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Desktop Support Colony

New Delhi, Delhi, India
April 29, 2021

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MOB : 999*******



To obtain a position that will allow me to utilize my technical skills, experience and willingness to learn in making an organization successful. EDUCATION QUALIFICATION:

Degree Board/University Percentage/CGPA Passing year MCA MDU, Sec-14 Girls College Gurugram 70% 2018

BCA MDU, Sec-14 Girls College Gurugram 66% 2015

10+2 H.B.S.E. 66.33% 2011



H.B.S.E. 70% 2009


2019-03 – 2021-03 (K.R. Mangalam University)


• Explain about admission procedures and courses offered to the prospective students and their parents through phone calls, emails and face to face meetings.

• Support the students throughout the admission process by answering to their queries and helping them to complete the required documents.

• Review the student applications for the eligibility and academic qualification.

• Update the data on CRM on daily basis. Also prepare reports from data available on CRM whenever required.

• Prepares and present applicant reports to the University management.

• Participate in educational events, University fairs, information sessions and recruitment activities as a representative of the University.

• Maintain regular communication with students, parents and colleagues for coordinating

• Coordinate with other high schools for admission activities including student registration, testing and recruitment.

• Perform University administrative activities when needed.

• Students File Management

• For some time having hr Dept experience like faculty file handling, Interview schedule and attendance maintain.

2018-06 – 2018-12 (Axis Security Ltd.)


• Increase credit card customers

• Engage and educate customers on product usage

• Convey brand information to customers and respond to questions/inquiries that arise

• Responsible for daily/monthly sales targets

• Prioritize and schedule proactive calls to organization’s accounts

• Undertake training on the firm’s markets and products, and improve on selling skills

• Resolve the all queries of customer related credit card. 6 Month Experience as Desktop Support Engineer at KVCH. ROLES & RESPONSIBILITIES:

• Troubleshooting hardware problem and replacing the part of PC/Laptop.

• Troubleshooting OS related problems like corrupted OS, slow process, Internet problems etc.

• Troubleshooting installing and configuring MS OUTLOOK.

• Providing remote support through VNC and Any Desk.

• Installation, configuring and troubleshooting of custom application software of company.

• Generating ticket if on the spot part or service is not available.

• Configuring managing monitoring and troubleshooting of computer Desktop, Laptops.

• Installation and configuring of antivirus.

• Knowledge in Software and Hardware installation and troubleshooting.

• Configuring and troubleshooting of Printers.


• Good understanding of Routing and Switching.

• Knowledge of configuring and troubleshooting of Printers.

• Solve internet related problems.

• Good understanding of IP configuration.

• Understanding of Windows.

• Good understanding of Subnetting & VLSM.

• Good understanding of OSI TCP model.

• Knowledge of Microsoft office.

• Knowledge of Static and Dynamic routing


Travelling, Cooking, Listening Music


• Hardworking

• Quick Learner

• Self-motivated

• Dedicated

• Learner with an attitude to make a good career.


D/O : Mr. Baij Nath

Date of Birth : 02/01/1994

Address : Shiv Colony near Lifecare Hospital, Ward. No-5 Sohna Distt. : Gurugram

State : Haryana

Pin : 122103


I hereby declare that the information provided by me is true to the best of my knowledge.

(Jyoti Upadhyay)

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