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Digital Marketing Customer Care

Location:
Lagos, Nigeria
Posted:
April 28, 2021

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Resume:

TEMENU OLUGBENGA AFOLABI NYSC, B.Sc., MBA(Ife)

** ******* ****, ******, *****,Nigeria +234**********, +234**********, adl0wj@r.postjobfree.com

OBJECTIVE

I am confident that I fit this profile because:

I am a resourceful person with excellent communication and interpersonal skills.

I am a self-motivated and an enthusiastic professional who is versatile, adaptable and responds positively to high pressure situation.

I am Diligent and innovative with hands-on customer relationship.

PROFESSIONAL ACCOMPLISHMENT

As a result of my contribution, my team was able to make over 75% profit on services rendered in the first fiscal year

PROFESSIONAL SKILLS

INTERPERSONAL SKILLS,COMMUNICATION SKILLS, FLEXIBILTY,PROBLEM SOLVING SKILLS,TEAM WORK, ANALYTICAL SKILLS.

EMPLOYMENT HISTORY

Creditville Nigeria Limited

January 2020 till date

. Track and Analyse Website Traffic flow and Provide Regular Internal Reports

. Work on Search Engine Optimisation of Websites

. Identify New trends in Digital Marketing and ensure that the Brand is at the forefront of Industry Developments.

.Attain Key Performance Indicators such as Improving Conversion and Reducing Bounce Rates

.Attend Product Launches and Networking Events

Media fuse Dentsu Aegis Network

October 2017 till December 2019

. Develop and Manage Digital Marketing Campaigns.

. Oversee a Social Media Strategy

. Write and Optimise Content from Websites and Social Networking Accounts such as,Facebook,Google and Twitter

. Track and Analyse Website Traffic flow and Provide Regular Internal Reports

. Work on Search Engine Optimisation of Websites

. Identify New trends in Digital Marketing and ensure that the Brand is at the forefront of Industry Developments.

.Attain Key Performance Indicators such as Improving Conversion and Reducing Bounce Rates

.Attend Product Launches and Networking Events

West African Provision Insurance Company(WAPIC) P.L.C.

Financial Sales Advisor

June 2016 till Feb 2017

. New Business Development

. Meet New Customers on Insurance Policies.

. Reconciliation of Customers Premium to their Existing Policies.

. Maintenance of Clients Information

Mobile Telecommunication Network (M.T.N)

Customer Care Officer

January 2014 to June 2014

New Business Development:

Prospect for potential new clients and turn this into increased business.

Cold call as appropriate within market or geographic area to ensure a robust pipeline of opportunities.

Meet potential clients by growing, maintaining, and leveraging network.

Research and build relationships with new clients.

Work with team to develop proposals that speaks to the clients needs, concerns, and objectives.

Participate in pricing the solution/service.

Use a variety of styles to persuade or negotiate appropriately.

Client Retention:

Present new products and services and enhance existing relationships.

Work with technical staff and other internal colleagues to meet customer needs.

Arrange and participate in internal and external client debriefs.

Understand the companys goal and purpose so that will continual enhance the companys performance.

National Extractive Industries Transparency Initiative (NEITI)

Audit Staff Aug 2012-Nov 2013

Review of documents and ensure proper filing of customer accounts with the required documents or with appropriate deferrals

Management and maintenance of client s information

NYSC

Teaching Staff

Ohuru Secondary School, Ukwa East, Abia State. Jun2011-Jul 2012

EDUCATION

Masters of Business Administration(MBA), Ife, Osun State, Nigeria May 2017

B.sc Business Administration, University of Benin, Benin City,Edo State Nigeria Mar 2011

Second Class

Senior Secondary School Certificate, Federal Government College, October 2006

Lagos

West Africa Senior Secondary School Leaving Certificate(WAEC)

OTHER QUALIFICATIONS:

Google Analytics Certification

Facebook Blueprint Certification

Google Ad Words Certification(Search, Video, Display)

COMPUTER SKILLS Micro Soft Excel, Microsoft Word, Microsoft Power point

LANGUAGES English, Yoruba,

ACTIVITIES AND Gardening, Computers, Scrabble, Cycling, Interaction, Music

REFERENCES: Mr Aiyelemi Gabriel, Mr Kolawole Pius



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