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Desktop Support Crane

United States
April 30, 2021

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Richmond, TX *****713-***-**** •

Information Technology Specialist

Desktop Support Specialist/Technology Project Management

Talented technology leader with more than 20 years of experience at leading complex IT projects. Committed to improving business productivity and efficiency. Specializing in applying technical expertise to development insightful solutions applicable to current business practices.

Professional Experience

Matrix, Marathon Oil – Houston, TX 2020 – Present

Desktop Support Specialist

Mange daily ticket queue in Ivanti Service Manager with Task and Service request

Support and maintain inventory on computers, monitors, mobile devices

Work with employees local and remote to solve daily issues

Warranty and service calls with vendors

Deploy HP devices using Core Image Engineer

Bigge Crane and Rigging, Houston, TX 2017 - 2020

Privately held global crane rental, and project Services Company specializing in heavy lift, rigging, specialized transportation equipment, and engineering.

Desktop Support Specialist and IT Project Management, Bigge Crane and Rigging

●Manage all daily support calls and incident tickets

●Setup all new users for network access, company programs, security access, including badges.

●Manage and setup all new user devices including cell phones, laptops and tablets

●Gave company wide network support and timely resolutions for employees traveling

●Manage all online procurement

●Site lead at Houston location. Trained new employee on company IT projects and processes.

Major Projects and Key Results:

●Developed and implemented Apple Deployment Program which resulted in 100% of company devices returned after implementation of program.

●Scanned and removed all ransomware on all devices after a company-wide security breach

●Implemented Duo Security-Two factor identification which eliminated all security breaches across the company at all locations.

●Installed and implemented Cylance Antivirus Program.

●Setup 5 new networks in various Texas locations from start to finish.

●Worked closely with HR and upper management to define and manage onboarding process for new users which resulted in time and money savings across the board.

●Created and configured employee badge system leading in high security for whole company.

●Worked with cellular company to 100% improve coverage and service for all employees with company cell phones.

●Configured and implemented a more efficient procurement ticket system on all iPads for fast and easy use.

●Setup over 200 tablets in the field for employee use that would track and support day-to-day activities while staying in budget.

●Implemented program and online budget resource for printer toner which saved the company over $2,000 a month.

●Installed, trained and implemented Microsoft Dynamics 365 for entire company

Memorial Hermann Healthcare, Houston, TX 2004 - 2017

One of the top leading medical facilities in the United States, with focus on quality patient care and safety. Memorial Hermann is always pushing to define and succeed in technology.

System Analyst, Memorial Hermann Healthcare

●Administered full spectrum of product management and support for various business solutions such as analysis, design and development.

●Resolved customer service issues by coordinating with appropriate departments while conforming and following all company policies and procedures.

●Rendered proactive assistance in handling 24/7 critical solutions in patient care which resulted in 99% above system’s standard level of uptime.

●Directly involved with multiple concurrent projects requiring resources from various teams throughout the organization.

●Facilitated design ideas as well as established relationships with other teams required for internal projects though team building and communication.

Desktop Solutions Specialist, Memorial Hermann Healthcare

●Performed advanced troubleshooting of system software and hardware problems.

●Fixed and maintained network computers and printers.

●Managed Remedy Queue while prioritizing work assignments and insuring proper problem resolutions.

●Evaluated business processes and provided hardware, software and connectivity issues.

●Evaluated new computer hardware to be utilizes within the system.


Computer Systems Administration - Micro Technology Institute

Associate of Occupational Studies in Computer Systems – Micro Technology Institute

Project Management Essentials Certificate


Windows XP, 7, 8 and 10 Remote Systems Dame Ware, RDP

Remedy, Service NOW, Service Desktop Plus, Ivanti Team Viewer, Ncentral

Windows Server Citrix

Mobile Iron VMware

Tyco, Brivo system RightFax

ShoreTel Putty

Unix AIX Health Quest

AppRiver Cold Feed

Vcom PFS/HIM Sovera

Egnyte FileNET, P8

Office 365, Excel, Word, PowerPoint, SharePoint,Planner Adobe Connect

Microsoft Azure Duo

Active Directory RingCentral

Datacap Teams/Skype

Excceed Tsheets

Capture Manager Meraki, Cisco

Bitlocker CCM, Microsoft Endpoint

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