Ravindra Kumar Tadepalli

Mobile: +91-974*******

E-Mail: adl1vc@r.postjobfree.com

Targeting assignments in Project Management and ServiceNow with an organization of high repute

Location Preference: Hyderabad

Profile Summary

Creative & results-driven professional with over 17 years of experience in software design, development, maintenance, testing and troubleshooting on IBM mainframes in Banking, Healthcare, Payments, Finance, Insurance, Retail and Energy & Utilities; over 6 years of onsite experience

Experience in working on ServiceNow Tool

Efficient in mapping requirements of clients as well as different Service Providers, Managers, Vendors, Consultants, Contractors and other multiple stakeholders; effective in developing, transitioning and customizing processes in line with specified guidelines

Technocrat with hands-on experience in leading large teams for successful project implementation while ensuring a high-quality customer experience, elevating customer satisfaction in line with SLAs and work processes

An ambassador of change with experience in assisting in the preparation, facilitation, documentation, and communication related to weekly and ad-hoc change management

Extensive Project Management experience with experience in grasping the big picture; conceptualizing, developing, implementing solutions, partnering closely with business leaders & stakeholders to achieve higher levels of efficiency and effectiveness

Excellence in gathering and understanding requirements of clients & other multiple stakeholders, followed by translation into functional specifications as well as provisioning of suitable software solutions

Expertise in writing the Test Plans, Test Cases & Test Scripts based on the system requirements and proficiency in Unit Testing, Regression, system Integration, functional and performance Testing

Proficiency in automation testing tools such as Win Runner, Load Runner, Silk, QC, and QTP

Experience & technical knowledge in COBOL, JCL, DB2, VSAM, CICS and SQL; worked on in the mainframe tools like TSO, ISPF and Xpeditor, Panvalet, Changeman, Fileaid, QMF, SPUFI, Easytrieve, MQ Visual Browser and ServiceNow(SNOW)

Worked on multiple clients such as Putnam Investments, Albertsons, Anheuser Busch, Hartford Insurance group, GMAC Insurance, SONY electronics, Pinnacle West, First Data Corporation, Express scripts and Health care Service Corporation

Expertise in end-to-end implementation of the Software Development Lifecycle (SDLC) & Software Testing Lifecycle (STLC) including Requirement Analysis, Designing, Implementation, Unit Testing of Projects, Test Automation, Deployment to Production and support activities

Experience in application design, development and maintenance with COBOL, JCL, DB2, IMS, VSAM, ADABAS, NATURAL, CICS and SQL

Self-driven with a passion for technology; skilled in grasping the big picture and conceptualizing, developing & applying appropriate, practical technology/mix of technologies that meet business needs while minimizing risks

Core Competencies

- Project Management - Release & Change Management - Operations Management

- Technical Support - Software Development Lifecycle (SDLC) - Root Cause Analysis

- DevOps - Agile and Scrum Methodology - Team Building & Leadership

Certifications

ServiceNow Administration (CSA) Certification

Agile Professional and Splunk User 6.0 Certificates

AWS Certified Solutions Architect –Associate Certification

Salesforce Administration

ITIL Foundation Certification

AZURE (AZ-900) Fundamentals Certification

TAA (Technology Architect As sociate) Certification

Training

TA (Technology Architect)

Service Incident Response Implementation (SIRI) & Customer Service Management (CSM)

AWS & DevOps

Cross trained on Salesforce Admin, Sales cloud, Service Cloud and Python

Organizational Experience

Since Nov’10 with Accenture, Hyderabad as Associate Manager

Key Result Areas:

Understanding software development practices in order to make informed decisions, facilitate conversations, lead the team, and provide various ideas, strategies

Monitoring teams adherence to agile process during project execution Identify issues and assist team to resolve the same

Focusing on people and Continuous Improvement all the time; provide team a platform for improvement not only during the retrospective but all the time. Create a safe environment for healthy conflict and meaningful collaboration

Front-leading delivery of projects from the stage of initiation till monitoring & control including planning, estimation & scheduling, integrating change control, planning risk responses and contingency planning

Planning & organizing scrum meetings, facilitating sprint planning & review meetings, sprint retrospective meetings, sprint backlog, story estimation, daily stand-ups, iteration & release planning and reviews

Interacting with team members for ensuring smooth progress of project work; ensuring adherence to quality norms throughout the implementation process

Identifying documents related to components and maintaining detailed study of the same as per the product changes, by getting in touch with the product developers

Deploying standard test processes and deliverables (defect management & quality metric reporting) within the gated process to streamline testing, support automation and manual testing efforts

Managing all phases of the project life cycle inclusive of scoping, development, integration, deployment, testing, maintenance and production support

Facilitating resource allocations & setting up communication channels across various horizons of the organization structure

Developing improved Quality Assurance (QA) procedures and providing Quality Assurance (QA) management with quality improvement proposals using defect trend data and root cause analyses

Establishing & enforcing Standard Test Processes and Deliverables (including defect management and quality metric reporting) within the gated process to streamline testing and support automation and manual testing efforts

Monitoring testing activities to ensure the quality and functionality of assigned systems; ensured timely and accurate test communication with Development Leads, Project Manager and Senior Management throughout the project life-cycle

Interacting with team members to ensure smooth progress of project work; ensured adherence to quality norms throughout the implementation process

Defining the scope of testing and producing/managing test planning documents for all releases; estimating effort for each release and procuring the number of resources required; managing complex SQL queries for querying data against different databases for data verification process

Designing, developing, testing, troubleshooting and debugging the applications; providing post-implementation, application maintenance and enhancement support to the client with regards to the product/software application

Prepared & maintained daily status reports with details of executed, passed, and failed test cases and defect status

Highlights:

Awarded prestigious ACE award from Accenture

Got FY20 Q2 High-tech Business Superstar Award & Q4 High-tech Learning Superstar award

Previous Experience

Jul’03 – Aug’10 with Wipro Technologies, Bangalore as Module Leader

Technical Skills

Operating Systems: OS/390, UNIX, Windows-NT, Windows2000/ XP, Z O/S

Languages : VS COBOL II, JCL, SQL, REXX, SAS

Databases: DB2, SUPRA, TOTAL, IMS-DB, ADABAS

Access Methods: VSAM

Transaction Processor: CICS

Tools: At your service (AYS), IBM Utilities, ISPF/PDF, TSO/ISPF, SPUFI, FILE-AID, CA-7, OPC Control-M, ENDEVOR, Super-C, CHANGEMAN, PANVALET, ABEND-AID, EXPEDIETER, IEBGENER, SYNDCORT, TELON, MS-Office, MS-Excel

Functional Testing Tools: Service Desk, Clear Quest, Document Direct, First Data Query Tool, Client E Merchant View, Point of sale (POS) testing

Automation Testing Tools: Winrunner, Silk, QC, and QTP

Education

Master of Business Administration (MBA)

Personal Details

Date of Birth: 2th June 1974 Languages Known: English Telugu, Hindi Address: Hyderabad, India

Please refer annexure for project details

Annexure

ACCENTURE

Client/Company: HEALTH CARE SERVICE CORPORATION

Project: DevOps Environment Team

Duration: Since Mar’15

Role: Offshore Lead

Highlights:

Supporting Blue Product Composer System (BPCS) and Group Sales applications

Reviewing the requests created & scheduled RFC’s for change requests and fixes, coordinated changes with all stakeholders

Working on property files deployments and JVM recycle; working into challenging night shifts to provide uninterrupted support

Creating incidents and service requests by using ServiceNow tool

Working & preparing daily incidents report & worked on backlog tickets

Preparing weekly & monthly status reports

Providing functional and technical KT on apps, tools & processes to new internal team members as well as client side

Initiating & coordinating technical bridges for critical issue troubleshoot

Preparing understanding documents on tools and processes

Performing change management role and performing production and pre-production release activities

Coordinating with the offshore team along with the client

Client/Company: Express Scripts

Project: Claims Workstream–CDH Integration

Duration: Jun’14 – Feb’15

Role: Test Lead

Highlights:

Participated in migration tickets solving activities and strictly followed SLA’s on resolving the tickets/issues

Created breached/problems/unresolved tickets reports monthly basis and communicating to senior management

Gathered requirements from clients and providing claims information to Client

Undertook impact analysis and taking correct job for extracting the claims

Extracted missing medical/Pharmacy claims information from history files

Worked on reconciliation reports based on the client requirements

Prepared unit and integration test cases and supported the application during system testing and performance testing

Followed standards and framework while developing the Test scripts as per the ESI standards

Prepared Test plan, Test cases, Test Cases execution, Defect tracking and reporting using HP quality center 10.00

Debugged the failed scripts, analyzing the results and making the scripts passed

Used CRT (Claims Research tool) for verifying the claims history

Project: First Data – TCOE HOST

Duration: May’11 – May’14

Role: Onsite Coordinator

Highlights:

• Performed Test Lead activities at onshore; updated Capacity planning sheet with resources names for the projects.

• Conducted Technical sessions for the team members

• Clarified JCL doubts to all the team members

• Attended weekly meetings with onshore team leads

• Provided daily and weekly status reports to onshore team leads

• Liaised with team members to complete their projects and project related tracking sheets

• Supervised MYTE and Clarity time sheets submission

• Prepared the test scripts based on the requirements.

• Executed the test scripts by using Mainframes online screens.

• Reviewed test scripts prepared by other team members based on the requirements and Detail Design documents.

• Worked on Selenium tool in this project.

• Raised the defects by using Clear Quest or Service Desk.

Environment: Functional testing, Document Direct, First Data Query tool, JCL, CICS Screens, RQM, Point of sale (POS) machine testing activities, Client Emerchant view.

Team Size: 12 members

WIPRO TECHNOLOGIES

Project: CIS TEST SUPPORT

Duration: Feb’09 – Jul’10

Role: Module Leader

Environment: DB2, Control-M, COBOL, Changeman, IBM_MVS, VS COBOL II, JCL/PROCS, Clear Quest, HP Service Desk, Service–Now and Build tool

Team Size: 5 members

Highlights:

• Responsible for test regions reload with latest production data

• Monitored the batch jobs by using control-M

• Executed Data extract queries

• Reviewed JCL before promoting into the system test region.

• Changeman packages promote and demotes.

Project: 3.10PLUS2

Duration: Sep’08 – Nov’08

Role: Onsite coordinator

Environment: JCL/Proc, Xpeditor, COBOL, DB2. ORACLE

Team Size: 9 members

Highlights:

• Involved in enhancement of the existing programs & coding new programs for extracting the data from IMEX server.

• Wrote COBOL Batch programs to access ORACLE database

• Prepared new JCL’s for extracting the data from master tables

• Modified the existed Copy Books and the Procs; used JCL to compile and execute batch programs

• Compared the test results before and after modification of programs

• Created & executed detailed unit test plans and integration test plans

• Involved in the deployment of modified components to the production environment.

• Prepared the functional specification document; participated in technical design meetings

• Reviewed code to find causes of errors and revises programs

• Used XPEDITOR tool to check the flow of the programs after code changes

Project: CTS-SUSTAIN

Duration: October 2007 – August 2008

Role: Onsite coordinator

Environment: JCL/Proc, Xpediter, Natural, ADABAS, Changeman, Insurance

Team Size: 9 members

Project: CCPS-Claims

Duration: Jul’06 – Aug’07

Role: Onsite coordinator

Environment: DB2, VSAM, File-AID, JCL/Proc, REMEDY, Xpediter, Panvalet, MCS, COBOL, CA-7

Team Size: 7 members

Project: Treasury Systems

Project Duration: September 2005 – May 2006

Role: Module Leader

Environment: SUPRA, TOTAL, VSAM, Easytrieve, File-AID, JCL/Proc, VS COBOL-II, Xpeditor, COBOL, MANTIS, Changeman, Retail

Size: 5 members

Project: Pricing Support

Duration: Jan’05 – Jul’05

Role: Module Leader

Environment: DB2, VSAM, File-AID, JCL/Proc, COBOL, CICS, Retail domain

Team Size: 6 members

Client: PUTNAM INVESTMENTS

Project: Broker Information Facility (BIF)

Duration: Sep’03 – Nov’04

Role: Developer

Environment: DB2, VSAM, TELON, COBOL, OPC (Operation Planning and Control) Scheduling tool, Banking & Finance domain

Team Size: 9 members

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