account credits, Waived fees); Educated the customers (Walked through online account signup/setup, Gave account-specific recommendations);

Retained valued customers.

Customer Service for an Online Hotel Reservation

(Expedia-US)

Sykes Asia, Inc

Assisted the customers regarding account inquiries; Booked hotels and properties in behalf of the customers; Gave recommendations tailored-fit to the customers’ needs; Resolved any account-related disputes;

Handled loyalty and provided discounts/coupon codes; Educated the customers (Walked through online account signup/setup, Gave account-specific recommendations);

Retained valued customers.

Technical Support for Telco Accounts

(Comcast, T-Mobile)

Transcom-EDSA and C3

Assisted the customers regarding account inquiries; Resolved any account-related technical issues and disputes; Educated the customers (Walked through online account signup/setup, Gave account-specific recommendations);

Booked for a technician’s visit;

Did upsell internet, cable and telephone ala-cartes; Retained valued customers.

Sales

(Comcast, SalesStaff, Yk-Ads)

Comcast (Internet, Cable and Telephone):

Assisted the customers regarding account inquiries; Resolved any account-related technical issues and disputes; Resolved any account-related disputes;

Educated the customers (Walked through online account signup/setup, Gave account-specific recommendations);

Booked for a technician’s visit;

Did upsell internet, cable and telephone ala-cartes; Retained valued customers.

SalesStaff (Multi-Clients/Homebased):

Did B2B Cold Calling

Introduced the products/services of the clients;

Gathered and confirmed pertinent information namely: name of the boss/owner/administrator, email address, physical address, best phone number, technical-related information required; Educated the customers (Provided the advantages and benefits of the products/services); Booked for an appointment (Provided the date and the time and the clients’ representatives who will meet with the prospect);

Documented every call and appointments in the CRM. Yk-Ads (An Alibaba Supplier/Homebased):

Did Keyword Search (SEO)

Gathered relevant photos;

Uploaded the product photos to the website;

Revised any minisite contents as per Alibaba’s policies; Designed the catalogues;

Replied to chat and email inquiries;

Gathered relevant information such as email address, name of the owner/boss, etc; Sent catalogues and proposals to the prospects;

Gave recommendations;

Sent quotes;

Prepared the invoices;

Walked through the customers in their online payment; Communicated through QQ;

Documented every sales;

Retained the customers.

Lead Generation

(CWS, SalesStaff and Yk-Ads)

CWS (Full-time, Homebased):

Did Keyword Search (SEO);

Gathered relevant information and built database using MS Excel; B2B phone prospecting using the Australian Yellow Pages; Prepared the email marketing stuff;

Sent proposals to prospects;

Replied to email inquiries;

Kept all audio recordings secured thru Google drive. SalesStaff (Project-Based, Homebased):

B2B phone prospecting using the CRM;

Introduced the products and services as per clients; Gathered relevant information;

Booked an appointment;

Closed and documented every sale;

Followed up on re-works;

Attended the daily and the weekly coachings;

Yk-Ads:

Gathered relevant photos;

Uploaded the product photos to the website;

Revised any minisite contents as per Alibaba’s policies; Designed the catalogues;

Replied to chat and email inquiries;

Prepared and sent the email marketing stuff;

Gathered relevant information such as email address, name of the owner/boss, etc; Sent catalogues and proposals to the prospects;

Sent quotes;

Gave recommendations;

Prepared the invoices;

Walked through the customers in their online payment; Communicated through QQ;

Documented every sales;

Retained the customers.

Donor Contact Specialist and Rx Verification Specialist Abbott (formerly Alere)

21st-23rd Floor Bonifacio 1 Technology Tower

32nd Street Rizal Drive Bonifacio Global City, Taguig Donor Contact

Interviewed the donors for the facilitation of their drug test Routed the donors for their interviews by the physicians prior to their final results Documented relevant details of the donors

Routed the donors to the Medical Review Office for further inquiries Rx

Gathered prescription information relevant to the drug test results Gathered pharmacy details and contact information

Signed the pharmacist interview sheet prior to confirmation of the drug test results SUMMARY OF SKILLS:

English language skills (Both oral and written)

Phone Skills and Computer Competency Skills

Customer Service (Financial Accounts, Online Shopping, Telco, others) Technical Support (Internet, Cable and Telephone; Windows PC, Vanilla Soft CRM, Citrix and other DOS-Based Systems)

Sales (Phone Skills, Email and Social Media Marketing Skills) Lead Generation (Phone Skills, Email Marketing Skills, Social Media Marketing, CRM) Chat Support (Facebook Messenger, QQ, Yahoo Messenger, Skype) Email Marketing (G-Mail, MS Outlook, Yahoo Mail)

Social Media Marketing (Facebook, Instagram, Twitter) Adobe Illustrator (Photo and Catalog Designing)

Online Website Administration (Alibaba.com)

Search Engine Optimization (Keyword Search)

JOB-RELATED TRAININGS AND CERTIFICATIONS:

Bonton.com Product Training

(Online Shopping-US Account)

V-Customer Philippines Inc.

3rd Floor, E-commerce Building

Eastwood Cyberpark, Libis, Quezon City

1110 Philippines

Phone: +632-*******

October 2012

D&H Canada Product Training

(Canada Cheque Processing-Financial Account)

V-Customer-Tech Mahindra Philippines Inc.

3rd Floor, E-commerce Building

Eastwood Cyberpark, Libis, Quezon City

1110 Philippines

Phone: +632-*******

Capital One Product Center Specialists’ Training

And On-the-Job Training Programs

(US Financial Account)

Capital One University

Sykes Manila Campus

Sykes Asia, Inc., Makati City

Philippines

Capital One US Core Services Training

And On-the-Job Training Programs

(US Financial Account)

Capital One University

Sykes Manila Campus

Sykes Asia, Inc., Makati City

Philippines

Expedia.com Product Training

(Online Hotel Reservation)

December 28, 2013

Sykes Asia, Inc.

Zentrum 500, Mandaluyong City

Philippines

Comcast Product Training

Transcom-EDSA

(Internet, Cable and Telephone-US Account)

GF Transcom Center

167 EDSA Ortigas, Pasig City

Phone: +632-*******

T-Mobile Product Training

(US Telco Account)

19th Floor Bonifacio One Technology Tower

Rizal Drive West, corner 31st Street

Bonifacio Global City, Taguig City, 1634

Phone: +632-*******

Netspend Product Training

(Debit Card-US Financial Account)

SPI CRM

PLDT, NSOB Bldg.

España, Manila

Phone: +632-***-****

November 2015

Citi Sears Product Training

(US Financial Account)

Concentrix

Bldg. F - UP Ayala Technohub

Quezon City, Philippines

June 6, 2016

(Health Care)

Abbott

June 18, 2017-May 10,2019

PRACTICUMS:

Bicol Affiliation

Don Susano Rodriguez Memorial Mental Hospital (DSRMMH) Cadlan Mental Hospital

Zone 1, Cadlan, Pili, Camarines Sur 4418

July 2008, 1st week-2nd week

Dr. Nilo O. Roa Memorial Foundation Hospital

424 Dimasalang Street, Naga City

4400 Philippines

Email: adl3so@r.postjobfree.com

Phone: +63-54-811****/ +63-54-811****

July 2008, 1st week-2nd week

Manila Affiliation

San Lazaro Hospital

Quiricada St., Sta. Cruz, Manila

Phone: +632-******* to 78 loc. 202/203, +632-*******, +632-******* National Center for Mental HealtH (NCMH)

Nueve de Pebrero St., Mauway Mandaluyong City Philippines 1553 Mandaluyong, Metro Manila

Website: http://www.doh.gov.ph/ncmh2/

Email: adl3so@r.postjobfree.com

Phone: +632-*******

RLE TRAININGS:

Bicol Regional Teaching and Training Hospital

P. Rizal Street, Legaspi City, Albay

4500 Philippines

Website: http://brtth.doh.gov.ph/

Email: adl3so@r.postjobfree.com

Phone: +63-52-483****/+63-52-483****

Dr. Fernando B. Duran, Sr. Memorial Hospital

Macabog, Sorsogon City, Sorsogon Sorsogon

4700 Philippines

Phone: +63-56-211****

Josefina Belmonte Duran Memorial District Hospital Tuburan

Ligao City, Albay

4504 Philippines

Phone:+63-52-485****

Ziga Memorial District Hospital

Karagahan Boulevard

Tabaco City, Albay

4511 Philippines

Phone: +63-52-830****

Saint Claire Medical Clinic

San Lorenzo Street, Poblacion

Tiwi, Albay

4513 Philippines

SEMINARS ATTENDED:

Education-Related:

“Current Trends and Issues in Nursing”

2nd sem., A.Y. 2008-2009

ICC-A Convenarium, Immaculate Conception College-Albay Rizal Street, Daraga, Albay

4501 Philippines

Website: http://www.icca-bbff.com

Phone: +63-52-483****/ +63-52-824****

“The Essentials of TOEFEL and IELTS"

2nd sem., A.Y. 2008-2009

ICC-A Convenarium, Immaculate Conception College-Albay Rizal Street, Daraga, Albay

4501 Philippines

Website: http://www.icca-bbff.com

Phone: +63-52-483****/ +63-52-824****

“The Role of Nurses against Drug Addiction”

2nd sem., A.Y. 2008-2009

ICC-A Quadrangle Immaculate Conception College-Albay Rizal Street, Daraga, Albay

4501 Philippines

Website: http://www.icca-bbff.com

Phone: +63-52-483****/ +63-52-824****

“The Role of National Kidney and Transplant Institute” Summer Affiliation (July 2nd week)

National Kidney & Transplant Institute East Avenue, Diliman, Quezon City

1101 Philippines

Phone: +632-*******/ +632-*******

CHARACTER REFERENCES:

Gaspar Santos, R.N.

Professor

Immaculate Conception College-Albay

Rizal Street, Daraga, Albay

4501 Philippines

Phone: +63-52-824****

Mobile Phone: +63-999*******

Rodelyn Quintana

Bonton Service Delivery Manager

VCustomer Philippines, Inc.

3rd Floor E-Commerce Building

Eastwood Cyberpark, Libis, Quezon City

1110 Philippines

Website: http://www.vcustomer.com

Email:adl3so@r.postjobfree.com

Phone: +63-927*******

Sykes Human Resources

6th Floor Zentrum 500 Shaw Boulevard

Mandaluyong City, 1552 Philippines

Phone: +632-*******

EDUCATIONAL BACKGROUND:

Tertiary

Immaculate Conception College-Albay

Rizal Street, Daraga, Albay

4501 Philippines

Bachelor of Science in Nursing

Graduated A.Y. 2005-2009

Website: http://www.icca-bbff.com

Phone: +63-52-483****/ +63-52-824****

Secondary

Catanduanes National High School

Constantino, Virac, Catanduanes

4800 Philippines

S.Y. 1994-1998

Website: http://www.smartschools.ph

Phone: +63-54-811****

Primary

Panganiban Central Elementary School

Sto. Nino Street, San Nicolas, Panganiban

Catanduanes, 4806

Graduated S.Y. 1988-1994

Phone: +63-52-811****

I hereby certify that the given information are true and correct. Ephrem V. Sumalde

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