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Bpo Service Representative

Location:
Kingston, Saint Andrew, Jamaica
Posted:
April 28, 2021

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Resume:

Hi MISHCAH MURRAY

Morant District,

Morant Bay P.O.,

St. Thomas.

Tel: 876-***-****/ 876-***-****

Email: adl0xd@r.postjobfree.com

Objectives: To secure a challenging position that allows me to contribute my customer service, managing and planning skills in accomplishing any given task in the field of Administration and Special Services Division.

Experience (Jul.2012-Aug.2012): Retail Sales Worker-

Duties included:

Assisting customers with their purchases

Performing financial transactions

Stocking shelves

Helping customers identifying their specific needs and wants

(Mar. 2017): Care Taker

Duties included:

Teaching children

Providing meals for children

Getting babies baths

Participating in leisurely activities with children

(Apr. 2018): Volunteered School Nurse:

Duties included:

Sanitizing bruises

Bandaging wounds

Counselling students with emotional distress

(Aug. 24, 2018-Aug. 29, 2019): Customer Service Representative for Conduent (Delta Airlines):

Duties includes:

Assisting customers with complaints and questions

Giving customers adequate and accurate information about products and services

Taking orders and processing returns

Assisting customers to understand products and services offered by a company

(Sept. 16, 2019-Nov. 15, 2019): Customer Service Representative for Worldwide Bpo and Call Centers (1 800 Flowers):

Duties included:

Informing customers of products and services being offered and how they can take advantage of it

Assess customer’s educational background to make sure the requirements are met

Giving customers accurate and adequate information on why they’re being offered the service

Taking customers' orders and processing returns

Assisting customers by explaining the products and services being offered and making sure they understand fully

Assisting customers with complaints and questions

(Dec. 16, 2019-Mar. 12, 2020): Customer Service Representative for Sutherland (Disney+):

Duties included:

Assisting customers with complaints and questions.

Giving customers adequate and accurate information about products and services being offered.

Directing customers on how to solve an issue with the product or service purchased.

Explaining how product and services operate to customers.

Education and Qualification: Morant Bay High School (Sep. 2012- June 2017)

English Language- I

English Literature- III

Mathematics-III

Spanish-III

Principles of Accounting- III

Food and Nutrition Management- II

Information Technology- III

Special Skills: Proficiency in using Microsoft Word and Excel, handling irate situations with customers and assisting customers with identifying their specific desires and needs.

Reference: Richard Bonner (Estate Law Attorney)-contact number 876-***-****

Marsha Lewis (Sales Manager)- contact number 876-***-****



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