CLARENCE LEE JONES
* ***** ** ********** ** the fire protection industry, including working as a Firefighter for the United States Air Force, and providing fire and life safety services as a civilian; Ready and highly motivated to utilize current experience and expand knowledge in fire protection.
JAN 2020 – PRESENT
FIRE COMMAND CENTER OPERATOR & MAINTENANCE DISPATCHER, wynn las vegas resort and casino
Monitors emergency alarm systems i.e. EST3, Fire Alarm Panel, Cheetah & Det-tronic suppression systems
Responsible for operation of a fire safety board system and all of its components including but not limited to: disable/override switches, smoke management annunciator panels, identifying different alarm notifications, pre-recorded message alerts, and O2 sensors.
Receiving and dispatching maintenance and emergency calls by telephone, two-way radio, and other computer aided devices.
NOV 2019 – JAN 2020
CUSTOMER SERVICE DISPATCHER, century gaming and technologies
Receiving incoming calls from different locations throughout Southern Nevada.
Diagnosing simple systems problems and provide remote customer support.
Route service technicians to service calls efficiently.
JUL 2014 – SEP 2019
FIREFIGHTER & DISPATCHER, United States Air force
Enforced Air Force standards, departmental procedures, local policies, and regulations.
Operated and maintained operational readiness on firefighting vehicles and equipment.
Provided fire protection for nearly 138 assigned aircraft, 5,000 personnel and base infrastructure valued over $6.5 billion.
Hazardous Materials Program Manager for Cannon Air Force Base (4 years): Responsible for the inventory and management of Fire Department’s hazardous material gear and equipment.
Junior Fire Logistic Officer for Cannon Air Force Base (1 year): Responsible for tracking and management of materials, supplies, and equipment to support Fire Department Operations.
Dispatcher & Trainer for Cannon Air Force Base (2 years): Received incoming telephone and alarm system calls regarding emergency and non-emergency fire and medical service. Trained new airman in the Fire Department for potential dispatch rotations, and career developments
Achievements & Recognitions: Meritorious Unit Award, Air Force good Conduct Medal, National Defense Service Medal, Global War on Terrorism Service Medal, Air Force Longevity Service, and Air Force Training Ribbon
JAN 2013 – JUL 2014
CUSTOMER SERVICE ASSOCIATE, Marshall retail group mandalay bay resort and casino
Providing excellent customer service to each person who walks in the store as well as on telephone by answering questions and helping as needed
APPRENTICE GRADUATE, louis f. garland fire academy
HIGH SCHOOL, veteran’s tribute career and technical academy high school
Emphasis in law enforcement
School Ambassador: helped recruit future students
TRAINING & CERTIFICATIONS
IFSAC Public Telecommunicator I/II, 13 May 2016
National Registry Emergency Medical Responder (NREMR), Expires: October 13, 2020
IFSAC Airport Firefighter, 05 February 2015
IFSAC Driver/Operator ARFF, 21 May 2015
IFSAC Driver/Operator Mobile Water Supply, 09 September 2015
IFSAC Driver/Operator Pumper, 12 July 2015
IFSAC Fire Fighter I/II, 05 February 2015
IFSAC HAZMAT Awareness and Operations, 05 February 2015
IFSAC Wildland Firefighter I, March 2016
Proficient in Microsoft Word, Excel, and PowerPoint
Easily adaptable to changes in work environment
Willing to work and adapt to all environments i.e. emergencies, with hazardous materials, and unpredictable climate conditions
Experienced in Fire Protection industry